Dell PowerEdge XE2420 EMC Installation and Service Manual - Page 173

Getting help, Recycling or End-of-Life service information, Contacting Dell, Accessing system

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9 Getting help Topics: • Recycling or End-of-Life service information • Contacting Dell • Accessing system information by using QRL • Receiving automated support with SupportAssist Recycling or End-of-Life service information Take back and recycling services are offered for this product in certain countries. If you want to dispose of system components, visit www.dell.com/recyclingworldwide and select the relevant country. Contacting Dell Dell provides online and telephone based support and service options. If you do not have an active internet connection, you can find Dell contact information on your purchase invoice, packing slip, bill or Dell product catalog. The availability of services varies depending on the country and product, and some services may not be available in your area. To contact Dell for sales, technical assistance, or customer service issues: Steps 1. Go to www.dell.com/support/home 2. Select your country from the drop-down menu on the lower right corner of the page. 3. For customized support: a. Enter the system Service Tag in the Enter a Service Tag, Serial Number, Service Request, Model, or Keyword field. b. Click Submit. The support page that lists the various support categories is displayed. 4. For general support: a. Select your product category. b. Select your product segment. c. Select your product. The support page that lists the various support categories is displayed. 5. For contact details of Dell Global Technical Support: a. Click Global Technical Support b. The Contact Technical Support page is displayed with details to call, chat, or e-mail the Dell Global Technical Support team. Accessing system information by using QRL You can use the Quick Resource Locator (QRL) located on the information tag in the of the XE2420 system, to access information about Dell EMC PowerEdge XE2420. Prerequisites Ensure that your smartphone or tablet has the QR code scanner installed. The QRL includes the following information about your system: Getting help 173

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Getting help
Topics:
•
Recycling or End-of-Life service information
•
Contacting Dell
•
Accessing system information by using QRL
•
Receiving automated support with SupportAssist
Recycling or End-of-Life service information
Take back and recycling services are offered for this product in certain countries. If you want to dispose of system components,
visit
www.dell.com/recyclingworldwide
and select the relevant country.
Contacting Dell
Dell provides online and telephone based support and service options. If you do not have an active internet connection, you can
find Dell contact information on your purchase invoice, packing slip, bill or Dell product catalog. The availability of services varies
depending on the country and product, and some services may not be available in your area. To contact Dell for sales, technical
assistance, or customer service issues:
Steps
1.
Go to
www.dell.com/support/home
2.
Select your country from the drop-down menu on the lower right corner of the page.
3.
For customized support:
a.
Enter the system Service Tag in the
Enter a Service Tag, Serial Number, Service Request, Model, or Keyword
field.
b.
Click
Submit
.
The support page that lists the various support categories is displayed.
4.
For general support:
a.
Select your product category.
b.
Select your product segment.
c.
Select your product.
The support page that lists the various support categories is displayed.
5.
For contact details of Dell Global Technical Support:
a.
Click
Global Technical Support
b.
The
Contact Technical Support
page is displayed with details to call, chat, or e-mail the Dell Global Technical Support
team.
Accessing system information by using QRL
You can use the Quick Resource Locator (QRL) located on the information tag in the of the XE2420 system, to access
information about Dell EMC PowerEdge XE2420.
Prerequisites
Ensure that your smartphone or tablet has the QR code scanner installed.
The QRL includes the following information about your system:
9
Getting help
173