Symantec 10744983 Administration Guide - Page 4

When you contact Technical Support, please have the following information available: ■ Product release level ■ Hardware information ■ Available memory, disk space, and NIC information ■ Operating system ■ Version and patch level ■ Network topology ■ Router, gateway, and IP address information ■ Problem description: ■ Error messages and log files ■ Troubleshooting that was performed before contacting Symantec ■ Recent software configuration changes and network changes Licensing and registration If your Symantec product requires registration or a license key, access our technical support Web page at the following URL: www.symantec.com/techsupp/ent/enterprise.html Select your region or language under Global Support, and then select the Licensing and Registration page. Customer service Customer service information is available at the following URL: www.symantec.com/techsupp/ent/enterprise.html Select your country or language under Global Support. Customer Service is available to assist with the following types of issues: ■ Questions regarding product licensing or serialization ■ Product registration updates such as address or name changes ■ General product information (features, language availability, local dealers) ■ Latest information about product updates and upgrades ■ Information about upgrade insurance and maintenance contracts ■ Information about the Symantec Value License Program