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HP 9085mfp HP 9085mfp - (English) System Administrator Guide - Page 136

Troubleshooting Tips

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Troubleshooting Tips mfp DOES NOT OPERATE WHEN POWER SWITCH IS ON Fully insert paper trays. Close RADF. Close Front doors. Close Finisher door. Check to be sure reset switch is ON. Check to be sure power plug is firmly inserted in electrical socket. COPY IMAGE IS TOO LIGHT Manually adjust copy density to darker density. Check toner indicator and add toner, if required. Check paper for dampness. Do not leave paper in mfp when humidity is high. Check to see if Photo, Text, or Increase Contrast mode is required. Check the Density shift. COPY IMAGE IS TOO DARK Manually adjust copy density to lighter density. Check to see if Photo, Text, or Increase Contrast mode is required. Check the Density shift. COPY IMAGE IS NOT CLEAN OR SHOWS SPOTS Use clean originals since dirt marks may be copied. Keep platen glass and inner surface of document cover clean. Call for service if "Call for service" is displayed in the message area. Check density indicator and lighten if required. COPY PAPER MISHANDLES DURING COPYING Fan copy paper and load it with curl side in proper location. Do not exceed the tray capacity. COPY IMAGE CAN BE RUBBED OFF Check copy paper thickness. Use Thick paper mode, if paper weight requires it. MAGNIFICATION CANNOT BE CHANGED Reduce & Shift is incompatible with magnification. Press [AUTO RESET] and set desired copying conditions without using Reduce & Shift. DUPLEX MODES CANNOT BE SELECTED Fully close RADF, then select Duplex mode again. COPYING DOES NOT BEGIN AFTER PRESSING [START] Insert or adjust the appropriate paper tray for paper size selected. Close RADF firmly. Close Front doors completely. Close Finisher door completely. Check to see if the message "Please close stacker cover of Trimmer" is displayed. Close Trimmer stacker cover or front door completely. COPYING DOES NOT RESUME AFTER MISHANDLED PAPER IS REMOVED Check mfp diagram on touch screen for additional indications of mishandled paper. COPY QUALITY IS POOR Check paper for dampness, and replace it if necessary. 5-14

