Cisco III System Message Guide - Page 295

Chapter 2 Messages and Recovery Procedures VPN_HW Messages information you have gathered. Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of the show logging and show tech-support commands and your pertinent troubleshooting logs. Error Message %VPN_HW-1-PACKET_ERROR: slot: [dec] Packet Encryption/Decryption error, [chars] Explanation An unexpected error occurred during the encryption or decryption of a packet. Recommended Action This message can occur occasionally during normal operation of the system. It may occur during the transition to a new session key for a Security Association. In such cases, no action is required. However, if it happens frequently, or is associated with traffic disruption, then note the status value and contact your Cisco technical support representative. The VPN hardware accelerator will most likely need to be replaced. Error Message %VPN_HW-1-TOOBIG: Slot: [dec] - [chars] received a packet with size [dec]. Explanation The MTU size has been exceeded. Recommended Action Copy the message exactly as it appears on the console or in the system log. Research and attempt to resolve the issue using the tools and utilities provided at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying information. Search for resolved software issues using the Bug Toolkit at http://tools.cisco.com/Support/BugToolKit/. If you still require assistance, open a case with the Technical Assistance Center via the Internet at http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support representative and provide the representative with the information you have gathered. Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of the show logging and show tech-support commands and your pertinent troubleshooting logs. Error Message %VPN_HW-1-UNSUPP: VPN Module in slot: [dec]: [chars] ([hex]). Explanation This revision or version of the VPN hardware accelerator in the slot specified in the error message is not supported. Recommended Action Verify that the VPN hardware adapter is the proper hardware level and software revision for the running version of the Cisco IOS software. If it is, copy the message exactly as it appears on the console or in the system log. Research and attempt to resolve the issue using the tools and utilities provided at http://www.cisco.com/tac. With some messages, these tools and utilities will supply clarifying information. Search for resolved software issues using the Bug Toolkit at http://tools.cisco.com/Support/BugToolKit/. If you still require assistance, open a case with the Technical Assistance Center via the Internet at http://tools.cisco.com/ServiceRequestTool/create, or contact your Cisco technical support representative and provide the representative with the information you have gathered. Attach the following information to your case in nonzipped, plain-text (.txt) format: the output of the show logging and show tech-support commands and your pertinent troubleshooting logs. OL-11469-02 Catalyst Supervisor Engine 32 PISA Cisco IOS System Message Guide, Release 12.2ZY 2-265