Motorola Moto X 1st Generation User Guide - Page 109

Contact Sprint for Assistance, Wrong PIN, PIN Blocked. Call Your, Provider, Insert SIM, Check SIM Card

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Wrong PIN PIN Blocked. Call Your Provider Insert SIM Check SIM Card numeric code, turn your phone off, and contact Sprint Customer Service. You have entered an incorrect SIM PIN number. You have only three attempts to enter your PIN. After a third unsuccessful attempt, your phone will be locked and you will have to call Sprint Customer Service to have it unlocked. Sprint sets the default to PIN off; if you elect to enable the PIN then you will need to contact Sprint for the default PIN and PUK. An incorrect SIM PIN was entered three consecutive times. You will be unable to send or receive calls on your phone. Contact Sprint Customer Service to obtain the PIN Unblocked Key (PUK) code. Sprint sets the default to PIN off; if you elect to enable the PIN then you will need to contact Sprint for the default PIN and PUK. Your SIM Card is not being detected. Please check to ensure that you have inserted the SIM Card. Please check your SIM card to make sure it is properly inserted. Contact Sprint for Assistance If you experience any issues with voice or data services while outside of the United States, Sprint offers customer support 24 hours a day. In the event that you do experience an issue, try the following actions: n First try powering your phone off and then back on; this will force your phone to reregister with the network. n Try manually selecting another network. If neither of these actions resolves your issue, you will need to contact customer service (see below). When calling to report an issue, the following information will be beneficial in trying to resolve your issue as quickly as possible: n Your wireless phone number. n The city and country you are traveling in. n Any error message that displays on your phone or that you heard when trying to place a call. n If the issue is with data, were you able to place voice calls? n If the issue is with voice service, were you able to access data? Please call the numbers below if you need assistance: While in the United States: Call 1-888-226-7212. Sprint Worldwide Wireless Service 100

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Sprint Worldwide Wireless Service
100
numeric code, turn your phone off, and contact Sprint Customer
Service.
Wrong PIN
You have entered an incorrect SIM PIN number. You have only
three attempts to enter your PIN. After a third unsuccessful
attempt, your phone will be locked and you will have to call Sprint
Customer Service to have it unlocked. Sprint sets the default to
PIN off; if you elect to enable the PIN then you will need to contact
Sprint for the default PIN and PUK.
PIN Blocked. Call Your
Provider
An incorrect SIM PIN was entered three consecutive times. You
will be unable to send or receive calls on your phone. Contact
Sprint Customer Service to obtain the PIN Unblocked Key (PUK)
code. Sprint sets the default to PIN off; if you elect to enable the
PIN then you will need to contact Sprint for the default PIN and
PUK.
Insert SIM
Your SIM Card is not being detected. Please check to ensure that
you have inserted the SIM Card.
Check SIM Card
Please check your SIM card to make sure it is properly inserted.
Contact Sprint for Assistance
If you experience any issues with voice or data services while outside of the United States, Sprint
offers customer support 24 hours a day. In the event that you do experience an issue, try the
following actions:
n
First try powering your phone off and then back on; this will force your phone to reregister with
the network.
n
Try manually selecting another network.
If neither of these actions resolves your issue, you will need to contact customer service (see below).
When calling to report an issue, the following information will be beneficial in trying to resolve your
issue as quickly as possible:
n
Your wireless phone number.
n
The city and country you are traveling in.
n
Any error message that displays on your phone or that you heard when trying to place a call.
n
If the issue is with data, were you able to place voice calls?
n
If the issue is with voice service, were you able to access data?
Please call the numbers below if you need assistance:
While in the United States: Call
1-888-226-7212
.