Symantec 10744983 Administration Guide - Page 143
Configuring the user and distribution list notification digests, Settings > Quarantine
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Working with Spam Quarantine 143 Configuring Spam Quarantine Note: If you quarantine messages flagged by content compliance filters, copy a local administrator who can review the misidentified messages and make appropriate changes to the content compliance filters. Unless you quarantine spam only, you should not check the Symantec Security Response box. Symantec Security Response will take no action on submissions of content compliance policy violations. To configure recipients for misidentified message submissions 1 In the Control Center, click Settings > Quarantine. 2 If needed, click on the Spam tab. 3 To report misidentified messages to Symantec, under Misidentified Messages, click Symantec Security Response. This is selected by default. Symantec Security Response analyzes message submissions to determine if filters need to be changed. However, Symantec Security Response does not send confirmation of the misidentified message submission to the administrator or the user submitting the message. 4 To send copies of misidentified messages to a local administrator, under Misidentified Messages, click Administrator and type the appropriate email address. These messages should be sent to someone who will monitor misidentified messages at your organization to determine the effectiveness of Symantec Mail Security. Type the full email address including the domain name, such as [email protected]. The administrator email address must not be an alias, or a copy of the misidentified message won't be delivered to the administrator email address. 5 Click Save. Configuring the user and distribution list notification digests By default, a notification process runs at 4 a.m. every day and determines if users have new spam messages in Spam Quarantine since the last time the notification process ran. If so, it sends a message to users who have new spam to remind them to check their spam messages in Spam Quarantine. You can also choose to send notification digests to users on distribution lists. The sections below describe how to change the notification digest frequency and format.