Symantec 10744983 Administration Guide - Page 3
Technical Support, Contacting Technical Support - account
UPC - 037648279321
View all Symantec 10744983 manuals
Add to My Manuals
Save this manual to your list of manuals |
Page 3 highlights
Technical Support Symantec Technical Support maintains support centers globally. Technical Support's primary role is to respond to specific queries about product feature and function, installation, and configuration. The Technical Support group also authors content for our online Knowledge Base. The Technical Support group works collaboratively with the other functional areas within Symantec to answer your questions in a timely fashion. For example, the Technical Support group works with Product Engineering and Symantec Security Response to provide alerting services and virus definition updates. Symantec's maintenance offerings include the following: ■ A range of support options that give you the flexibility to select the right amount of service for any size organization ■ A telephone and web-based support that provides rapid response and up-to-the-minute information ■ Upgrade insurance that delivers automatic software upgrade protection ■ Global support that is available 24 hours a day, 7 days a week worldwide. Support is provided in a variety of languages for those customers that are enrolled in the Platinum Support program ■ Advanced features, including Technical Account Management For information about Symantec's Maintenance Programs, you can visit our Web site at the following URL: www.symantec.com/techsupp/ent/enterprise.html Select your country or language under Global Support. The specific features that are available may vary based on the level of maintenance that was purchased and the specific product that you are using. Contacting Technical Support Customers with a current maintenance agreement may access Technical Support information at the following URL: www.symantec.com/techsupp/ent/enterprise.html Select your region or language under Global Support. Before contacting Technical Support, make sure you have satisfied the system requirements that are listed in your product documentation. Also, you should be at the computer on which the problem occurred, in case it is necessary to recreate the problem.