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HP Z200 HP Z200 SFF Workstation Maintenance and Service Guide - Page 143

HP troubleshooting resources and tools, HP Support Assistant, HP Help and Support Center, E-support - workstation drivers windows 7

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HP troubleshooting resources and tools This section provides information on the HP Help and Support Center, E-support, and Helpful Hints for troubleshooting. HP Support Assistant The HP Support Assistant is a customized HP user interface that enhances the Windows Vista and Win 7 Help and Support Center functions. This customized utility allows you to access specific information about an HP Workstation such as configuration information by clicking Start > Help and Support. The interface also provides customized help and support links to the HP Web site related to the HP Workstation. NOTE: The customized HP Support Assistant is not available on Windows XP Professional x32 or x64 Editions, or on Linux. HP Help and Support Center The HP Help and Support Center is a customized HP user interface that enhances the Windows XP Help and Support Center Help feature. This customized utility allows you to access specific information about your HP Workstation such as configuration information by clicking Start > Help and Support. The interface also provides customized help and support links to the HP Web site related to your HP Workstation. NOTE: The customized HP Help and Support Center is not available on Windows XP Professional x64 Edition or on Linux. NOTE: Currently, HP Help and Support Center does not work on Windows 7 or Windows Vista. E-support Online access and support resources include Web-based troubleshooting tools, technical knowledge databases, driver and patch downloads, online communities, and product change notification services. The following Web sites are also available to you: ● http://www.hp.com-Provides useful product information. ● http://www.hp.com/support/workstation_manuals-Provides the latest online documentation. ● http://www.hp.com/go/workstationsupport-Provides technical support information for workstations. ● http://www.hp.com/support-Provides a listing of the worldwide technical support phone numbers. Access the telephone numbers by visiting the Web site, then select your region, and click Contact HP in the upper-left corner. ● http://www.hp.com/support/workstation_swdrivers-Provides access to software and drivers for workstations. ENWW HP troubleshooting resources and tools 131

