Home » HP Manuals » Multifunction Devices » HP Photosmart 2570 » Manual Viewer

HP Photosmart 2570 User Guide - Page 109

Solution, Contact HP, HP Image, Zone Help, HP Image Zone Help - scanner not working

Add to My Manuals
Save this manual to your list of manuals

Page 109 highlights

Troubleshooting Chapter 13 Solution Contact HP Support. Go to www.hp.com/support. If prompted, choose your country/region, and then click Contact HP for information on calling for technical support. The HP All-in-One does not print Solution If your HP All-in-One and computer are USB-connected and are not communicating with each other, try the following: ● Look at the color graphics display on the HP All-in-One. If the color graphics display is blank and the On button is not lit, the HP All-in-One is turned off. Make sure the power cord is firmly connected to the HP All-in-One and plugged into a power outlet. Press the On button to turn on the HP All-in-One. ● Check the USB cable. If you are using an older cable, it might not be working properly. Try connecting it to another product to see if the USB cable works. If you experience problems, the USB cable might need to be replaced. Also verify that the cable does not exceed 3 meters (9.8 feet) in length. ● Make sure your computer is USB ready. Some operating systems, such as Windows 95 and Windows NT, do not support USB connections. Check the documentation that came with your operating system for more information. ● Check the connection from your HP All-in-One to your computer. Verify that the USB cable is securely plugged into the USB port on the back of your HP All-in-One. Make sure the other end of the USB cable is plugged into a USB port on your computer. After the cable is connected properly, turn your HP All-in-One off and then on again. ● If you are connecting the HP All-in-One through a USB hub, make sure the hub is turned on. If the hub is on, try connecting directly to your computer. ● Make sure the USB port speed setting on your HP All-in-One is compatible with the USB port speed of your computer. You might need to change the rear USB port speed from High Speed (USB 2.0) to Full Speed (USB 1.1). For more information, see Connect using a USB cable. ● Try printing from a different application or a different file to determine whether or not it is the file causing the printing issue. ● Check other printers or scanners. You might need to disconnect older products from your computer. ● If your HP All-in-One is network connected, see the onscreen HP Image Zone Help that came with your HP All-in-One. For more information on the HP Image Zone Help, see Use the onscreen Help. ● Try connecting the USB cable to another USB port on your computer. After you check the connections, try restarting your computer. Turn your HP All-inOne off and then on again. ● If necessary, remove and then install the HP Image Zone software again. For more information, see Uninstall and reinstall the software. For information on network communication problems or communication problems involving a memory card, PictBridge camera, or storage device, see the troubleshooting information for the HP Photosmart 2570 All-in-One series in the onscreen HP Image Zone Help. For more information on the HP Image Zone Help, see Use the onscreen Help. 106 HP Photosmart 2570 All-in-One series

