Cisco MCS-7825-H3-IPC1 Service Guide - Page 46

Cisco Unified Communications Manager, Release 8.5(1) Chapter 2 New and Changed Information Enhanced Reason Codes The following provides the reason codes that are added for EndPointTransientConnection alarm: Reason Code maxDevRegExceeded DeviceInitiatedReset CallManagerReset DirectoryNumberMismatch DatabaseTimeout RegistrationSequenceError InvalidCapabilities CapabilityResponseTimeout SecurityMismatch AutoRegisterDBError DBAccessError Description Maximum number of device registrations have been reached. Indicates that the error was due to device initiated reset. Indicates that the error was due to call manager reset. Indicates mismatch between the directory number that the SIP device is trying to register with and the directory number that is configured in the Cisco Unified CM for the SIP device. Cisco Unified CM requested device configuration data from the database, but did not receive a response within 10 minutes. (SCCP only) A device requested configuration information from the Cisco Unified CM at an unexpected time. The Cisco Unified CM had not yet obtained the requested information. The device will automatically attempt to register again. If this alarm occurs again, manually reset the device. If this alarm continues to occur after the manual reset, there may be an internal firmware error. (SCCP only) The Cisco Unified CM detected an error in the media capabilities reported in the StationCapabilitiesRes message by the device during registration. The device will automatically attempt to register again. If this alarm occurs again, manually reset the device. If this alarm continues to occur after the manual reset, there may be a protocol error. (SCCP only) The Cisco Unified CM timed out while waiting for the device to respond to a request to report its media capabilities. Possible causes include device power outage, network power outage, network configuration error, network delay, packet drops, and packet corruption. It is also possible to get this error if the Cisco Unified CM node is experiencing high CPU usage. Verify that the device is powered up and operating. Verify that network connectivity exists between the device and Cisco Unified CM, and verify that the CPU utilization is in the safe range. Unified CM detected a mismatch in the security settings of the device and/or the Cisco Unified CM. The following mismatches are detected: • The device established a secure connection, yet reported that it cannot do authenticated signaling. • The device did not establish a secure connection, but the security mode configured for the device indicates that it should have done so. • The device established a secure connection, but the security mode configured for the device indicates that it should not have done so Auto-registration of a device failed for one of the following reasons: • Auto-registration is not allowed for the device type. • An error occurred in the auto-registration stored procedure. Device registration failed because of an error that occurred while building the station registration profile. This usually indicates a synchronization problem with the database. Cisco Unified Communications Manager Managed Services Guide 2-4 OL-22523-01