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HP 9120 HP Officejet 9100 - User Guide - Page 178

The original stops feeding in the middle of faxing

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CAUTION z Check the surge-protection device, if one is being used • A surge-protection device is used between the jack in the wall and the all-in-one to protect the all-in-one against electrical power that might pass through the phone lines. Surge-protection devices can cause some fax communication problems by degrading the quality of the phone signal. If you are having problems sending or receiving faxes and are using one of these devices, connect the all-in-one directly to the phone jack on the wall to determine if the problem is with the surge-protection device. The original stops feeding in the middle of faxing z Check the original • The original might be too long for the ADF. Faxing of a long page stops at 381 mm (15 inches). See Supported media sizes for more information. Do not try to pull the original from the ADF; you might damage the scanner or your original. See Clearing jams in the ADF for instructions. • The original might be too small. The original might be jammed. See Supported media sizes and Clearing jams for more information. z Check the all-in-one • The all-in-one might be jammed. Check for jams. Clear any jam that exists and resend the job. See Clearing jams for more information. • If you are duplexing the fax from the ADF, make sure that you are using a supported page size for the ADF. Duplexing with legal-size paper is not supported. Make the fax single-sided. If you are faxing double-sided on the scanner glass with the realtime setting, the all-in-one prompts when you need to turn the original over to scan the second side. z Check the receiving fax machine • Problems might exist with the fax machine that you are sending to. Call the recipient to make sure that the fax machine is on and functioning correctly. • Try sending to a different fax machine. z Check the phone line • Disconnect the all-in-one from the phone jack and connect a phone. Try to make a phone call to make sure that the phone line is working. • If you are using a private network, use the procedure for monitoring the dialing instead. See Monitoring the dialing for more information. The all-in-one is receiving faxes but not sending them z Check the setup • If the all-in-one is on a Private Branch Exchange (PBX) system, the PBX system might be generating a dial tone that the all-in-one cannot detect. Use the procedure for monitoring the dialing instead. See Monitoring the dialing for more information. z Check the phone connection • The connection for the phone line might be temporarily poor. Try sending the fax later. z Check the phone line • Disconnect the all-in-one from the phone jack and connect a phone. Try to make a phone call to make sure that the phone line is working. 176 10 - Maintaining and troubleshooting ENWW