Section	Page
Contents	4
HP All-in-One overview	8
The HP All-in-One at a glance	8
Control panel overview	9
Control panel features	10
Color graphics display icons	12
Color graphics display sleep mode	12
Menu overview	12
Photo Menu	13
Proof Sheet Menu	13
Copy Menu	13
Scan To Menu	13
HP Instant Share menu	14
Setup Menu	14
Help Menu	15
Enter text and symbols	15
Use the HP Image Zone software	16
Find more information	18
Sources of information	18
Use the onscreen Help	19
Use the Help on a Windows computer	20
Contents, Index, and Search tabs	20
Display area	22
Help toolbar	22
Use the Help on a Mac	23
Navigation panes	24
Display area	24
Help toolbar	25
Finish setting up your HP All-in-One	26
Set your language and country/region	26
Connection information	26
Supported connection types	27
Connect using a USB cable	27
Connect using Ethernet	28
Connect using Bluetooth®	28
Use printer sharing (Windows)	30
Use printer sharing (Mac)	30
Use Webscan	30
Connect to a network	32
Wired network setup	32
What you need for a wired network	33
Connect your HP All-in-One to the network	33
Install the software for a network connection	34
To install the Windows HP All-in-One software	34
To install the Mac HP All-in-One software	35
Connect to additional computers on a network	36
Change the HP All-in-One from a USB connection to a network connection	36
Manage your network settings	36
Change basic network settings from the control panel	36
View and print network settings	36
Restore network defaults	37
Change advanced network settings from the control panel settings	37
Set link speed	37
Change IP settings	38
Use the Embedded Web Server	38
Access the Embedded Web Server	39
Use the Embedded Web Server setup wizard	39
Network configuration page definitions	40
General network settings	40
Wired (802.3) network settings	41
Bluetooth settings	42
Network troubleshooting	43
Load originals and load paper	46
Load an original	46
Choose papers for printing and copying	47
Recommended papers	47
Papers to avoid	47
Load paper	48
Load full-size paper	48
Load 10 x 15 cm (4 x 6 inch) photo paper	50
Load postcards, Hagaki, or HP Panorama photo paper	50
Load envelopes	51
Load other types of paper	52
Avoid paper jams	52
Use the photo and video features	54
Insert a memory card	54
Connect a digital camera	55
Connect a storage device	56
View photos	57
View photos using the HP All-in-One	57
View a photo	57
View a slideshow	57
View photos using your computer	57
Select photos and videos	58
Select photos and videos	58
Select individual video frames	58
Deselect photos and videos	58
Deselect individual video frames	59
Edit photos	59
Edit photos using the control panel	59
Crop a photo	60
Rotate a photo	60
Edit photos using your computer	60
Print photos and videos from the control panel	61
Use the Easy Print Wizard	61
Print selected photos and videos	62
Print a cropped photo	62
Print photos using a proof sheet	62
Print a proof sheet	63
Complete the proof sheet	63
Scan a proof sheet	64
Print camera-selected (DPOF) photos	65
Print individual video frames	65
Print video action photos	66
Print panoramic photos	66
Print passport photos	67
Set photo print options	67
Save photos to your computer	68
Share photos with friends and relatives	70
Share your images with family and friends	72
Send images to others	72
Receive images from others	72
View images before printing them	73
Print photos without viewing them first	73
Print to your HP All-in-One from a remote location	73
Configure HP Instant Share	74
Use the copy features	76
Make a copy	76
Change the copy settings	76
Preview your copy job	77
Make a borderless copy of a photo	78
Crop an original	78
Stop copying	78
Print from your computer	80
Print from a software application	80
Change the print settings	81
Windows users	81
Mac users	82
Stop a print job	82
Use the scan features	84
Scan an image	84
Scan an original to a computer	84
Scan an original to a memory card or storage device	85
Stop scanning	86
Share a scanned image with friends and relatives	86
Send as an e-mail attachment	86
Send using HP Instant Share	86
Print a scanned image	86
Edit a scanned image	86
Edit a scanned photo or graphic	86
Edit a scanned document	87
Order supplies	88
Order paper, transparency film, or other media	88
Order print cartridges	88
Order accessories	89
Order other supplies	89
Maintain your HP All-in-One	92
Clean the HP All-in-One	92
Clean the glass	92
Clean the lid backing	92
Clean the exterior	93
Check the estimated ink levels	93
Print a self-test report	94
Work with print cartridges	94
Handle the print cartridges	94
Replace the print cartridges	95
Use a photo print cartridge	98
Use the print cartridge protector	98
Align the print cartridges	99
Clean the print cartridges	100
Clean the print cartridge contacts	100
Clean the area around the ink nozzles	102
Troubleshooting information	104
View the Readme file	105
Setup troubleshooting	105
Hardware setup troubleshooting	105
Software installation troubleshooting	110
Uninstall and reinstall the software	113
Operational troubleshooting	115
Paper troubleshooting	115
Print cartridge troubleshooting	116
Device update	116
Device update (Windows)	117
Device update (Mac)	118
HP warranty and support	120
Warranty	120
Warranty upgrades	120
Warranty information	121
Before you call HP customer support	122
Access your serial number and service ID	122
Get support and other information from the Internet	123
Call in North America during warranty	123
Call elsewhere in the world	123
HP Quick Exchange Service (Japan)	125
Prepare your HP All-in-One for shipment	125
Pack your HP All-in-One	127
Technical information	128
System requirements	128
Paper specifications	128
Paper-tray capacities	128
Paper sizes	128
Print margin specifications	129
Print specifications	129
Copy specifications	130
Memory card specifications	130
Scan specifications	131
Physical specifications	131
Power specifications	131
Environmental specifications	131
Additional specifications	131
Environmental product stewardship program	132
Protecting the environment	132
Ozone production	132
Energy consumption	132
Paper use	132
Plastics	132
Material safety data sheets	132
Recycling program	132
HP inkjet supplies recycling program	133
Disposal of waste equipment by users in private households in the European Union	133
Regulatory notices	133
Regulatory model identification number	133
FCC statement	133
Note à l’attention des utilisateurs canadiens/notice to users in Canada	134
Notice to users in Australia	134
Notice to users in Japan	134
Notice to users in Korea	134
Geräuschemission	134
Declaration of conformity (European Economic Area)	135
HP Photosmart 2570 All-in-One series declaration of conformity	135

