Cisco MCS-7825-H3-IPC1 Service Guide - Page 38

Cisco Unified Serviceability Chapter 1 Overview Cisco Unified Serviceability Cisco Unified Serviceability, a web-based troubleshooting tool, enables the following functions: • Saves alarms and events for troubleshooting and provides alarm definitions. • Saves trace information to various log files for troubleshooting. • Monitors real-time behavior of components by using the Cisco Unified Real-Time Monitoring Tool (RTMT). • Provides feature services that you can activate, deactivate, and view through the Service Activation window. • Provides an interface for starting and stopping feature and network services. • Generates and archives daily reports; for example, alert summary or server statistic reports. • Allows Cisco Unified Communications Manager to work as a managed device for SNMP remote management and troubleshooting. • Monitors the disk usage of the log partition on a server. • Monitors the number of threads and processes in the system; uses cache to enhance the performance. For information about configuring service parameters, refer to the Cisco Unified Communications Manager Administration Guide. For information about configuring Serviceability features, refer to the Cisco Unified Serviceability Administration Guide. This section contains the following topics: • Trace Tools, page 1-4 • Troubleshooting Trace, page 1-5 • Trace Collection, page 1-5 • Cisco Unified Reporting, page 1-5 Trace Tools Trace tools assist you in troubleshooting issues with your voice application. Cisco Unified Serviceability supports SDI (System Diagnostic Interface) trace, SDL (Signaling Distribution Layer) trace for Cisco CallManager and Cisco CTIManager services, and Log4J trace for Java applications. You use the Trace Configuration window to specify the level of information that you want traced as well the type of information that you want to be included in each trace file. If the service is a call-processing application such as Cisco CallManager or Cisco CTIManager, you can configure a trace on devices such as phones and gateway. In the Alarm Configuration window, you can direct alarms to various locations, including SDI trace log files or SDL trace log files. If you want to do so, you can configure trace for alerts in the RTMT. After you have configured information that you want to include in the trace files for the various services, you can collect and view trace files by using the trace and log central option in the RTMT. Cisco Unified Communications Manager Managed Services Guide 1-4 OL-22523-01