Diagnosis guidelines
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128
Diagnosis at startup
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128
Diagnosis during operation
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129
Troubleshooting checklist
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130
HP troubleshooting resources and tools
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131
HP Support Assistant
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131
HP Help and Support Center
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131
E-support
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131
Troubleshooting a problem
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132
Instant Support and Active Chat
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132
Customer Advisories, Customer and Security Bulletins, and Customer
Notices
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132
Product Change Notifications
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132
Helpful hints
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132
At startup
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133
During operation
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133
Customizing the monitor display
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134
Troubleshooting scenarios and solutions
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134
Solving minor problems
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134
Solving diskette problems
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136
Solving hard drive problems
............................................................................................
137
Solving display problems
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138
Solving audio problems
...................................................................................................
140
Solving printer problems
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141
Self-troubleshooting with HP Vision Diagnostics
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141
Overview
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142
Downloading and accessing HP Vision Diagnostics
........................................................
144
Accessing HP Vision Diagnostics on the computer
.........................................................
145
Creating and using a bootable USB key
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145
Creating and using a bootable DVD
................................................................
145
Using the HP Memory Test utility
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145
User interface
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146
Survey tab
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146
Test tab
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148
Status tab
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150
History tab
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150
Errors tab
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150
Help tab
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151
Saving and printing information in HP Vision Diagnostics
...............................................
152
Diagnostic codes and errors
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152
Diagnostic LED and audible (beep) codes
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152
LED color definitions
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154
POST error messages
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156
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