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HP PageWide XL 5000 User Guide - Page 67

Paper jam in the high-capacity stacker, Press the output button to raise the output module.

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5. Remove the paper. CAUTION: Take care to avoid injury. 6. Close the cover. 7. Wait until the printer is ready for paper. 8. The printer resumes the job and automatically reprints any lost pages. However, you should check that all pages of the job have been printed. Paper jam in the high-capacity stacker 1. Press the output button to raise the output module. 2. Remove the high-capacity stacker. You can pull the stacker by the beam at the rear of the tray. 3. Cut the paper between the printer and the high-capacity stacker, if necessary. ENWW Paper jam 61

Section	Page
Introduction	7
Welcome to your printer	8
Safety precautions	8
General safety guidelines	8
Electrical shock hazard	9
Heat hazard	9
Fire hazard	10
Mechanical hazard	10
Light radiation hazard	10
Heavy paper hazard	11
Ink handling	11
Warnings and cautions	11
Warning labels	11
Main components	13
Front view	13
Rear view	13
Front panel	14
Printer alerts	15
Dim mode	17
Sleep mode	17
Change the language of the front-panel display	17
Change system options	17
HP Utility	18
Embedded Web Server	19
Turn the printer on and off	20
Internal prints	20
Preparing your printer	21
Connect the printer to your network	21
Modify network configuration	22
Connect a computer to the printer by network (Windows)	22
Uninstall the printer software (Windows)	23
Connect a computer to the printer by network (Mac OS X)	23
Uninstall the printer software (Mac OS X)	24
Configure your connectivity	24
Verify printer connection to HP	24
Configure the Customer Involvement Program and other printer services	25
Configure email printing through HP Connected	25
Configure firmware updates	25
Configure a scan-to-network or scan-to-FTP folder (MFP only)	26
Example: Create a scan-to-network folder under Windows	28
Example: Create a scan-to-network folder under Mac OS	30
Configure the email server	31
Configure the email address book (MFP only)	32
Email lookup	32
Information needed before starting	32
Address book setup	32
Turn usage information on and off	34
Turn email notifications on and off	34
Control access to the printer	34
Front-panel security settings	34
Embedded Web Server security settings	35
Embedded Web Server access control	36
Sign-in methods	36
Device user accounts	37
Sign-in and permissions policies	37
Require account ID	38
Drivers	39
Specific Windows drivers	39
Universal Windows driver	39
Universal Windows driver configuration tool	39
Mac OS drivers	40
Set Windows driver preferences	40
Accessibility	40
Front panel	40
Embedded Web Server	40
Other sources of information	41
Paper handling	42
General information and tips	43
Supported paper types	44
Supported HP papers	44
Other supported paper types	45
Paper status	45
Load paper	46
Unload paper	50
Paper options	50
Store paper	50
Cannot load paper	51
Protect a paper type	51
Paper jam	52
Paper jam in a drawer	52
Paper jam in the paper access front cover	55
Paper jam in the paper output	56
Paper jam in the top stacker	58
Paper jam in the folder input (HP F60, HP F70, and HP PageWide XL folders)	60
Paper jam in the folder input (HP F40 Folder only)	61
Paper jam in the no-fold tray (HP F60, HP F70, and HP PageWide XL folders)	62
Paper jam on the fan-folding path (HP F60, HP F70, and HP PageWide XL folders)	63
Paper jam on the fan-folding path (HP F40 folder only)	63
Paper jam between the fan fold and cross-folding path	64
Paper jam on the cross-folding path (HP F60, HP F70, and HP PageWide XL folders)	65
Paper jam on the cross-folding path (HP F40 folder only)	65
Paper jam in the high-capacity stacker	67
Paper jam in the scanner (MFP only)	69
Ink system	70
Ink cartridges	71
Ink cartridge part numbers	71
Replace ink cartridges on the fly	72
Replace ink cartridges from the front panel	72
Ink cartridge maintenance	74
Ink cartridge troubleshooting	74
Print bar	74
Printhead part number	76
Replace printheads	76
Printhead maintenance	79
Printhead troubleshooting	80
Cleaning container	80
Cleaning container part number	81
Replace the cleaning container	81
Cleaning container troubleshooting	82
