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Canon imageCLASS MF6595cx imageCLASS MF6500 Series Reference Guide - Page 230

If You Cannot Solve a Problem, Customer Support (U.S.A.)

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Before Using the Machine 1 Document and Paper 2 Copying 3 Sending and Receiving (MF6595cx/ MF6595/MF6590 Only) 4 Printing and Scanning 5 Network (MF6595cx/MF6595/ 6 MF6590/MF6540 Only) Remote UI (MF6595cx/MF6595/ 7 MF6590/MF6540 Only) System Settings 8 Maintenance 9 Troubleshooting 10 Appendix 11 If You Cannot Solve a Problem ˙ Customer Support (U.S.A.) If you cannot solve the problem after having referred to the information in this chapter, contact Canon Customer Care Center at 1-800-828-4040 between the hours of 8:00 A.M. to 8:00 P.M. EST for U.S.A. and 9:00 A.M. to 8:00 P.M. EST for Canada Monday through Friday and 10:00 A.M. to 8:00 P.M. on Saturday. On-line support for 24 hours is also available at the website. http://www.canontechsupport.com/ ˙ Customer Support (Canada) Canon Canada Inc., offers a full range of customer technical support options*: - For step-by-step troubleshooting, e-mail technical support, the latest driver or document downloads, and answers to frequently asked questions, visit http://www.canon.ca/ - Free live technical support 9 A.M. to 8 P.M. EST Monday through Friday (excluding holidays) for products still under warranty 1800-652-2666 - For the location of the authorized service facility nearest you, visit http://www.canon.ca/ or 1-800-652-2666 Back Previous Next TOP - If the problem cannot be corrected by using one of the above technical support options, repair options are available at the time of your call to the live technical support number above or via the website at http://www.canon.ca/ * Support program specifics are subject to change without notice. Please have the following information ready when you contact Canon: - Product name (imageCLASS MF6595cx/MF6595/MF6590/ MF6540/MF6520) - Serial number (On the label located at the back of the machine) - Place of purchase - Nature of problem - Steps you have taken to solve the problem and the results If the machine makes strange noises, emits smoke or odd odor, turn off the main power switch immediately, disconnect the power cord, and contact Canon Customer Care Center. Do not attempt to disassemble or repair the machine yourself. Attempting to repair the machine yourself may void the limited warranty. Table of Contents Index 10-43

