Symantec 10744983 Administration Guide - Page 131

5 Chapter Working with Spam Quarantine This chapter includes the following topics: ■ About Spam Quarantine ■ Delivering messages to Spam Quarantine ■ Working with messages in Spam Quarantine for administrators ■ Configuring Spam Quarantine About Spam Quarantine Spam Quarantine stores spam messages and provides Web-based end-user access to spam. Use of Spam Quarantine is optional. Quarantined messages and associated databases are stored on the Control Center. You can route spam, suspected spam, or both to Spam Quarantine so that administrators and users at your site can check for false positives, meaning messages that have been marked as spam that are legitimate. Cases in which you might use Spam Quarantine include: ■ Your company policy requires it ■ After initial installation of Symantec Mail Security ■ After lowering the Suspected Spam Threshold in Settings > Spam ■ When creating or changing a spam policy If the amount of false positive messages is acceptable, you can later change your spam policy to delete spam, suspected spam, or both rather than quarantine it. If