Cisco MCS-7825-H3-IPC1 Service Guide - Page 460

Warning-Level Alarms Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages 15 ProtocolMismatch-The protocol of the device (SIP or SCCP) does not match the configured protocol in Cisco Unified CM. Recommended actions: 1) Verify the device is configured with the desired protocol; 2) Verify the firmware load ID on the Device Defaults page is correct and actually exists on the TFTP server; 3) If there is a firmware load ID configured on the device page, verify it is correct and exists on the TFTP server (On Cisco Unified OS Administration page, Software Upgrades > TFTP File Management, look for the file name as specified by load ID); 4) Restart the TFTP and Cisco CallManager services. Use the Cisco Unified OS Administration TFTP File Management page to verify the configured firmware loads exist. 16 DeviceNotActive-The device has not been activated 17 AuthenticatedDeviceAlreadyExists-A device with the same name is already registered. If this occurs repeatedly, collect SDL/SDI detailed traces with "Enable SIP Keep Alive (REGISTER Refresh) Trace" and "Enable SCCP Keep Alive Trace" under Cisco CallManager services turned on and contact TAC. There may be an attempt by unauthorized devices to register. 18 ObsoleteProtocolVersion-(SCCP only) A SCCP device registered with an obsolete protocol version. Power cycle the phone. Verify that the TFTP service is activated. Verify that the TFTP server is reachable from the device. If there is a firmware load ID configured on the Phone Config page, verify that the firmware load ID exists on the TFTP server (On Cisco Unified OS Administration page, Software Upgrades > TFTP File Management, look for the file name as specified by load ID). Enum Definitions for IPAddrAttributes Code 0 1 2 3 Reason Unknown-The device has not indicated what this IPv4 address is used for. Administrative only-The device has indicated that this IPv4 address is used for administrative communication (web interface) only. Signal only-The device has indicated that this IPv4 address is used for control signaling only. Administrative and signal-The device has indicated that this IPv4 address is used for administrative communication (web interface) and control signaling. Enum Definitions for IPV6AddrAttributes Code 0 1 2 3 Reason Unknown-The device has not indicated what this IPv6 address is used for. Administrative only-The device has indicated that this IPv6 address is used for administrative communication (web interface) only. Signal only-The device has indicated that this IPv6 address is used for control signaling only. Administrative and signal-The device has indicated that this IPv6 address is used for administrative communication (web interface) and control signaling. Recommended Action In the Cisco Unified Reporting tool, check the Active Services section of the Unified CM Cluster Overview report to confirm that any failover/fallback scenarios have completed. Confirm that auto-registration is enabled if the phone attempting to connect is set to auto-register, or locate the phone 6-226 Cisco Unified Communications Manager Managed Services Guide OL-22523-01