Match case Limit results 1 per page

Solution

Contact HP Support. Go to

www.hp.com/support

. If prompted,

choose your country/region, and then click

Contact HP

for information on calling

for technical support.

The HP All-in-One does not print

Solution

If your HP All-in-One and computer are USB-connected and are not

communicating with each other, try the following:

●

Look at the color graphics display on the HP All-in-One. If the color graphics

display is blank and the

button is not lit, the HP All-in-One is turned off.

Make sure the power cord is firmly connected to the HP All-in-One and

plugged into a power outlet. Press the

button to turn on the HP All-in-One.

●

Check the USB cable. If you are using an older cable, it might not be working

properly. Try connecting it to another product to see if the USB cable works.

If you experience problems, the USB cable might need to be replaced. Also

verify that the cable does not exceed 3 meters (9.8 feet) in length.

●

Make sure your computer is USB ready. Some operating systems, such as

Windows 95 and Windows NT, do not support USB connections. Check the

documentation that came with your operating system for more information.

●

Check the connection from your HP All-in-One to your computer. Verify that

the USB cable is securely plugged into the USB port on the back of your

HP All-in-One. Make sure the other end of the USB cable is plugged into a

USB port on your computer. After the cable is connected properly, turn your

HP All-in-One off and then on again.

●

If you are connecting the HP All-in-One through a USB hub, make sure the

hub is turned on. If the hub is on, try connecting directly to your computer.

●

Make sure the USB port speed setting on your HP All-in-One is compatible

with the USB port speed of your computer. You might need to change the

rear USB port speed from High Speed (USB 2.0) to Full Speed (USB 1.1).

For more information, see

Connect using a USB cable

●

Try printing from a different application or a different file to determine

whether or not it is the file causing the printing issue.

●

Check other printers or scanners. You might need to disconnect older

products from your computer.

●

If your HP All-in-One is network connected, see the onscreen

HP Image

Zone Help

that came with your HP All-in-One. For more information on the

HP Image Zone Help

, see

Use the onscreen Help

●

Try connecting the USB cable to another USB port on your computer. After

you check the connections, try restarting your computer. Turn your HP All-in-

One off and then on again.

●

If necessary, remove and then install the

HP Image Zone

software again.

For more information, see

Uninstall and reinstall the software

For information on network communication problems or communication problems

involving a memory card, PictBridge camera, or storage device, see the

troubleshooting information for the HP Photosmart 2570 All-in-One series in the

onscreen

HP Image Zone Help

. For more information on the

HP Image Zone

Help

, see

Use the onscreen Help

Chapter 13

106

HP Photosmart 2570 All-in-One series

Troubleshooting