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Samsung SM-J327P User Guide - Page 268

Getting Help

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Getting Help The following set of topics will cover troubleshooting tips, phone specifications, and how to contact Virgin Mobile and manage your wireless service. 258

Section	Page
Samsung Galaxy J3 Emerge User Guide	1
Table of Contents	2
Introduction	12
About the User Guide	12
Get Support from My Account	13
Set Up Your Phone	14
Parts and Functions	14
Battery Use	16
Insert the Battery	16
Remove the Battery	18
Charge the Battery	19
Turn Your Phone On and Off	20
Use the Touchscreen	21
Activation and Service	24
Complete the Setup Screens	25
Basic Operations	27
Basics	27
Home Screen and Applications (Apps) List	27
Phone Settings Menu	28
Portrait and Landscape Screen Orientation	28
Capture Screenshots	29
Applications	29
Launch Applications	29
Apps List	30
Phone Number	33
Airplane Mode	33
Enter Text	33
Samsung Keyboard	34
Google Voice Typing	35
Tips for Editing Text	36
Google Account	36
Create a Google Account	36
Sign In to Your Google Account	38
Factory Reset Protection	38
Google Play Store	39
Find and Install an App	39
Request a Refund for a Paid App	40
Update an App	41
Uninstall an App	43
Get Help with Google Play	43
Lock and Unlock Your Screen	44
Update Your Phone	45
Update Your Phone Software	45
Your Phone's Home Screen	48
Home Screen Basics	48
Home Screen Layout	48
Extended Home Screens	49
Status Bar and Notification Panel	50
Status Bar	50
Notification Panel	52
Customize the Home Screen	56
Change the Wallpaper	56
Add Shortcuts to the Home Screen	57
Add Widgets to the Home Screen	57
Add Folders to the Home Screen	58
Phone Calls and Voicemail	60
Place and Answer Calls	60
Call Using the Phone Dialer	60
Call Emergency Numbers	61
Answer Phone Calls	62
In-Call Screen Layout and Operations	65
Place a Call from Contacts	66
Call from Call Log	67
Voicemail	68
Voicemail Setup	68
Visual Voicemail	69
Review Visual Voicemail	70
Visual Voicemail Options	71
Configure Visual Voicemail Settings	73
Optional Calling Services	75
Caller ID Blocking	75
Call Waiting	76
Conference Calling	77
Call Forwarding	78
Call Settings	79
Contacts	82
Add a Contact	82
View Contacts	85
Contacts Screen Layout	86
Edit a Contact	87
Delete a Contact	88
Favorites	89
Groups	90
Share a Contact	92
Profile Sharing	94
Import Contacts	95
Back Up Contacts	96
Contacts Settings	97
Messaging	98
Text and Multimedia Messaging	98
Send a Text Message	98
Send a Multimedia Message (MMS)	99
Save and Resume a Draft Message	101
New Messages Notification	102
Manage Message Conversations	102
Messages Settings	104
Gmail	106
Create and Send a Gmail Message	106
Open Gmail Messages	107
Use Gmail Labels	108
Archive Gmail Threads	109
Mute Gmail Threads	109
Delete Gmail Threads	110
Search Gmail Messages	110
Report Spam Gmail Messages	110
Add Another Google (Gmail) Account	110
Switching Between Gmail Accounts	111
Gmail Settings	112
Email	113
Set Up an Email Account	113
Add an Email Account	113
Add an Exchange ActiveSync Account	115
Create and Send an Email Message	116
Open Email Messages	117
Delete an Email Account	118
Manage Your Email Inbox	118
Exchange ActiveSync Email Features	119
Email Settings	121
Internet and Social Networking	124
Browser	124
Use the Browser	124
Add a Bookmark	125
View Browser History	126
Open New Browser Tabs	127
Browser Settings	128
Chrome Browser	129
Google Messenger	129
Facebook	130
Instagram	130
Messenger	130
Connectivity	131
Transfer Files between Your Phone and a Computer	131
Wi-Fi	133
Turn Wi-Fi On and Connect to a Wireless Network	133
Wi-Fi Settings	134
Disconnect Wi-Fi	134
Wi-Fi Direct	135
Bluetooth	135
Bluetooth Information	136
Enable the Bluetooth Feature	136
