Symantec 10744983 Administration Guide - Page 192
By default, data are saved for one week, Processed message count recorded per message
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192 Working with Reports Troubleshooting report generation recorded in Greenwich Mean Time (GMT). A single Control Center that is connected to all the Scanners generates reports that represent the connected hosts. The combined numbers from all Scanners in the reports are presented in the local time zone of the Control Center. Symantec Mail Security stores statistics on each computer configured as a Scanner. The date and hour for each set of these statistics are recorded in Greenwich Mean Time (GMT). A single Control Center that is connected to all the Scanners generates reports that represent all the connected hosts. The combined numbers from all Scanners in the reports are presented in the local time zone of the Control Center. Although reports themselves do not list times-they only list dates-you should be aware of the implications of the GMT/local time conversion. The division of the reporting data into groups of days, weeks, or months are determined from the location of the Control Center. For example, during the summertime, California is 7 hours behind GMT. Assume that a Scanner receives and marks a message as spam at 5:30pm local time on April 23, Friday (12:30am, April 24, Saturday GMT). When generating the report, Symantec Mail Security determines what day the email belongs to based on where the report is generated. If the Control Center is in Greenwich, the resulting report counts it in GMT (the local time zone) so it increases the spam count for April 24. If the Control Center is in San Francisco, California, the report counts it in Pacific Daylight Time (the local time zone) and accordingly increases the spam count for April 23. See the following URL to translate GMT into your local time: http://www.timeanddate.com/worldclock/converter.html By default, data are saved for one week By default, statistics are retained for seven days. If Symantec Mail Security already has seven days of data, the oldest hour of statistics will be deleted as each new hour of statistics is stored. See "Setting the retention period for report data" on page 188. Processed message count recorded per message, not per recipient For reports that list the number of processed messages, the number of processed messages is counted per message, not per recipient. For example, if a single message lists 12 recipients, that message will be delivered to all 12. The processed count increases by 1, not 12. If a policy for any of the recipients determines that this message is spam, it will also increase the spam count by 1 for that day. The spam count will be 1 no matter how many of the recipients have policies that determine the message is spam. If you run a Spam: Specific Recipients report in