Section	Page
Front Cover	1
Copyright	2
Introduction	3
Contents	5
Section 1: Safety Information	5
Section 2: Machine Information	5
Section 3: Copying Operations	6
Section 4: Job Memory & Help Mode	6
Section 5: Troubleshooting	7
Section 6: Machine Specifications	7
Section 7: Advanced Information	8
Section 8: Special Original	8
Section 9: Applications	8
Section 10: Image Store Function	9
Section 11: Paper and Original Information	9
Section 12: Maintenance & Supplies	10
Section 13: Key Operator Mode	10
Index	11
Features of the hp 9085mfp	12
Basic Cover	17
Section 1: Safety Information	19
Caution Labels and Indicators	20
Requirements for Safe Use	24
Power Source	24
Environment	25
Precautions for Routine Handling	28
Section 2: Machine Information	31
Machine Configuration	32
External Machine Items	32
Internal Machine Items	34
Standard/Optional Equipment	35
Q3219A/Q3220A Finisher	36
Q3221A Cover Sheet Feeder	38
Q3637A/Q3638A Large Capacity Tray	39
Q3224A Trimmer Unit	40
Q3222A/Q5684A Punching Units	42
Q3223A/Q5685A Punching / Z-Folding Units	43
Basic Screen	44
Control Panel Layout	46
Turning On the Power Switch	47
To Turn On the Power	47
To Turn Off the Power	49
Reducing the Power in Standby Mode (Auto Low Power)	50
Shutting Off Automatically (Auto Shut-Off)	50
Shutting Off / Reducing the Power Manually	51
Entering an EKC Password (EKC)	52
Loading Paper	53
Loading Paper in Tray 1 ,2, and 3	53
Loading Paper in LCT (Q3637A/Q3638A)	55
Loading Paper in Multi-Sheet Bypass Tray	57
Loading Tabbed Sheets in Tray 1, 2, or 3	58
Loading Tabbed Sheets in LCT (Q3637A/Q3638A)	59
Loading Tabbed Sheets in Multi-Sheet Bypass Tray	60
Section 3: Copying Operations	61
Positioning Originals	62
Positioning Originals in RADF	62
Positioning Original on Platen Glass	66
Setting Print Quantity	67
To Set Print Quantity	67
To Change Print Quantity	67
Setting Job During Warm-up	68
To Stop Scanning/Printing	70
Selecting Paper Size	71
To Select Paper Size Automatically (APS)	71
To Specify Desired Paper Size (AMS)	73
Selecting Magnification Ratio (Lens Mode)	75
To Copy in 1.00 Magnification Mode	75
To Copy in Fixed Magnification Mode (RE)	76
To Copy in Zoom Mode	77
Selecting Density Level	78
To Select Copy Density	78
Density Shift	80
Making Double-Sided Copies (1-2, 2-2)	81
Using RADF	81
Using Platen Glass	84
Making Single-Sided Copies from Double-Sided Originals (2-1)	87
Copying Using Special Paper (Multi-Sheet Bypass Tray)	89
Copying Using Memory	92
To Scan Originals into Memory (Store Mode)	92
To Set Next Copying Job (Reserve)	94
To Check/Control Jobs in Progress (Job Status Screen)	97
Output Mode for Machine without Finisher	100
Output Mode for Machine with Finisher	103
Selecting Binding Mode	108
Recalling Previous Job Settings	109
Checking Feature Selections and Proof Copying	110
Interrupt Copying	113
Section 4: Job Memory & Help Mode	115
Storing Job Conditions (Job Memory: Job Store)	116
Recalling Stored Job Settings (Job Memory: Job Recall)	119
Displaying Screen for Operation Guide (Help Mode)	120
To Display Help Screen from Basic Screen	120
To Display Help Screen from Other Screens	122
Section 5: Troubleshooting	123
When “Call for Service” Message Is Displayed	124
Limited Use of the mfp in Trouble	125
Preventive Maintenance	126
To Check the PM Counter	126
Clearing Mishandled Paper	128
When “JAM” Appears on Folder Key (Or Arrow Key Flashes)	130
When “ADD PAPER” Appears on Folder Key (Or Arrow Key Flashes)	132
When “Memory Full” Message Is Displayed (Memory Overflow)	133
Memory Overflow in Current Job	133
Memory Overflow in Reserve Job	134
When Power OFF/ON Screen Is Displayed	135
Troubleshooting Tips	136
Section 6: Machine Specifications	139
Main Body Specifications	140
Main Body	140
Option Specifications	141
RADF (Q5682A)	141
Q3219A/Q3220A) In-Bin Stapler Finisher	141
Q32221A Cover Sheet Feeder	141
Q3224A Trimmer Unit	141
Q3222A/Q5684A Punching Units	142
Q3223A/Q5685A Punching / Z-Folding Units	142
Q3637A Large Capacity Tray	142
Q3638A Large Capacity Tray	142
Memory Unit	143
Others	143
Advanced Cover	145
Section 7: Advanced Information	147
Programmed Shut-Off (Weekly Timer)	148
Rotation	150
Vertical/Horizontal Zoom Mode	151
Making Folded Booklet (Fold / Stitch&Fold)	154
Punching File Holes in Copies (Punch)	157
Output Z-Folded Copies (Z-Fold)	160
Making Trimmed Booklet (Trimming)	162
Cover Sheet Feeding	165
Using Finisher Manually	168
Using Two mfps in Tandem	171
To Stop Scanning/Printing	174
Troubleshooting	175
Section 8: Special Original	177
Specifying Original Direction	178
Making Copy Quality Closer to Originals (Text/Photo Enhance)	180
Copying Mixed Size Originals (Mixed Original)	182
Copying Z-Folded Originals (Z-Folded Original)	184
Feeding Single Original from RADF (SDF)	186
Copying Non-Standard Size Originals (Original Form)	188
Section 9: Applications	191
To Display Application Selection Screen	192
Inserting Sheets and Covers (Sheet/Cover Insertion)	193
Locating Title Pages on the Right Side (Chapter)	197
Lay Out Several Pages onto One Sheet (Combination)	200
Making a Multiple Page Signature Booklet (Booklet)	203
Copying onto Transparent Films (OHP Interleave)	206
Inserting Images into Printed Sets (Image Insert)	208
Dividing an Image into Right and Left Pages (Dual Page)	211
Programming Different Settings for an Output Job (Program Job)	215
Erasing Outside of the Original (Non-Image Area Erase)	217
Reversing Colour in Black and White Image (Reverse Image)	219
Repeating Selected Image Area (Repeat: Vert./Horiz. Mode)	221
Repeating Automatically or Selecting Repeating Times (Repeat: AUTO/ Repeat Mode)	224
Eliminating Black Copy Marks Along Borders (Frame/Fold Erasure)	227
Copying Image in the Centre of Copy Paper (AUTO Layout)	230
Printing Images Fully to the Edges (Full-Image Area)	232
Adjusting Position of Copy Image (Image Shift)	234
Reducing Images to Create Binding Margin (Reduce&Shift)	237
Printing Stamp, Page, Date/Time onto Copies (Stamp)	240
Printing Watermark onto Copies (Stamp)	246
Overlaying an Image onto Each Page Copied in the Job (Overlay)	249
Storing an Overlay Image in HDD / Overlaying Image Stored in HDD (Overlay Memory)	251
Section 10: Image Store Function	257
To Use Server Functions	258
Storing/Deleting Image Data in HDD (Image Store/Delete)	260
To Store Image Data in HDD	260
To Delete Image Data from HDD	264
Storing Image Data While Copying (Image Store&Output)	267
Recalling Image Data from HDD (Image Recall)	270
Section 11: Paper and Original Information	273
Paper Information	274
Paper Weight	274
Tray/ Exit Tray Capacity	275
Paper Size	277
Special Paper in Multi-Sheet Bypass Tray	279
To Store Copy Paper	279
Original Information	280
Platen Glass Originals	280
RADF Originals	281
Section 12: Maintenance & Supplies	283
Adding Toner	284
Inserting a New Staple Cartridge into Q3219A/Q3220A Finishers	287
Empty Waste Basket Q3222A/Q5684A/Q3223A/Q5685A Punching (Z-Folding) Units	291
Empty Waste Basket of Q3224A Trimmer Unit	293
Cleaning Image Scanning Section	295
Cleaning the Document Glass	295
Cleaning the Left Partition Glass	295
Cleaning the RADF Platen Guide Cover	296
Checking Copy Count	297
To Display the Counter List Screen	297
To Print the Counter List	298
Section 13: Key Operator Mode	299
How to Access the Key Operator Mode	300
To Display the Key Operator Mode Screen	300
[1] System Initial Setting	302
[1] Date & Time Setting	302
[2] Language Select Setting	304
[3] IP Address Setting	305
[4] E-Mail Transmission Setting	305
[2] mfp Initial Setting	306
[3] User Setting Mode	308
[1] User Density Level 1 Setting	308
[2] User Density Level 2 Setting	309
[3] User Lens Mode Ratio Setting	310
[4] E.K.C. (Electronic Key Counter) Function Setting	311
How to Access the EKC Setting Mode	312
[1] E.K.C. Data Edit	313
[2] E.K.C. All Count Reset	316
[3] E.K.C. Function Setting	317
[5] Lock/Delete Job Memory	318
[6] Paper Type / Special Size Set	319
[7] Panel Contrast / Key Sound Adjustment	321
[8] Key Operator Data Setting	322
[9] Weekly Timer	323
How to Access the Weekly Timer Setting Mode	324
[1] Weekly Timer On/Off Setting	325
[2] Timer Setting	326
[3] Timer Action On/Off Setting	328
[4] Lunch Hour Off Setting	330
[5] Timer Interrupt Password Setting	331
[10] Control Panel Adjustment	332
[11] Tray Auto Select Setting	333
[12] Power Save Setting	334
[13] Memory Switch Setting	335
[14] Machine Management List Print	341
[15] Call Remote Centre	342
[16] Side 2 Lens Adjustment	343
[17] Finisher Adjustment	344
[18] HDD Management Setting	346
[19] Scan Transmission Setting	348
[20] Non-Image Area Erase Setting	350
[21] Timing Adjustment	351
[22] Centring Adjustment	353
Index	355
Number	355
A	355
B	355
C	355
D	355
E	355
F	356
G	356
H	356
I	356
J	356
K	356
L	356
M	356
N	357
O	357
P	357
R	357
S	357
T	358
U	358
V	358
W	358
Z	358

