HP Z200 HP Z200 SFF Workstation Maintenance and Service Guide - Page 172
Screen message, Probable cause, Recommended action, support - firmware
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Table 6-9 POST error messages (continued) Screen message Probable cause Recommended action 919-Multi-Bay Riser Not Connected Multi-Bay riser mechanism is missing 1. Replace or reconnect the missing Multi-Bay or is not connected. mechanism to the system board. 2. Reseat or replace the missing mechanism cable. 920-Fatal error on QPI link X Fatal error detected on QPI link x, where x is 0 or 1. This type of error is identified on the line following the error message. Potential system board problem; contact HP Support. 921-Fatal error on QPI Protocol link X Fatal error detected in QPI link x protocol, where x is 0 or 1. This type of error is identified on the line following the error message. Potential system board problem; contact HP Support. 922-Fatal error on PCIe slot Fatal error occurred in the designated Move the card to a different slot. If the problem persists, X slot. replace the card. 923-Fatal error on ESI port 0 A fatal error occurred on ESI port 0. slot. Verify that the ESI port device is connected and working properly. 924-Fatal error on IOH core X Fatal error detected on IOH core x, where x is 0 or 1. This type of error is identified on the line following. Potential system board problem; contact HP Support. 925-Fatal error on IOH miscellaneous Fatal miscellaneous error detected on Potential system board problem; contact HP Support. IOH core x, where x is 0 or 1. 926-Fatal error on IOH Vtd Fatal error detected in the Intel Virtualization Technology. Potential system board problem; contact HP Support. 927-Fatal error on DIMM in slot CPU X DIMM Y Fatal multibit ECC error detected on the DIMM in the slot labeled DIMM x (where x is 1 - 4), as labeled on the system board. Replace the DIMM in the identified slot. 928-Fatal machine check detected on CPU X Contact HP support. 1720-SMART Hard Drive Detects Imminent Failure Hard drive is about to fail. (Some hard 1. disk drives have a firmware patch that fixes erroneous error messages.) 2. Determine if the hard disk drive is giving a correct error message. Run the Drive Protection System test (if applicable). 3. Apply firmware patch (if applicable). See http://www.hp.com/support. 4. Back up contents and replace the hard disk drive. 1783-Fixed Disk 0/1 locked Hard disk drive failure. Diagnose the hard disk drive, and replace it if necessary. 1796-SATA Cabling Error Missing or improperly attached cable. Verify that a cable is attached. Reattach the cable. 1797-SATA Drivelock is not SATA Drivelock is not supported in supported in RAID mode RAID mode. Disable RAID mode, or disable SATA drivelock.. 1801-Microcode Update Error Unknown or unsupported processor stepping. The microcode update failed. Check the processor stepping to ensure it is a supported stepping. If it is contact, HP Support. 1802-Processor Not Supported The system board does not support the Replace the processor with a compatible one. processor. 160 Chapter 6 Diagnostics and troubleshooting ENWW