HP PageWide XL 5000 User Guide - Page 93

Communication failures between computer and printer, Print an IO

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In this situation, try the following: 1. Check the cable connections at both ends. 2. Consider replacing the cables by known good ones. 3. Consider switching to another network connector in the network switch, hub, or device to which the printer is connected. 4. Manually configure the link setting to match the port configuration of the network hub or switch. For manual configuration methods, see Link configuration methods on page 85. Turn the printer off, then on again, to re-initialize the setting. 5. Print an IO Configuration page and check link settings. Item Port Config Auto Negotiation Description If the printer is properly linked, this item has one of the following values: ● 10BASE-T HALF: 10 Mbps, half-duplex ● 10BASE-T FULL: 10 Mbps, full-duplex ● 100TX-HALF: 100 Mbps, half-duplex ● 100TX-FULL: 100 Mbps, full-duplex ● 1000TX FULL If the printer is not properly linked, one of the following messages will appear: ● UNKNOWN: The printer is in an initialization state. ● DISCONNECTED: A network connection has not been detected. Check network cables. Reconfigure the link settings, or restart the printer. Indicates whether auto-negotiation for link configuration is on or off. ● ON (default): The printer will attempt to automatically configure itself onto the network at the proper speed and communication mode. ● OFF: You must manually configure the link speed and communication mode using the front panel. Your settings must match those of the network for proper operation. 6. In case of doubt or misconfiguration of link settings, reset the network parameters to their factory settings. See Reset network parameters on page 86. Communication failures between computer and printer Some symptoms are: ● The front-panel display does not show the Received jobs message when you have sent jobs to the printer. ● Your computer displays an error message when you are trying to print. ● Your computer or printer hangs (stays idle), while communication is taking place. ● Print jobs get stuck in your computer's print spooler. ● Your printed output shows random or inexplicable errors (misplaced lines, partial graphics, and so on). ENWW Troubleshooting 87

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In this situation, try the following:
1.
Check the cable connections at both ends.
2.
Consider replacing the cables by known good ones.
3.
Consider switching to another network connector in the network switch, hub, or device to which the printer
is connected.
4.
Manually
configure
the link setting to match the port
configuration
of the network hub or switch. For
manual
configuration
methods, see
Link
configuration
methods
on page
85
. Turn the printer
off,
then on
again, to re-initialize the setting.
5.
Print an IO
Configuration
page and check link settings.
Item
Description
Port
Config
If the printer is properly linked, this item has one of the following values:
●
10BASE-T HALF
: 10 Mbps, half-duplex
●
10BASE-T FULL
: 10 Mbps, full-duplex
●
100TX-HALF
: 100 Mbps, half-duplex
●
100TX-FULL
: 100 Mbps, full-duplex
●
1000TX FULL
If the printer is not properly linked, one of the following messages will appear:
●
UNKNOWN
: The printer is in an initialization state.
●
DISCONNECTED
: A network connection has not been detected. Check network cables.
Reconfigure
the
link settings, or restart the printer.
Auto Negotiation
Indicates whether auto-negotiation for link
configuration
is on or
off.
●
ON
(default): The printer will attempt to automatically
configure
itself onto the network at the proper
speed and communication mode.
●
OFF
: You must manually
configure
the link speed and communication mode using the front panel. Your
settings must match those of the network for proper operation.
6.
In case of doubt or
misconfiguration
of link settings, reset the network parameters to their factory settings.
See
Reset network parameters
on page
86
.
Communication failures between computer and printer
Some symptoms are:
●
The front-panel display does not show the
Received jobs
message when you have sent jobs to the printer.
●
Your computer displays an error message when you are trying to print.
●
Your computer or printer hangs (stays idle), while communication is taking place.
●
Print jobs get stuck in your computer’s print spooler.
●
Your printed output shows random or inexplicable errors (misplaced lines, partial graphics, and so on).
ENWW
Troubleshooting
87