Symantec 10744983 Administration Guide - Page 153
Error in log file due to running out of disk space, Users receive notification messages
UPC - 037648279321
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Working with Spam Quarantine 153 Configuring Spam Quarantine 4 Specify additional filters as needed. 5 Click Display Filtered. Error in log file due to running out of disk space If you check log file as described in Checking the Control Center error log and see lines similar to those listed below, make sure that you haven't run out of disk space where Spam Quarantine is installed. 9 Jan 2004 00:00:22 (ERROR:5396:6396):[2032] Error connecting to 192.168.1.4:41025: Unknown Error; Out of range. 9 Jan 2004 00:00:22 (ERROR:5396:6396):[4042] smtp_direct: failed to connect to SMTP server. If that isn't the problem, follow the steps below. To correct this problem 1 Delete the following directory: .../Tomcat/jakarta-tomcat-version/work 2 Reboot the computer where Spam Quarantine is installed. Users receive notification messages, but can't access messages If some users at your company can successfully log into Spam Quarantine and read their spam messages but others get a message saying that there are no messages to display after logging in to Spam Quarantine, there may be a problem with the Active Directory (LDAP) configuration. If the users who can't access their messages are in a different Active Directory domain from the users who can access their messages, configure LDAP in the Control Center to use a Global Catalog, port 3268, and verify that the nCName attribute is replicated to the Global Catalog as described below. Configure access to a global catalog To configure access to an Active Directory Global Catalog, specify the port for the Global Catalog, usually 3268, in your LDAP server settings page in the Control Center. In addition, on the Active Directory server, verify that the nCName attribute is replicated to the Global Catalog. To replicate the nCName attribute to the Global Catalog using the Active Directory Schema snap-in 1 Click Start > Run, type regsvr32 schmmgmt.dll and click OK. 2 Click Start > Run, type mmc and click OK.