Pair Bluetooth Devices	137
Connect to a Paired Bluetooth Device	138
Send Information Using Bluetooth	139
Receive Information Using Bluetooth	140
Hotspot	141
Tethering	142
Camera and Video	144
Camera Overview	144
Take Pictures and Record Videos	145
Take a Picture	145
Record Videos	146
Shooting Mode	147
View Pictures and Videos Using Gallery	147
Edit Pictures	149
Rotate a Picture	149
Edit Tools	150
Share Pictures and Videos	151
Send Pictures or Videos by Email or Gmail	151
Camera Settings	152
Switch Cameras	152
Set Camera Functions	152
Productivity	154
Calculator	154
Calendar	154
Add an Event to the Calendar	155
View Calendar Events	156
Sync Calendars	157
Synchronize an Exchange ActiveSync Calendar	157
Calendar Settings	158
Caller ID	158
Clock	159
Set Alarms	159
Additional Clock Features	160
Drive	161
Gadget Guardian	161
Google Duo	161
Google Maps	161
Google Search	163
My Files	163
Photos	164
Samsung Notes	165
Entertainment and Activities	167
Amazon	167
Amazon Kindle	167
Amazon Music	167
Amazon Photos	167
Amazon Video	167
DraftKings	167
Galaxy Apps	168
Gallery	168
Google Play Music App	169
Play Music with Google Play	169
Google Play Music Screen Layout	171
Create Playlists in Google Play Music	172
NextRadio	173
Playphone	173
Samsung+	173
Virgin Fun & Games	173
Texture	174
YouTube	174
Connections Settings	177
Basic Settings	177
Wi-Fi Settings Menu	179
Bluetooth Settings	182
Data Usage Settings	184
Airplane Mode	185
Mobile Networks Settings	186
Location Settings	187
More Connection Settings	190
Nearby Device Scanning	191
Printing	191
Virtual Private Networks (VPN)	193
Hotspot and Tethering Settings	197
Hotspot Settings	197
Tethering Settings	198
Device Settings	200
Sounds and Vibration Settings	200
Sound Mode	202
Vibrate While Ringing	203
Volume	203
Ringtones and Sounds	205
Vibration Pattern	206
Notification Sounds	207
Do Not Disturb	207
System Sounds	210
Key-tap Feedback	211
Sound Quality and Effects	212
Notifications Settings	213
Display Settings	213
Brightness	215
Font Size and Style	216
Easy Mode	217
Icon Frames	218
Status Bar	219
Screen Timeout	220
Screen Saver	221
Advanced Features Settings	222
One-Handed Operation	222
Other Advanced Features Settings	223
Applications Settings	224
Applications Overview	224
Default Applications	227
App Permission Settings	228
Personal Settings	229
Wallpapers and Themes Settings	229
Wallpaper	229
Themes	230
Icons	231
Lock Screen and Security Settings	232
Screen Lock	233
Unknown Sources	236
Secure Folder	236
Secure Startup	236
Encrypt SD Card	236
Other Security Settings	236
Accounts Settings	238
Accounts	239
Backup	240
Google Settings	243
Accessibility Settings	243
Vision Accessibility Settings	244
Hearing Accessibility Settings	245
Dexterity and Interaction Settings	246
Configure Other Accessibility Settings	247
System Settings	248
General Management Settings	248
Language and Input Settings	248
Date and Time Settings	250
Reset	251
Factory Data Reset	253
Device Maintenance Settings	255
Optimize Now	255
Battery Settings	256
Storage Settings	257
microSD Card Settings	259
RAM	264
System Update	265
About Device	266
For Assistance	269
Troubleshooting	269
Virgin Mobile Account Information and Help	270
Manage Your Account	270
Top-Up Your Account	271
Legal Information	271
Opt-Out Information	271
Health & Safety and Warranty	271
Copyright Information	272
Intellectual Property	272
Open Source Software	272
Disclaimer of Warranties; Exclusion of Liability	272
Samsung Electronics America, Inc.	273
Do you have questions about your Samsung Mobile Device?	274

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258

Getting Help

The following set of topics will cover troubleshooting tips, phone specifications, and how to contact Virgin

Mobile and manage your wireless service.