Samsung SM-J327P User Guide - Page 270

Solution 5: Is a disabled access point set? To reset to initial settings:  From home, tap Apps > Settings > Connections Point Names > More options > Reset to default. > Mobile networks > Access Problem: Battery level goes down quickly. Solution: Are you where signal is weak or have been out of service area for a long period? Calling where signal is weak or being out of service area uses a lot of Battery. Problem: Cannot install applications. Solution: Applications cannot be installed with only a little free space on the phone or SD card. To check free space, see Storage Settings. Applications not supported by your phone cannot be installed. Problem: Cannot unlock screen. Solution: Power the phone on again. If you are unable to turn the phone off, remove and replace the Battery, and then power the phone on again. Data that was being edited is erased after the phone is powered on again. Virgin Mobile Account Information and Help Find out about managing your account online and on your phone, buying additional minutes for your plan, and getting help. For more information about your Virgin Mobile account, as well as other Virgin Mobile services, visit us at: virginmobileusa.com. Manage Your Account Access information about your account. You can: ● Check your minutes. ● Add money (Top-Up). ● Changes plans. ● And more! From Your Phone Access your account from the special My Account app. ■ From home, tap Apps > My Account . From Your Computer ■ Log in with your phone number and account PIN at virginmobileusa.com. For Assistance 260