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Dell 2335dn Dell™ 2335dn MFP User's Guide - Page 254

Solving Problems, Paper Feeding Problems

UPC - 884116001898

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Cartridge". Unusable Non USB device is connected Remove the non USB device Device with USB memory port. from USB memory port. Waiting Redial The machine is waiting for the programmed interval to automatically redial. Please wait a few minutes. Solving Problems The following chart lists some conditions that may occur and the recommended solutions. Follow the suggested solutions until the problem is corrected. If the problem persists, contact Dell. Paper Feeding Problems Condition Suggested solutions Paper is jammed during printing. Clear the paper jam. See "Clearing Jams in the Paper Tray". Paper sticks together. Ensure that there is not too much paper in the paper tray. The paper tray can hold up to 250 sheets of paper, depending on the thickness of your paper. Ensure that you are using the correct type of paper. See "Paper Specifications". Remove paper from the paper tray and flex or fan the paper. Humid conditions may cause some paper to stick together. Multiple sheets of paper do not feed. Different types of paper may be stacked in the paper tray. Load paper of only one type, size and weight. If multiple sheets have caused a paper jam, clear the paper jam. See "Clearing Jams in the Paper Tray". Paper does not feed into the printer. Remove any obstructions from inside the printer. See "Cleaning the Interior". Paper has not been loaded correctly. Remove paper from the tray and reload it correctly. There is too much paper in the paper tray. Remove excess paper from the tray. The paper is too thick. Use only paper that meets the specifications required by the printer. See "Paper Specifications". The paper keeps jamming. Ensure that the correct paper size is selected. See "Setting the Paper Size". An incorrect type of paper is being used. Use only paper that meets the specifications required by the printer. See "Paper Specifications". There may be debris inside the printer. Open the front cover and remove the debris.

Section	Page
Dell™ 2335dn MFP User's Guide	1
Contacting Dell	1
Finding Information	3
Unpacking Your Printer	5
About Your Printer	7
Front View	8
Rear View	8
Operator Panel Button Functions	9
Common Keys	9
Fax Keys	10
Understanding the Status LED	10
Internal Fonts	11
Printing the PCL Font list	11
Printing the PS3 Font list	11
Setting up the hardware	12
Installing the Toner Cartridge	13
Loading Paper	14
Making Connections	18
Connecting the Telephone Line	18
Connecting the Printer Cable	20
Powering On the Printer	21
Setting fax setup sequence	22
Dell 2335dn MFP Menu Functions	23
Printing the Printer setting and Op-panel Menu setting	23
Printing the Printer setting	24
Printing the Op-panel Menu setting	24
Changing the Display Language	24
Selecting Country	25
Power Save Mode	25
Setting Daylight Savings Time	26
Scanner Lamp Power Save Mode	27
Setting the Time Out Option	28
Setting the Default Mode	28
Setting the Toner Save Mode	28
Setting the Timing of Toner Low Alert	29
Ignoring Blank Pages	30
Setting the Job Management	30
Software Overview	32
Dell Printer Configuration Web Tool	33
Printer Status	33
Printer Settings	34
Printer Server Settings	34
Fax Settings	34
Email Settings	35
Copy Printer Settings	37
Printing Statistics	37
Set Password	38
Wireless	38
Online Help	38
Installing Software in Microsoft?Windows?Operating System	38
Installing Dell Software for Local Printing	39
Network Installation	41
Installing Dell Software for Network Printing	42
Uninstalling Software	45
Using the Dell Toner Management System	46
Printer Status Monitor	46
Printer Settings Utility	47
The Directory Section	48
The Fax Setting Section	48
The Setting Section	49
The Layout Section	49
The Paper Option Section	49
