Cisco MCS-7825-H3-IPC1 Service Guide - Page 196

Performance Monitoring in RTMT Chapter 5 Cisco Unified Real-Time Monitoring Tool Tracing, PerfMon Counters, and Alerts Table 5-34 Cisco SIP Normalization (continued) Display Name ScriptDisabledAutomatically ScriptOpened Description This counter indicates the number of times that the system automatically disabled the script. The values that are specified in the Script Execution Error Recovery Action and System Resource Error Recovery Action fields in the SIP Normalization Script Configuration window in Cisco Unified CM Administration determine whether the script is disabled. The script also gets disabled as a result of script error conditions that are encountered during loading and initialization. This counter provides a count from the most recent manual device reset that involved a script configuration change (a device reset alone does not restart the count; the script must also have changed before the reset occurs). This counter increments every time Cisco Unified CM automatically disables a script due to script errors. If the number in this counter is higher than expected, perform the following actions: • Check for SIPNormalizationScriptError alarm and SIPNormalizationAutoResetDisabled alarm. • Check for any resource-related alarms and counters in RTMT to determine whether a resource issue is occurring. • Check for any unexpected SIP normalization events in the SDI trace files. This counter indicates the number of times that the Cisco Unified CM attempted to open the script. For the a script to open, it must load into memory in Cisco Unified CM, initialize, and be operational. A number greater than one in this counter means that Cisco Unified CM has made more than one attempt to open the script on this SIP trunk, either for an expected reason or due to an error during loading or initialization. The error can occur due to execution errors or resource errors or invalid syntax in the script. Expect this counter to be greater than one if any of these counters increment: DeviceResetManually, DeviceResetAutomatically, or ScriptResetAutomatically. The DeviceResetManually counter increments when an expected event, such as a maintenance window on the SIP trunk, causes the script to close. If the number in this counter is high for an unexpected reason, perform the following actions: • Check for alarms, such as the SIPNormalizationScriptClosed, SIPNormalizationScriptError, or SIPNormalizationResourceWarning. • Check resource-related alarms and counters in RTMT to determine whether a resource issue is occurring. • Check for any unexpected SIP normalization events in the SDI trace files. This count restarts when the SIP trunk resets after a script configuration change and when Cisco Unified CM restarts. 5-42 Cisco Unified Communications Manager Managed Services Guide OL-22523-01