Maintenance cartridge	82
Maintenance cartridge part number	82
Replace the maintenance cartridge	82
Maintenance cartridge troubleshooting	84
Safe mode	85
Networking	86
Introduction	87
Control network protocols	87
Enable or disable network protocols	87
Front-panel menu items	87
Link configuration methods	91
Troubleshooting	91
IO Configuration page	92
Reset network parameters	92
Link troubleshooting	92
Communication failures between computer and printer	93
Cannot access the Embedded Web Server	94
Cannot access the printer from the HP Utility	94
Print jobs take too much time to be received by the printer	94
Sending a job to print	96
Print from the driver	97
Check and change main driver settings	97
Job storage and PIN printing	99
Print from a USB flash drive	100
Print by email (HP ePrint)	101
Select print quality	102
Queue management	103
Job queue introduction	104
Job queue actions	105
Pause the job queue	105
Reprint	105
Print next	105
Print now	106
See job details	106
Roll policies	106
Solve paper mismatch	107
Solve output mismatch	107
Job queue options	108
Default printing preferences	108
Job deletion	108
Job queue in the Embedded Web Server	109
Scanning and copying (MFP only)	110
Quicksets	111
Factory quicksets	111
User quicksets	111
Scanning	111
Copying	116
Scanner preferences	121
Scanner troubleshooting	121
Random vertical lines	121
Wrinkles or folds	122
Line discontinuities	123
Small color differences between adjacent CIS modules	124
Variable line thickness or missing lines	125
Inaccurately reproduced colors	125
Color fringing	126
Vibration	126
Incorrect paper advance, skew during scanning, or horizontal wrinkles	127
Vertical black band 20 cm wide	128
Scanner damages some originals	128
Object replication (ghosting)	129
Clipping or incorrect scale factor when down-scaling in copies and prints	129
Incorrect edge detection, mostly when scanning tracing paper	130
Copied or scanned image is very skewed	130
Cannot access the network folder or HP SmartStream (if installed as an accessory)	130
Scanning to file is slow	131
Copying blueprints with low contrast and dirty blue areas	131
To improve thin lines with low contrast at low resolution	131
Scanner diagnostic plot	132
Prepare the printer and the paper to print the diagnostic sheet	132
Visual check for errors while printing the diagnostic sheet	132
Scan or copy the diagnostic plot	133
Monitor calibration	133
Save the diagnostic plot for future use	134
Collection and finishing	135
Top stacker	136
High-capacity stacker	137
HP folders	138
HP F60, HP F70, and HP PageWide Folders	138
HP F40 Folder	139
Submitting a job to the folder	139
Folder status	142
Folder status LED	143
Folding styles	143
Tab applicator (HP F60, HP F70, and HP PageWide XL folders only)	147
Block title	147
Offline folding (HP F60, HP F70, and HP PageWide XL folders only)	147
Troubleshooting	148
How to improve productivity	148
Basket	148
Print quality	150
General printing advice	151
Optimize print quality app	151
Print diagnostic plot	152
Check and recover print bar	152
Calibrate print bar	153
Advanced options	153
Enhanced printhead recovery	154
Page length accuracy	154
Manual printhead alignment	155
Maintenance	156
Check printer status	157
Clean the exterior of the printer	157
Move or store the printer	157
Move or store the high-capacity stacker	158
Move or store the folder	158
Clean the scanner’s glass plate (MFP only)	158
Replace the scanner’s glass plate (MFP only)	161
Calibrate the scanner (MFP only)	163
Replace the folder’s tab reel	164
Update the firmware	168
Automatic firmware updates	169
Manual firmware updates	169
Secure File Erase	170
Disk Wipe	170
Accessories	171
How to order	171
List of accessories	171
Non-HP accessories	172
Install	172
Configure	172
When you need help	173
Request support	174
Customer Self-Repair	174
Service information	174
Retrieving printer usage information	175
Get printer usage and accounting information	176
Get usage information	176
Get detailed job accounting information	178
Printer specifications	180
Functional specifications	181
Physical specifications	182
Memory specifications	182
Power specifications	182
Environmental specifications	183
Acoustic specifications	183
Speed specifications (Lines/Fast mode)	183
Front-panel error messages	184
Glossary	185