Section	Page
Contents	5
Getting started	11
Additional resources	11
Learning about the features and configurations	13
Features	13
Configurations	14
Understanding the all-in-one parts	16
Front view	16
Control panel	17
Printing supplies area	20
Back view	20
Installing accessories	21
Installing the auto-duplex unit	21
Installing the HPJetdirect print server	22
HPJetdirect print server capabilities	22
Installing the internal print server	23
Obtaining more information	24
Installing memory modules	25
Installing tray2	28
Installing the keyboard	29
Turning on accessories in the printer driver	31
Using the all-in-one	33
Using the all-in-one modes	33
Changing settings for the all-in-one	35
Canceling jobs from the control panel	36
Using the HPphoto and imaging software	37
Differences in the software for the HPOfficejet 9100 series all-in-one	37
Opening the HPphoto and imaging software	37
Typing numbers and text on the control-panel keypad	38
Loading the originals	39
Loading an original in the automatic document feeder (ADF)	39
Loading an original on the scanner glass	40
Loading the print media	41
Tips for loading the media	41
Loading the media in tray1 or tray2	41
Selecting the trays	43
Choosing the print media	44
Supported media sizes	44
Supported media types and weights	46
Recommended HPmedia	47
Minimum margins	48
Guidelines for storing media	49
Using special media	50
Using cards and envelopes	50
Using transparencies	51
Using custom-size media	51
Using photo paper	52
Printing on both sides of the page	53
Setting up speed-dial entries	54
Setting up fax numbers as speed-dial entries or groups	54
Setting up e-mail addresses as speed-dial entries or groups	55
Setting up network folders as speed-dial entries	57
Printing and viewing a list of speed-dial entries	58
Printing a speed-dial template for the control panel	58
Printing	59
Printing through the printer drivers	59
Changing common settings for a job	59
Setting defaults for all print jobs	61
Performing duplexing	63
Performing automatic duplexing	63
Performing manual duplexing	64
Copying	65
Making copies	65
Changing common settings for a job	66
Setting defaults for all copy jobs	67
Restoring copy settings	67
Using special copy features	68
Copying more than one original onto one page	68
Shifting the image to increase the margin for binding	69
Making a poster	69
Cloning several copies of an image on a page	70
Creating a mirror image of an original	71
Using presets	72
Sending scans	73
Sending scans	73
Sending scans to a network folder (network connection)	73
Sending scans to a program on a computer (direct connection)	74
Sending scans as e-mail attachments	75
Sending a scan from a TWAIN-compliant or a WIA-compliant program to a computer on the network	76
Changing common settings for a job	77
Setting defaults for all scan jobs	78
Using optical character recognition (OCR) software	78
Using memory cards	79
Inserting and removing a memory card	79
Saving photos	81
Saving photos to a network folder (network connection)	81
Saving photos to a computer (direct connection)	81
Viewing and editing image files	82
Sending photos as e-mail attachments	82
Printing from a memory card	83
Printing a proof sheet	83
Printing photos from the control panel	84
Printing photos by using DPOF	84
Using a proof sheet	85
Filling out a proof sheet	85
Printing photos or sending photos as e-mail attachments	85
Faxing	87
Sending faxes	87
Sending a fax from the control panel	88
Sending a fax from the computer with the HPphoto and imaging software (direct connection)	89
Sending a fax from a third-party software program	89
Inserting a dial prefix	89
Monitoring the dialing	90
Scheduling a fax	90
Changing common settings for a job	91
Setting advanced options	92
Automatically forwarding incoming faxes to another fax number	92
Automatically archiving incoming faxes	93
Automatically reducing incoming faxes	94
Blocking and unblocking fax numbers	94
Receiving faxes	96
Receiving a fax automatically or manually	96
Reprinting received faxes that are stored in memory	96
Using reports	97
Printing and viewing the fax log	97
Viewing a list of blocked fax numbers	98
Managing the administrator functions	99
Administrator functions and tools	99
Overview of the administrator functions and tools	99
Embedded Web server (EWS) (network connection)	102
HPWeb Jetadmin software	104
Toolbox (direct connection)	104
HPInstant Support	106
myPrintMileage	108
Monitoring the all-in-one	109
Monitoring the operation and status	109
Monitoring the media and supplies	111
Monitoring use by authorized users and resetting the usage counters	112
Monitoring jobs	112
Administering the all-in-one	113
Changing the administrator PIN	113
Configuring authorized users	113
Configuring job-accounting options	114
Managing security	115
Setting up alerts and notifications	115
Resetting the HPJetdirect print server	116
Upgrading the firmware in the all-in-one	116
Configuring system options	117
Setting the language and country/region	117
Setting the PowerSave mode time	118
Setting the ring and beep volumes	118
Setting the automatic paper-type sensor	119
Configuring network options	119
Configuring the I/O timeout	119
Configuring the network parameters	119
Configuring print options	121
Setting the print defaults	121
Configuring copy options	122
Allowing and restricting color copying	122
Configuring scan options	122
Configuring the network settings for scanning	122
Customizing the scan feature in the HPphoto and imaging software (direct connection)	123
Configuring photo (memory card) options	123
Allowing and restricting the photo (memory card) feature	123
Configuring e-mail options (network connection)	124
Configuring the defaults for e-mail message format (network connection)	124
Configuring automatic blind copy (BCC)	125
Configuring SMTP	125
Configuring LDAP	125
Configuring fax options	126
Setting the automatic printing of fax reports	126
Allowing and restricting color faxing	126
Setting the fax error-correction mode	127
Setting silent detection on older-model fax machines	127
Setting the dial type	127
Setting the redial options	128
Setting up faxing for the all-in-one	128
Connecting the all-in-one to a phone line	128
Connecting an additional telephone device	129
Configuring the time, date, and fax header	130
Setting the answer mode (autoanswer)	131
Setting the answering ring pattern (if needed)	131
Installing the all-in-one software and configuring the all-in-one for operating environments	132
Types of connections that are supported	132
Setup that is required for all-in-one functionality	133
All-in-one software components	136
Installing the software for Windows computers	139
Installing the software for Macintosh computers	143
Using the Customization Utility	145
Uninstalling the all-in-one software	145
Uninstalling the software for Windows computers	145
Uninstalling the software for Macintosh computers (all versions)	146
Maintaining and troubleshooting	147
Gaining access to the supplies area	148
Maintaining the printheads	148
Cleaning the printheads	148
Cleaning the printhead contacts	149
Aligning the printheads	150
Replacing the ink cartridges	151
Replacing the printheads	151
Calibrating the color	152
Calibrating the linefeed	152
Cleaning the all-in-one	153
Cleaning the scanner glass, ADF lid backing, and ADF window	153
Cleaning the exterior	154
Troubleshooting tips and resources	154
Solving all-in-one problems	156
Solving copy problems	158
Solving problems with sending scans	161
Solving print problems	163
Solving scan problems	172
Solving fax problems	177
Solving photo (memory card) problems	181
Solving color problems	182
Solving media-handling problems	185
Clearing jams	187
Clearing jams in the all-in-one	187
Clearing jams in the ADF	189
Tips for avoiding jams	190
Ordering HPaccessories and supplies	191
Accessories	191
Trays	191
Keyboards	191
Dual inline memory modules (DIMMs)	192
Parallel cables	192
USB cable	192
Supplies	193
Ink cartridges	193
Printheads	193
HPmedia	193
Customer support and warranty	197
Contacting customer support	197
Hewlett-Packard limited warranty statement	199
Specifications and regulatory information	201
Specifications	201
Regulatory information	221
Environmental sustainability program	228
Reduction and elimination	228
Power consumption	228
Hazardous materials	229
Recycling	229
Material safety data sheets	229
End-of-life returns	230
Control-panel mode and setup menus	231
Mode menus	232
Reaching and using a mode menu	232
Copy mode menu	233
Scan mode menu	235
Photo mode menu	236
E-mail mode menu	237
Fax mode menu	238
Setup menus	240
Reaching and using a setup menu	240
Printing a setup menu map	240
PRINT REPORT menu	241
COPY SETUP menu	242
FAX SETUP menu	243
ADV FAX SETUP menu	244
SCAN SETUP menu	245
E-MAIL SETUP menu	245
PHOTO menu	245
PRINTER menu	246
NETWORK & I/O menu	247
ADMIN menu	248
MAINTENANCE menu	250
Control-panel messages	251
Control-panel message types	251
Control-panel messages	252
Printing by using PostScript emulation	257
Installation notes	257
Upgrading from an older version of Windows	257
Identifying different printer drivers in WindowsNT4.0	258
Installing the printer driver only	258
Current HPOfficejet users	258
Specific printing features and issues	259
Printing properties	259
Printing features	259
Index	263
Symbols	263
Numerics	263
A	263
B	263
C	264
D	265
E	266
F	266
G	267
H	267
I	268
J	268
K	268
L	269
M	269
N	270
O	270
P	271
Q	272
R	272
S	273
T	275
U	276
V	276