The Graphic Section	49
The Emulation Section	49
The Network(IPv4) Section	49
Firmware Update Utility	50
Set IP Address Utility	51
Paper Handling	52
Print Media Guidelines	52
Paper	52
Transparencies	57
Envelopes	57
Labels	59
Card Stock	59
Storing Print Media	60
Identifying Print Media Sources and Specifications	60
Selecting an Output Location	64
Printing to the Output Tray (Face down)	64
Printing to the Rear Door (Face up)	65
Loading Print Media in the Paper Tray	65
Using the MPF (Multi purpose feeder)	66
Setting the Paper Size	69
Setting the Paper Type	70
Setting the Paper Tray	70
Setting the Tray linking	70
Substitute Tray	70
Setting the Default Tray	71
Setting the paper feeding flow	71
Setting the paper auto feeding	71
Tray Behavior	72
Tray Linking	72
Substitute Size	72
MPF	73
Bypass Mode	73
Tray Mode	73
Setting the Paper Margin	73
Printing	75
Printing a Document	75
Canceling a Print Job	76
Printer Settings	78
Layout Tab	78
Paper Tab	79
Graphic Tab	81
Other Options Tab	82
About Tab	83
Using a Favorite Setting	83
Using Help	84
Printing Multiple Pages on One Sheet of the Paper	84
Printing a Reduced or Enlarged Document	86
Fitting Your Document to a Selected Paper Size	86
Printing Posters	87
Printing Booklets	89
Printing on Both Sides of Paper	90
Using Watermarks	91
Using an Existing Watermark	91
Creating a Watermark	92
Editing a Watermark	93
Deleting a Watermark	93
Using Overlays	93
What is an Overlay?	94
Creating a New Page Overlay	94
Using a Page Overlay	95
Deleting a Page Overlay	96
Copying	98
Loading Paper for Copying	98
Selecting the Paper Tray	98
Preparing a Document	98
Loading an Original Document	99
Making Copies	102
Setting Copy Options	102
Number of Copies	103
Enlarge/Reduce Copy	103
Contrast	103
Original Size	104
Original Type	104
Using Special Copy Features	104
ID Copying	105
Auto Fit Copying	106
Poster Copying	106
Clone Copying	107
Deciding the form of copy output	108
2-up or 4-up copying (N-up)	108
Printing Copies on Both Sides of Paper	109
Changing the Default Settings	110
Scanning	111
Scanning Overview	111
Dell ScanCenter	111
Scanning Using Scan Manager	113
About Dell Scan Manager	113
Setting scan information in Dell Scan Manager	113
Setting Quick Scan Default	115
Scanning to a PC Application	116
Sending an Email via Quick Email	117
Scanning Using the Windows Image Acquisition (WIA) Driver	119
Scanning to the USB Memory	120
About USB Memory	120
Plugging in a USB memory key	121
Scanning Using the Default Settings	121
Scanning Using My Settings	122
Managing the USB Memory	123
Deleting an Image File	123
Formatting the USB Memory	124
Printing from the USB Memory Key	125
Viewing the USB Memory Status	125
Scan to Email Setup	126
Setting up the Email Account	126
Scanning by a network connection	127
Preparing for network scanning	127
Scanning and Sending an Email	131
Setting up Address Book	133
Registering local email numbers	133
Adding an E-mail Address to Address Book	133
Sending an Email using an Email Address	134
Sending an Email using an Global Address via directory	135
Sending an Email using an Global Address via LDAP server	137
Editing or Deleting an E-mail Address	139
Group Numbers	139
Configuring group email numbers	140
Assigning Email Addresses to a Group Number	140
Deleting a Group Number	141
Editing Group Numbers	141
Sending an Email using a Group Number	142
Printing Address Book	143
Changing Default Settings	143
Scan to Fax Server	144
Networking	146
About Sharing the Printer on a Network	146
Locally-shared Printer	146
Wired Network-connected Printer	146
Printing Across a Network	146
Setting Up the Locally Shared Printer	146
In Windows 2000/XP/Server 2003/Server 2008/Vista	146
Setting Up a Network-connected Printer	149
1 Via Network Administration Programs	149
2 Via the Operator Panel	149
Faxing	155
Setting the Printer ID	155
Using the Number Keypad to Enter Characters	156