Section	Page
Manuals for the Machine	2
Things You Can Do	3
Table of Contents	6
How to Use This Guide	21
Using the Top Page	21
Using the Chapter Topic List	22
Illustrations Used in This Manual	23
Legal Notices	25
1 Before Using the Machine	26
Machine Components	28
Operation Panel	31
Main Operation Panel	31
Fax Operation Panel (MF6595cx/MF6595/MF6590 Only)	34
LCD (Standby Mode)	35
Copy Mode	35
Fax Mode (MF6595cx/MF6595/MF6590 Only)	35
Scan Mode	35
Toner Cartridge	36
Maintaining the Toner Cartridge	37
Telephone Line Setting (MF6595cx/MF6595/MF6590 Only)	38
Setting the Telephone Line Type	38
Timer Settings	39
Setting the Sleep Mode	39
Setting Auto Clear Time	40
Setting the Daylight Saving Time	40
2 Document and Paper	42
Document Requirements	43
Scanning Area	44
Loading Documents	45
On the Platen Glass	45
In the ADF	46
Paper Requirements	48
Printable Area	50
Loading Paper	51
In the Multi-Purpose Tray (e.g., Envelopes)	51
Setting Paper Type and Size	53
For the Paper Cassette	53
For the Multi-Purpose Tray	54
3 Copying	55
Basic Copying Method	56
Scan Settings	57
Image Quality	57
Density	57
Zoom Ratio	58
Advanced Copy Features	60
Collate Copy	60
2 on 1 Combination	61
Two-Sided Copy	62
Frame Erase	66
Reserved Copy	69
Canceling Copy Jobs	70
Checking and Deleting Copy Jobs	71
4 Sending and Receiving (MF6595cx/MF6595/MF6590 Only)	72
Basic Sending Method	75
Scan Settings	76
Image Quality	76
Density	76
Storing/Editing Address Book	77
Storing/Editing One-Touch Speed Dialing Keys/Coded Speed Dialing Codes	77
Storing/Editing Recipients for Group Dialing	80
Specifying Recipients	84
Using One-Touch Speed Dialing Keys/Group Dialing	84
Using Coded Speed Dialing Codes/Group Dialing	84
Using Address Book Key	85
Manual Sending	86
Direct Sending	87
Advanced Sending Features	88
Broadcasting	88
Delayed Sending	88
Sending Two-Sided Documents	89
PC Faxing	90
Fax Dialing Features	91
Switching Temporarily to Tone Dialing	91
Redialing	91
Checking Dialing Line	92
Dialing an Overseas Number (With Pauses)	93
Basic Receiving Method	94
Receiving Features	95
FaxTel: Optional Settings	95
DRPD: Optional Settings	96
Manual Reception	96
Memory Reception	96
Memory Lock Reception	97
Remote Reception	98
Printing Received Documents	99
Canceling TX/RX Jobs	101
Checking and Deleting TX/RX Jobs	102
Checking Transmission/Reception Results	102
Checking and Deleting Sending/Receiving Documents Stored in Memory	102
5 Printing and Scanning	103
Printing Documents	104
Advanced Printing Features	105
Collate Printing	105
2 on 1 Combination	105
Two-Sided Printing	106
Scanning to a Computer (USB connection Only)	108
Canceling Scan Jobs	109
Canceling Scan Jobs to a Computer	109
Checking and Deleting Print Jobs	110
6 Network (MF6595cx/MF6595/MF6590/MF6540 Only)	111
System Requirements	113
Printing or Sending a Fax from a Computer	113
Basic Network Settings	114
IP Address Setting	114
Interface Settings	116
Communication Environment Setup	117
Setting Up a Computer for Printing/Sending a Fax	120
Settings from the Operation Panel	120
Machine Connection Method (LPD/Raw)	121
Print Server Settings	124
Additional Network Settings	125
TCP/IP Settings	125
Startup Time Settings	128
Checking Network Settings	130
Machine Management	131
Machine Management Using Web Browser (Remote UI)	131
Machine Management Using NetSpot Device Installer	131
7 Remote UI (MF6595cx/MF6595/MF6590/MF6540 Only)	132
System Requirements	134
Windows	134
Macintosh	134
Using the Remote UI	135
Starting the Remote UI	135
Displaying Device Status and Information	137
Job Management	138
Managing Print Jobs	138
Viewing the Print Log	139
Viewing the Activity Log	140
Managing the Address Book (MF6595cx/MF6595/MF6590 Only)	141
Customizing System Settings	144
Customizing System Information	144
Import/Export Function	147
Saving the Address Book (MF6595cx/MF6595/MF6590 Only)	147
Loading an Address Book (MF6595cx/MF6595/MF6590 Only)	148
Saving Additional Functions Settings in Files (Export)	150
Loading Additional Functions Settings Files (Overwrite/Import)	151
Device Custom Settings	153
8 System Settings	154
Device Information Settings	155
Remote UI (MF6595cx/MF6595/MF6590/MF6540 Only)	156
Restricting Access to Destinations (MF6595cx/MF6595/MF6590 Only)	157
Restricting the New Address	157
Restricting PC Faxing	158
Checking the Job Log	159
Restricting the USB Interface Port	160
9 Maintenance	161
Cleaning the Machine	163
Exterior	163
Interior	164
Fuser Roller	167
Scanning area	168
Transcription Roller	172
Replacing the Toner Cartridge	173
Redistributing Toner	173
Replacing the Toner Cartridge	175
Recycling Used Cartridges	179
The Clean Earth Campaign	179
U.S.A. PROGRAM	180
CANADA PROGRAM-CANADA PROGRAMME	182
Transporting the Machine	185
10 Troubleshooting	188
Clearing Jams	190
Document Jams	190
Paper Jams	192
LCD Messages	196
Error Codes (MF6595cx/MF6595/MF6590 Only)	201
If <CHANGE PAPER SIZE> is displayed	204
Re-loading the Paper	204
Changing the Paper Size Setting	204
General Problems	206
Paper Feeding Problems	208
Fax Problems (MF6595cx/MF6595/MF6590 Only)	209
Sending Problems	209
Receiving Problems	213
Copying Problems	219
Printing Problems	222
Telephone Problems (MF6595cx/MF6595/MF6590 Only)	226
Network Problems (MF6595cx/MF6595/MF6590/MF6540 Only)	227
If a Power Failure Occurs	229
If You Cannot Solve a Problem	230
Customer Support (U.S.A.)	230
Customer Support (Canada)	230
11 Appendix	231
Machine Settings	233
Printing USER DATA LIST	233
Accessing the Setting Menu	233
Setting Menu	235
COMMON SETTINGS	235
COPY SETTINGS	240
FAX SETTINGS (MF6595cx/MF6595/MF6590 Only)	242
ADDRESS BOOK SET. (MF6595cx/MF6595/MF6590 Only)	249
PRINTER SETTINGS	252
TIMER SETTINGS	256
ADJUST./CLEANING	258
REPORT SETTINGS	261
SYSTEM SETTINGS	263
Summary of Reports and Lists	270
Printing Reports Automatically (MF6595cx/MF6595/MF6590 Only)	271
TX REPORT	271
RX REPORT	272
ACTIVITY REPORT	273
Printing Reports and Lists Manually	275
Checking and Deleting Report Jobs	276
Glossary	277

