Dell PowerEdge T100 Hardware Owner's Manual - Page 123

Troubleshooting a SAS or SAS RAID Controller - raid setup

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d Verify that the SAS or SATA cables are securely seated in their connectors. e Close the system. See "Closing the System" on page 47. f Reconnect the system to the electrical outlet, and turn on the system and attached peripherals. If the problem persists, see "Getting Help" on page 139. Troubleshooting a SAS or SAS RAID Controller NOTE: When troubleshooting a SAS RAID controller, also see the documentation for your operating system and the controller. Problem • Error message indicates a problem with the SAS or SAS RAID controller. • SAS or SAS RAID controller performs incorrectly or not at all. Action CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. Before you begin this procedure, review the safety instructions that came with the system. 1 Run the appropriate online diagnostic test. See "Using Dell PowerEdge Diagnostics" on page 129. 2 Enter the System Setup program and ensure that the SAS or SAS RAID controller is enabled. See "Using the System Setup Program" on page 29. 3 Restart the system and press the applicable key sequence to enter the configuration utility program: • for a SAS controller • for a SAS RAID controller See the controller's documentation for information about configuration settings. 4 Check the configuration settings, make any necessary corrections, and restart the system. If the problem is not resolved, continue to the next step. Troubleshooting Your System 123

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Troubleshooting Your System
123
d
Verify that the SAS or SATA cables are securely seated in their
connectors.
e
Close the system. See "Closing the System" on page 47.
f
Reconnect the system to the electrical outlet, and turn on the system
and attached peripherals.
If the problem persists,
see
"Getting Help" on page 139
.
Troubleshooting a SAS or SAS RAID Controller
NOTE:
When troubleshooting a SAS RAID controller, also see the documentation
for your operating system and the controller.
Problem
•
Error message indicates a problem with the SAS or SAS RAID controller.
•
SAS or SAS RAID controller performs incorrectly or not at all.
Action
CAUTION:
Only trained service technicians are authorized to remove the system
cover and access any of the components inside the system. Before you begin this
procedure, review the safety instructions that came with the system.
1
Run the appropriate online diagnostic test. See "Using Dell PowerEdge
Diagnostics" on page 129.
2
Enter the System Setup program and ensure that the SAS or SAS RAID
controller is enabled. See "Using the System Setup Program" on page 29.
3
Restart the system and press the applicable key sequence to enter the
configuration utility program:
•
<Ctrl><C> for a SAS controller
•
<Ctrl><R> for a SAS RAID controller
See the controller's documentation for information about configuration
settings.
4
Check the configuration settings, make any necessary corrections, and
restart the system.
If the problem is not resolved, continue to the next step.