HP Photosmart 2570 User Guide - Page 111

Start, d:\setup.exe, HP All-in-One Installer, Solution, Details, HP Image Zone Express, HP Image Zone

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Troubleshooting Chapter 13 To start the installation from a Windows computer 1. From the Windows Start menu, click Run. 2. In the Run dialog box, enter d:\setup.exe (if your CD-ROM drive is not assigned to drive letter D, enter the appropriate drive letter), and then click OK. To start the installation from a Mac 1. Double-click the CD icon on your desktop to view the contents of the CD. 2. Double-click the HP All-in-One Installer icon. The minimum system checks screen appears (Windows) Solution Your system does not meet the minimum requirements to install the software. Click Details to see what the specific problem is, and then correct the problem before attempting to install the software. You can also try installing HP Image Zone Express instead. HP Image Zone Express provides less functionality than the HP Image Zone software, but it requires less space and memory on your computer. For more information about installing the HP Image Zone Express software, see the Setup Guide that came with your HP All-in-One. A red X appears on the USB connect prompt Solution Normally, a green check appears indicating that the plug and play is successful. A red X indicates that the plug and play failed. Do the following: 1. Verify that the control panel faceplate is firmly attached, unplug the HP All-inOne power cord, and then plug it in again. 2. Verify that the USB and power cables are plugged in. 3. Click Retry to retry the plug and play setup. If this does not work, continue to the next step. 108 HP Photosmart 2570 All-in-One series

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To start the installation from a Windows computer
1.
From the Windows
Start
menu, click
Run
.
2.
In the
Run
dialog box, enter
d:\setup.exe
(if your CD-ROM drive is not
assigned to drive letter D, enter the appropriate drive letter), and then click
OK
.
To start the installation from a Mac
1.
Double-click the CD icon on your desktop to view the contents of the CD.
2.
Double-click the
HP All-in-One Installer
icon.
The minimum system checks screen appears (Windows)
Solution
Your system does not meet the minimum requirements to install the
software. Click
Details
to see what the specific problem is, and then correct the
problem before attempting to install the software.
You can also try installing
HP Image Zone Express
instead.
HP Image Zone
Express
provides less functionality than the
HP Image Zone
software, but it
requires less space and memory on your computer.
For more information about installing the
HP Image Zone Express
software, see
the Setup Guide that came with your HP All-in-One.
A red X appears on the USB connect prompt
Solution
Normally, a green check appears indicating that the plug and play is
successful. A red X indicates that the plug and play failed.
Do the following:
1.
Verify that the control panel faceplate is firmly attached, unplug the HP All-in-
One power cord, and then plug it in again.
2.
Verify that the USB and power cables are plugged in.
3.
Click
Retry
to retry the plug and play setup. If this does not work, continue to
the next step.
Chapter 13
108
HP Photosmart 2570 All-in-One series
Troubleshooting