Cisco MCS-7825-H3-IPC1 Service Guide - Page 94
Hunt/CTI Integration for CAR Reporting, CAR and CDRM Alarm Interface
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Cisco Unified Communications Manager, Release 8.0(1) Chapter 2 New and Changed Information • FreeSharedMemory-Total free and shared memory expressed in kilobytes (KB). Shared memory gets used by the database system and all database applications in the CAR IDS instance. • UsedSharedMemory-Total used and shared memory expressed in kilobytes (KB). Shared memory gets used by the database system and all database applications in the CAR IDS instance. There are no performance counters that monitor the CAR IDS processes individually because the counters get automatically added for each new process. The counters get implemented with a new thread/job of the CAR IDS performance in the existing CAR Scheduler service by using Java API (JNI based statsUpdate()). Hunt/CTI Integration for CAR Reporting CAR supports hunt groups and contains the following new reports: • Hunt Pilot Summary • Hunt Pilot Detailed Report Hunt Pilot Summary Only CAR administrators generate the Hunt Pilot Summary Report. The CDR Hunt Pilot Call Summary report displays the call details for the specified hunt pilot. This report displays an only an overview of the calls for the hunt pilots and hunt member information is not included. The CAR administrator can generate report for a maximum of five hunt pilot DNs. Hunt Pilot Detailed Report Only CAR administrators generate the Hunt Pilot Detailed Call Report. This report displays call details for a hunt pilot number or a hunt member DN. CAR and CDRM Alarm Interface CAR and CDRM allow the alarm interface to raise alerts. The alarm interface can generate Syslog events, SNMP traps, and e-mail notifications by using RIS/Collector/Alert Manager. CAR allows the performance interface to poll serviceability counters and to be monitored in Cisco Unified Real Time Monitoring Tool. System-Wide Call Tracking End-to-End Call Trace The End-to-End Call Trace feature facilitates tracing calls that traverse multiple Cisco voice products, such as Unified CM, Cisco IOS Gateways, and other products. There are four new CDR fields added: CAR Loader, schema, CDR export, CDR search reports and migration. For more information about System-Wide Call Tracking (SCT), see End-to-End Call Trace, page 2-53. Cisco Unified Call Detail Records This feature traces calls that traverse multiple Cisco voice products by using the call records collected from each platform generated for the same call. This section contains information on the following topics: 2-52 Cisco Unified Communications Manager Managed Services Guide OL-22523-01
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