Symantec 10744983 Administration Guide - Page 137

Working with Spam Quarantine 137 Working with messages in Spam Quarantine for administrators To return to the message list ◆ To return to the message list, click Back To Messages. To display full headers ◆ To display all headers available to Spam Quarantine, click Display Full Headers. The full headers may provide clues about the origin of a message, but keep in mind that spammers usually forge some of the message headers. To display brief headers ◆ To display only the From:, To:, Subject:, and Date: headers, click Display Brief Headers. Differences between the administrator and user message pages The pages displayed for administrators and other users on your network have the following differences: ■ Users can only view and delete their own quarantined messages. Quarantine administrators can view and delete messages for all users. ■ Users only have access to Spam Quarantine, not the rest of the Control Center. Searching messages Type in one or more boxes or choose a time range to display matching messages in the administrator Spam Quarantine. The search results are displayed in a page similar to the message list page. The user search page is very similar. See "Differences between the administrator and user search pages" on page 140. If you search for multiple characteristics, only messages that match the combination of characteristics are listed in the search results. For example, if you typed "LPQTech" in the From box and "Inkjet" in the Subject box, only messages containing "LPQTech" in the From: header and "Inkjet" in the Subject: header would be listed in the search results. The search results sometimes may not return the results you expect. See "Search details" on page 139.