HP 9120 HP Officejet 9100 - User Guide - Page 165
The all-in-one takes a long time to print a job, s print, but are totally blank
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ENWW • Windows: From the software program, on the File menu, click Print. Make sure that the Print to File option is not selected. • Macintosh: On the main pop-up menu in the Print dialog box, make sure that the Print to file option is not selected. z Check the network setup • Make sure that your all-in-one is correctly set up in the network environment. For information about setting up and using the all-in-one on a network, see the HP Jetdirect Administrator's Guide on Starter CD 1. • Turn off the all-in-one, and then turn it on. The all-in-one takes a long time to print a job z Check the characteristics of the print job • Several characteristics can increase the time that it takes to print a job. For example, duplexed jobs take longer to print than jobs that print on one side. Jobs that use high-quality settings and documents that contain many fonts, graphics, and color photos also take longer to print. z Check the system configuration • Make sure that your computer meets the system requirements (see Specifications). Although the all-in-one is designed to function with a computer that meets the minimum system requirements, all-in-one performance is optimized with a computer that meets the recommended system requirements. z Make sure that the computer has sufficient hard disk space • If you are printing graphics-intensive files, make sure that you have enough hard disk space. z Make sure that the port setting configuration in the computer is set to Enhanced/ Extended Capabilities Port (ECP) (Windows 98 computers only) • See the computer documentation for information about how to change your port setting, or contact your computer manufacturer. z Make sure that the computer has enough resources available (Windows computers only) • If less than 80 percent of the computer resources are available, printing could be significantly slower. To make more computer resources available, close all unused programs and resend the print job. • If necessary, restart the system, and then resend the print job. z Check to see if the all-in-one was recently returned to the ready state • After you exit a mode and return the all-in-one to the ready state, an asterisk (*) appears beside READY on the control panel display for a short time. During this time, the all-in-one is reserved for walk-up use. Any print jobs sent during this time print only after the asterisk disappears. Pages print, but are totally blank z Check the control panel for error messages • See Control-panel messages for a list and explanations of messages. z Check the printheads • The protective tape might not have been removed from the printheads. Check each printhead by removing it from the all-in-one. Pull off the protective tape if it is still attached. Then reinstall the printheads. See Replacing the printheads for more information. Solving print problems 163