Cisco MCS-7825-H3-IPC1 Service Guide - Page 446

Warning-Level Alarms Chapter 6 Cisco Unified Serviceability Alarms and CiscoLog Messages Directory Number(String) Partition(String) Reason(Enum) Enum Definitions - Reason Code Value Definition 0 Unknown 0x8CCC0018 (2362179608) Device is not in the user control list; verify whether the device is configured for control by this application. For the application to control the device it should be included in the user control list. To check whether the device is in the user control list, if the application uses an End User, check the Device Association section under the End User Configuration in Cisco Unified CM Administration (User Management > End User). If the application uses an Application User, check under Device Information section for that Application User in Cisco Unified CM Administration (User Management > Application User) 0x8CCC0005 (2362179589) Line is not found in the device; possible cause could be that the line that previously existed on this device is not available. This could be due to a extension mobility login or logout 0x8CCC00D3 (2362179795) Administrator has restricted the Line to be controllable by application. If the intent of the Administrator is to allow control of this line, enable the check box labelled Allow control of Device from CTI, in Unified CM Administration under Call Routing > Directory Number and choose the line that should be controlled by this application Recommended Action Review the reason code and take appropriate action to resolve the issue. CtiIncompatibleProtocolVersion Incompatible protocol version. The JTAPI/TAPI application version is not compatible with this version of CTIManager, so the received message has been rejected. The IP address is shown in either IPv4 or IPv6 format depending on the IP addressing mode of the Application. History Cisco Unified Communications Release 8.0(1) Action Name changed from kCtiIncompatibleProtocolVersion. Cisco Unified Serviceability Alarm Definition Catalog CallManager/CtiManager Severity WARNING 6-212 Cisco Unified Communications Manager Managed Services Guide OL-22523-01