Match case Limit results 1 per page

Back

TOP

10-43

Before Using the

Machine

Document and Paper

Copying

Sending and Receiving (MF6595cx/

MF6595/MF6590 Only)

Printing and

Scanning

Network (MF6595cx/MF6595/

MF6590/MF6540 Only)

Remote UI (MF6595cx/MF6595/

MF6590/MF6540 Only)

System Settings

Maintenance

Troubleshooting

Appendix

Index

Table of Contents

If You Cannot Solve a Problem

Customer Support (U.S.A.)

If you cannot solve the problem after having referred to the

information in this chapter, contact Canon Customer Care Center

at 1-800-828-4040 between the hours of 8:00 A.M. to 8:00 P.M. EST

for U.S.A. and 9:00 A.M. to 8:00 P.M. EST for Canada Monday through

Friday and 10:00 A.M. to 8:00 P.M. on Saturday. On-line support for

24 hours is also available at the website.

http://www.canontechsupport.com/

Customer Support (Canada)

Canon Canada Inc., offers a full range of customer technical support

options*:

For step-by-step troubleshooting, e-mail technical support, the

latest driver or document downloads, and answers to frequently

asked questions, visit

http://www.canon.ca/

Free live technical support 9 A.M. to 8 P.M. EST Monday through

Friday (excluding holidays) for products still under warranty 1-

800-652-2666

For the location of the authorized service facility nearest you, visit

http://www.canon.ca/ or 1-800-652-2666

■

–

If the problem cannot be corrected by using one of the above

technical support options, repair options are available at the time

of your call to the live technical support number above or via the

website at http://www.canon.ca/

* Support program specifics are subject to change without notice.

Please have the following information ready when you contact

Canon:

Product name (imageCLASS MF6595cx/MF6595/MF6590/

MF6540/MF6520)

Serial number (On the label located at the back of the machine)

Place of purchase

Nature of problem

Steps you have taken to solve the problem and the results

If the machine makes strange noises, emits smoke or odd odor, turn off the

main power switch immediately, disconnect the power cord, and contact

Canon Customer Care Center. Do not attempt to disassemble or repair the

machine yourself.

Attempting to repair the machine yourself may void the limited warranty.

–