Cisco III System Message Guide - Page 153

Chapter 2 Messages and Recovery Procedures EM Messages EM-4 Error Message %EM-4-AGED: The specified EM client (type=[dec], id=[dec]) did not close the EM event within the permitted amount of time ([dec] msec). Explanation A timeout occurred. This condition is minor and should not affect the functionality of the switch. Recommended Action Copy the error message exactly as it appears on the console or in the system log. Enter the show em state command to gather data that may help identify the nature of the error. If you cannot determine the nature of the error from the error message text or from the show em state output, contact your Cisco technical support representative and provide the representative with the gathered information. Error Message %EM-4-INVALID: The specified EM function ([chars]) received Invalid operands . Explanation The EM client used invalid API parameters. Recommended Action Copy the error message exactly as it appears on the console or in the system log. Enter the show em state command and the show em status command to gather data that may help Cisco technical support to identify the nature of the error. Contact your Cisco technical support representative and provide the representative with the gathered information. Error Message %EM-4-LIMIT: EM exceed open events limit ([dec]). Explanation The EM has exceeded the permitted number of open events. The open event limit is 5000. Recommended Action Copy the message exactly as it appears on the console or in the system log. Research and attempt to resolve the issue using the tools and utilities provided at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying information. Search for resolved software issues using the Bug Toolkit at http://tools.cisco.com/Support/BugToolKit/. If you still require assistance, open a case with the Technical Assistance Center via the Internet at http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support representative and provide the representative with the information you have gathered. Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of the show logging and show tech-support commands and your pertinent troubleshooting logs. Error Message %EM-4-NOTUP: The EM is not available ([chars]). Explanation The EM is not available because some basic initialization failed. This condition might be caused by failure of a basic infrastructure functionality or a memory corruption. Recommended Action Copy the error message exactly as it appears on the console or in the system log. Enter the show em state command and the show em status command to gather data that may help Cisco technical support to identify the nature of the error. Contact your Cisco technical support representative and provide the representative with the gathered information. OL-11469-02 Catalyst Supervisor Engine 32 PISA Cisco IOS System Message Guide, Release 12.2ZY 2-123