Match case Limit results 1 per page

5-14

Troubleshooting Tips

Fully insert paper trays.

Close Front doors.

Close Finisher door.

Check to be sure reset switch is ON.

Check to be sure power plug is firmly inserted in electrical socket.

COPY IMAGE IS TOO LIGHT

Manually adjust copy density to darker density.

Check toner indicator and add toner, if required.

Check to see if Photo, Text, or Increase Contrast mode is required.

Check the Density shift.

COPY IMAGE IS TOO DARK

Manually adjust copy density to lighter density.

Check to see if Photo, Text, or Increase Contrast mode is required.

Check the Density shift.

COPY IMAGE IS NOT CLEAN OR SHOWS SPOTS

Use clean originals since dirt marks may be copied.

Keep platen glass and inner surface of document cover clean.

Call for service if “Call for service” is displayed in the message area.

Check density indicator and lighten if required.

COPY PAPER MISHANDLES DURING COPYING

Fan copy paper and load it with curl side in proper location. Do not exceed the tray

capacity.

COPY IMAGE CAN BE RUBBED OFF

Check copy paper thickness. Use Thick paper mode, if paper weight requires it.

MAGNIFICATION CANNOT BE CHANGED

Reduce & Shift is incompatible with magnification.

Press [

AUTO RESET

] and set desired copying conditions without using Reduce & Shift.

DUPLEX MODES CANNOT BE SELECTED

COPYING DOES NOT BEGIN AFTER PRESSING [

START

]

Insert or adjust the appropriate paper tray for paper size selected.

Close Front doors completely.

Close Finisher door completely.

Check to see if the message “Please close stacker cover of Trimmer” is displayed. Close

Trimmer stacker cover or front door completely.

COPYING DOES NOT RESUME AFTER MISHANDLED PAPER IS REMOVED

COPY QUALITY IS POOR

Check paper for dampness, and replace it if necessary.

Close RADF.

Fully close RADF, then select Duplex mode again.

Close RADF firmly.

mfp DOES NOT OPERATE WHEN POWER SWITCH IS ON

Check paper for dampness. Do not leave paper in mfp when humidity is high.

Check mfp diagram on touch screen for additional indications of mishandled paper.