HP PageWide XL 5000 User Guide - Page 174

Request support, Customer Self-Repair, Service information, In the Embedded Web Server see

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Request support Support is provided by your support representative: usually from the company from which you bought the printer. If this is not the case, contact HP Support on the Web: http://www.hp.com/go/pagewidexlseries/ support/. Before calling your support representative, prepare for the call as follows: ● Review the troubleshooting suggestions in this guide. ● Review your software documentation, if relevant. ● Check that you have the following information ready: - The product and serial numbers of the printer you are using. - If there is an error code on the front panel, make a note of it. See Front-panel error messages on page 178. - The name and version number of your software. - If you have a print-quality problem, the name and product number of the paper, and the name and origin of the paper preset that you used to print on it. Customer Self-Repair HP's Customer Self-Repair program offers our customers the fastest service under either warranty or contract. It enables HP to ship replacement parts directly to you (the end user) so that you can replace them. Using this program, you can replace parts at your own convenience. Convenient and easy to use ● Your support representative will diagnose and assess whether a replacement part is required to address a defective hardware component. For more information about Customer Self Repair, see http://www.hp.com/go/selfrepair/. Service information The printer can produce on request a list of many aspects of its current status, some of which may be useful to a service engineer trying to fix a problem. There are two different ways to request this list: ● In the Embedded Web Server (see Embedded Web Server on page 13), click the Support tab and then Service support > Printer information. You are recommended to request the whole list (click All pages). ● From any computer with Internet access, enter the URL of your printer into a Web browser, followed by /hp/device/webAccess/allServicePlot.htm. For instance, if the URL of your printer is http://123.123.123.123, enter: http://123.123.123.123/hp/device/webAccess/allServicePlot.htm If you need to send the list by email, you can save the page as a file from your Web browser, and later send the file. Alternatively, from Internet Explorer you can send the page directly: click File > Send > Page by email. 168 Chapter 12 When you need help ENWW

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Request support
Support is provided by your support representative: usually from the company from which you bought the
printer. If this is not the case, contact HP Support on the Web:
go/pagewidexlseries/
support/
.
Before calling your support representative, prepare for the call as follows:
●
Review the troubleshooting suggestions in this guide.
●
Review your software documentation, if relevant.
●
Check that you have the following information ready:
–
The product and serial numbers of the printer you are using.
–
If there is an error code on the front panel, make a note of it. See
Front-panel error messages
on page
178
.
–
The name and version number of your software.
–
If you have a print-quality problem, the name and product number of the paper, and the name and
origin of the paper preset that you used to print on it.
Customer Self-Repair
HP's Customer Self-Repair program
offers
our customers the fastest service under either warranty or contract. It
enables HP to ship replacement parts directly to you (the end user) so that you can replace them. Using this
program, you can replace parts at your own convenience.
Convenient and easy to use
●
Your support representative will diagnose and assess whether a replacement part is required to address a
defective hardware component.
For more information about Customer Self Repair, see
go/selfrepair/
.
Service information
The printer can produce on request a list of many aspects of its current status, some of which may be useful to a
service engineer trying to
fix
a problem. There are two
different
ways to request this list:
●
In the Embedded Web Server (see
Embedded Web Server
on page
13
), click the
Support
tab and then
Service support
>
Printer information
. You are recommended to request the whole list (click
All pages
).
●
From any computer with Internet access, enter the URL of your printer into a Web browser, followed
by
/hp/device/webAccess/allServicePlot.htm
. For instance, if the URL of your printer is
If you need to send the list by email, you can save the page as a
file
from your Web browser, and later send the
file.
Alternatively, from Internet Explorer you can send the page directly: click
File
>
Send
>
Page by email
.
168
Chapter 12
When you need help
ENWW