Match case Limit results 1 per page

176

10 - Maintaining and troubleshooting

ENWW

Check the surge-protection device, if one is being used

•

A surge-protection device is used between the jack in the wall and the all-in-one to

protect the all-in-one against electrical power that might pass through the phone lines.

Surge-protection devices can cause some fax communication problems by degrading

the quality of the phone signal. If you are having problems sending or receiving faxes

and are using one of these devices, connect the all-in-one directly to the phone jack on

the wall to determine if the problem is with the surge-protection device.

The original stops feeding in the middle of faxing

Check the original

•

The original might be too long for the ADF. Faxing of a long page stops at 381 mm

(15 inches). See

Supported media sizes

for more information.

CAUTION

Do not try to pull the original from the ADF; you might damage the scanner or your original.

See

Clearing jams in the ADF

for instructions.

•

The original might be too small.

The original might be jammed. See

Supported media

sizes

and

Clearing jams

for more information.

Check the all-in-one

•

The all-in-one might be jammed. Check for jams. Clear any jam that exists and resend

the job. See

Clearing jams

for more information.

•

If you are duplexing the fax from the ADF, make sure that you are using a supported

page size for the ADF. Duplexing with legal-size paper is not supported. Make the fax

single-sided. If you are faxing double-sided on the scanner glass with the realtime

setting, the all-in-one prompts when you need to turn the original over to scan the

second side.

Check the receiving fax machine

•

Problems might exist with the fax machine that you are sending to. Call the recipient to

make sure that the fax machine is on and functioning correctly.

•

Try sending to a different fax machine.

Check the phone line

•

Disconnect the all-in-one from the phone jack and connect a phone. Try to make a

phone call to make sure that the phone line is working.

•

If you are using a private network, use the procedure for monitoring the dialing instead.

See

Monitoring the dialing

for more information.

The all-in-one is receiving faxes but not sending them

Check the setup

•

If the all-in-one is on a Private Branch Exchange (PBX) system, the PBX system might

be generating a dial tone that the all-in-one cannot detect. Use the procedure for

monitoring the dialing instead. See

Monitoring the dialing

for more information.

Check the phone connection

•

The connection for the phone line might be temporarily poor. Try sending the fax later.

Check the phone line

•

Disconnect the all-in-one from the phone jack and connect a phone. Try to make a

phone call to make sure that the phone line is working.