Setting the Time and Date	157
Setting Daylight Savings Time	158
Changing the Clock Mode	159
Setting Sounds	159
Speaker, Ringer, Button and Alarm Sounds	159
Toll Save Mode	160
Setting up the Fax System	160
Changing the Fax Setup Options	161
Available Fax Defaults Options	161
Testing Fax line connection	163
Printing Fax When Toner Low	163
Sending a Fax	164
Adjusting the Document Contrast	164
Adjusting the Document Resolution	164
Sending a Fax Automatically	165
Sending a Fax Manually	166
Confirming Transmissions	166
Automatic Redialing	166
Redialing fax number	167
Receiving a Fax	167
About Receiving Modes	167
Loading Paper for Receiving Faxes	167
Receiving Automatically in the Fax Mode	168
Receiving Manually in the Tel Mode	168
Receiving Automatically in the Ans/Fax Mode	168
Receiving Manually Using an Extension Telephone	168
Receiving Faxes Using the DRPD Mode	168
Receiving Faxes in the Memory	169
Automatic Dialing	170
Speed Dialing	170
Group Dialing	172
Searching for a Number in the Memory	174
Printing a Phonebook List	176
Other Ways to Fax	176
Sending Broadcasting Faxes	176
Sending a Delayed Fax	177
Sending a Priority Fax	178
Adding Documents to a Scheduled Fax	179
Canceling a Scheduled Fax	180
Fax Forward to E-mail addresses	180
Additional Features	181
Using the Secure Receiving Mode	181
Printing Reports	183
Using Advanced Fax Settings	185
Sending a fax from a Computer	188
Installing PC-Fax Software	188
Customizing Fax Settings	189
Sending a fax from your Computer	189
Fax data back-up	191
Macintosh	192
Installing Software for Macintosh	192
Install the printer driver	192
UnInstall the printer driver	193
Install the Scan driver	193
UnInstall the scan driver	194
Setting Up the Printer	194
For a Network-connected Macintosh	194
For a USB-connected Macintosh	195
Printing	196
Printing a Document	196
Changing Printer Settings	196
Printing Multiple Pages on One Sheet of Paper	197
Duplex Printing	198
Scanning	199
Linux	201
Getting Started	201
Installing the MFP Driver	201
System Requirements	201
Installing the MFP Driver	202
Uninstalling the MFP Driver	207
Using the Unified Driver Configurator	208
Opening the Unified Driver Configurator	208
Printers Configuration	209
Scanners Configuration	211
MFP Ports Configuration	212
Configuring Printer Properties	213
Printing a Document	214
Printing from Applications	214
Printing Files	215
Scanning a Document	216
Using the Image Editor	219
Maintenance	221
Clearing the printer NVRAM	221
Backing up Data	222
Backing up Data	222
Restoring Data	222
Cleaning Your Printer	222
Cleaning the Exterior	223
Cleaning the Interior	223
Cleaning the scanner	225
Maintaining the Toner Cartridge	226
Storing the Toner Cartridge	226
Redistributing Toner	227
Replacing the Toner Cartridge	228
Cleaning the Drum	230
Replacement parts	230
Ordering Supplies	231
Troubleshooting	233
Clearing Jams in the DADF	233
Clearing Jams in the Paper Tray	237
Paper Feed Jam (tray 1)	238
Paper Feed Jam (optional tray 2)	239
MPF Jam	241
Fuser Area Jam	241
Paper Exit Jam	242
Duplex Jam	245
Tips for Avoiding Paper Jams	248
Clearing LCD Error Messages	248
Solving Problems	254
Paper Feeding Problems	254
Printing Problems	255
Printing Quality Problems	257
Fax Problems	261
Copying Problems	264
Scanning Problems	264
Global address problems	265
Common Windows Problems	266
Common Linux Problems	267
Common Macintosh Problems	269
Troubleshooting PostScript (PS) Errors	270
Installing Accessories	271
Precautions When Installing Printer Accessories	271
Installing Printer Memory	271
Installing an Optional Tray 2	273
Installing Wireless Network interface card	275
Specifications	276
General Specifications	276
Scanner and Copier Specifications	277
Printer Specifications	279
Facsimile Specifications	280
Paper Specifications	280
Overview	280
Guidelines for Using Paper	282
Paper Specifications	283
Paper Output Capacity	284