Symantec 10744983 Administration Guide - Page 152
Users don't see distribution list messages in their Spam
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152 Working with Spam Quarantine Configuring Spam Quarantine (Unknown Source) at com.brightmail.dl.jdbc.impl.DatabaseSQLTransaction.create (Unknown Source) at com.brightmail.bl.bo.impl.SpamManager.create(Unknown Source) at com.brightmail.service.smtp.impl.SmtpConsumer.run(Unknown Source) Error in log file "cannot release mail" from Spam Quarantine This error can occur if the IP address of the Control Center is not specified for inbound and outbound mail settings on the Settings > Hosts Add or Edit page, SMTP tab. See "SMTP Scanner settings" on page 27. Users don't see distribution list messages in their Spam Quarantine A Scanner does not deliver a spam message sent to a distribution list in the intended recipients' Quarantine mailboxes. Instead, the message is delivered to a special Spam Quarantine mailbox for that distribution list. See "Notification for distribution lists/aliases" on page 144. Undeliverable quarantined messages go to Spam Quarantine postmaster If Spam Quarantine can't determine the proper recipient for a message received by Symantec Mail Security, it delivers the message to a postmaster mailbox accessible from Spam Quarantine. Alternatively you can specify Delete message sent to unresolved email addresses in Settings > Quarantine. Your network may also have a postmaster mailbox you access using a mail client that is separate from the Spam Quarantine postmaster mailbox. Spam messages may also be delivered to the Spam Quarantine postmaster mailbox if there is a problem with the LDAP configuration. Note: No notification messages are sent to the postmaster mailbox. To display messages sent to the postmaster mailbox 1 Log into the Control Center as an administrator with full privileges or Manage Quarantine rights. 2 Click Quarantine. 3 In the To box, type postmaster.