Section	Page
Product overview	13
Product features	13
System board architecture	13
Processor technology	14
Memory technology	14
Graphics	14
Expansion card slots	15
Additional features	15
Computer components	16
Chassis components	16
Front panel components	17
Rear panel components	18
Computer specifications	19
Physical characteristics	19
Power supply description	19
Power supply voltages	19
Power supply currents	20
Power supply specifications	21
Power consumption and heat dissipation	21
System fans	22
Resetting the power supply	22
Environmental specifications	23
ENERGY STAR Qualification	24
ERP compliance mode	25
Enabling ERP compliance mode	25
Disabling ERP compliance mode	25
Accessibility	25
Hyper-threading	25
SATA Power Management	25
Intel Turbo Boost Technology	26
HP Cool Tools	26
Ensuring proper ventilation	27
Setting up the operating system	28
Setting up the Microsoft operating system	29
Installing or upgrading device drivers	29
Transferring files and settings to your Windows computer	29
Setting up Red Hat Enterprise Linux	30
Installing with the HP driver CD	30
Installing and customizing Red Hat-enabled computers	31
Verifying hardware compatibility	31
Setting up Novell SLED	31
Updating the computer	31
Updating the computer after first boot	31
Upgrading the BIOS	31
Determining current BIOS	32
Upgrading BIOS	33
Upgrading device drivers	33
Restoring the operating system	34
Restore methods	34
Ordering backup software	35
Restoring Windows 7 or Windows Vista	35
Ordering the RestorePlus! media	35
Restoring the operating system	35
Restoring Windows XP Professional	36
Creating RestorePlus! media	36
Creating HP Backup and Recovery (HPBR) media	37
Restoring the operating system	38
Using RestorePlus!	38
Using HPBR	38
Using the recovery partition	38
Restoring Novell SLED	38
Creating restore media	38
System management	40
BIOS ROM	41
The Computer Setup (F10) Utility	41
Computer Setup (F10) functionality	41
Accessing the Computer Setup (F10) Utility	43
The Computer Setup (F10) Utility menu	44
Desktop management	51
Initial computer configuration and deployment	52
Installing a remote system	52
Replicating the setup	53
Copying a setup configuration to a single computer	53
Copying a setup configuration to multiple computers	54
Updating and managing software	55
HP Client Manager Software	55
Altiris Client Management Solutions	55
HP SoftPaq Download Manager	56
System Software Manager	57
Proactive Change Notification	57
Subscriber's Choice	57
ROM Flash	58
Remote ROM Flash	58
HPQFlash	58
FailSafe Boot Block ROM	59
Recovering the computer from Boot Block Recovery mode	59
Workstation security	60
Asset tracking	60
SATA hard disk drive security	61
DriveLock applications	62
Using DriveLock	62
Enabling DriveLock	63
Password security	64
Establishing a setup password using Computer Setup (F10) Utility	64
Establishing a power-on password using computer setup	65
Entering a power-on password	65
Entering a setup password	66
Changing a power-on or setup password	66
Deleting a power-on or setup password	67
National keyboard delimiter characters	67
Clearing passwords	68
Chassis security	68
Side access panel sensor (Smart Cover Sensor) (optional)	68
Setting the side access panel sensor protection level	68
Side access panel solenoid lock	68
Cable lock (optional)	69
Fault notification and recovery	69
Drive Protection System	69
ECC fault prediction	69
Thermal sensors	69
Dual-state power button	70
Changing the power button configuration	70
Replacing components	71
Warnings and cautions	72
Service considerations	73
Cautions, warnings and safety precautions	73
ESD information	73
Generating static	73
Preventing ESD equipment damage	74
Personal grounding methods and equipment	74
Grounding the work area	75
Recommended ESD prevention materials and equipment	75
Tools and software requirements	76
Special handling of components	76
Cables and connectors	76
Hard drives	77
Lithium coin cell battery	77
Customer Self-Repair	77
Removing and installing components	78
Component locations	78
Predisassembly procedures	80
Disassembly order	81
Removing the cable lock (optional)	81
Access panel	83
Removing the access panel	83
Installing the access panel	83
Bezel	84
Removing the front bezel	84
Installing the front bezel	84
Front bezel security	85
Access panel sensor (optional)	86
Removing the access panel sensor	86
Installing the access panel sensor	87
Access panel solenoid lock	88
Removing the access panel solenoid lock	88
Installing the access panel solenoid lock	88
Removing and installing drives .	88
Predisassembly for drives	89
Follow all general predisassembly procedures	89
Perform a data backup	89
Gather required tools	89
Verify drive position and information	89
Remove bezel blanks	90
Locate system board drive connections	90
Locate extra guide screws	91
Carefully handle hard disk drives	92
Removing an optical drive	92
Installing an optical drive	94
Removing a hard disk or media card from the drive cage	97
Installing a hard drive or media card reader into the drive cage	99
Removing and replacing the primary hard drive	100
Cable management	105
Power connections	106
Using the Small Form Factor Computer in a Tower Orientation	107
Front panel I/O device assembly	108
Removing the front panel I/O device assembly	108
Installing the front panel I/O device assembly	110
Speaker	112
Removing the speaker	112
Installing the speaker	112
Power supply	113
Removing the power supply	113
Installing the power supply	114
System fan assembly	115
Removing the system fan assembly	115
Installing the system fan assembly	116
Memory	117
Supported DIMM configurations	117
DIMM installation guidelines	117
DIMM installation order	117
BIOS errors and warnings	118
Removing a DIMM	119
Installing a DIMM	120
Expansion card slot identification	122
Slot identification and description	122
Card configuration restrictions for power supplies	122
Choosing an expansion card slot	123
Removing and installing expansion cards	124
Expansion card slot description	124
Removing an expansion card	124
Installing an expansion card	126
Battery	129
Removing the battery	129
Installing the battery	130
CPU heatsink	130
Removing the CPU heatsink	130
Installing the CPU heatsink	131
CPU	133
Removing a CPU	133
Installing a CPU	134
System board	135
Removing the system board	135
Installing the system board	135
Product recycling	136
Diagnostics and troubleshooting	137
Calling technical support	138
Locating ID labels	138
Locating warranty information	139
Diagnosis guidelines	140
Diagnosis at startup	140
Diagnosis during operation	141
Troubleshooting checklist	142
HP troubleshooting resources and tools	143
HP Support Assistant	143
HP Help and Support Center	143
E-support	143
Troubleshooting a problem	144
Instant Support and Active Chat	144
Customer Advisories, Customer and Security Bulletins, and Customer Notices	144
Product Change Notifications	144
Helpful hints	144
At startup	145
During operation	145
Customizing the monitor display	146
Troubleshooting scenarios and solutions	146
Solving minor problems	146
Solving diskette problems	148
Solving hard drive problems	149
Solving display problems	150
Solving audio problems	152
Solving printer problems	153
Self-troubleshooting with HP Vision Diagnostics	153
Overview	154
Downloading and accessing HP Vision Diagnostics	156
Accessing HP Vision Diagnostics on the computer	157
Creating and using a bootable USB key	157
Creating and using a bootable DVD	157
Using the HP Memory Test utility	157
User interface	158
Survey tab	158
Test tab	160
Status tab	162
History tab	162
Errors tab	162
Help tab	163
Saving and printing information in HP Vision Diagnostics	164
Diagnostic codes and errors	164
Diagnostic LED and audible (beep) codes	164
LED color definitions	166
POST error messages	168
Configuring RAID devices	174
Maximum hard drive configurations	174
Configuring SATA RAID devices	175
Attaching SATA HDDs	175
Configuring system BIOS	176
Creating RAID volumes	177
Configuring password security and resetting CMOS	178
Preparing to configure passwords	178
Resetting the password jumper	179
Clearing and Resetting the CMOS	179
Using the CMOS Button	179
Using the Computer Setup (F10) Utility to Reset CMOS	180
Connector pins	182
System board designators	188
Routine Care	190
General cleaning safety precautions	190
Cleaning the computer case	190
Cleaning the keyboard	190
Cleaning the monitor	191
Cleaning the mouse	191
Locating HP resources	192
Product information	193
Product support	194
Product documentation	195
Product diagnostics	196
Product updates	197

Match case Limit results 1 per page

HP troubleshooting resources and tools

This section provides information on the HP Help and Support Center, E-support, and Helpful Hints for

troubleshooting.

HP Support Assistant

The HP Support Assistant is a customized HP user interface that enhances the Windows Vista and Win

7 Help and Support Center functions. This customized utility allows you to access specific information

about an HP Workstation such as configuration information by clicking

Start

Help and Support.

The

interface also provides customized help and support links to the HP Web site related to the HP

Workstation.

NOTE:

The customized HP Support Assistant is not available on Windows XP Professional x32 or x64

Editions, or on Linux.

HP Help and Support Center

The HP Help and Support Center is a customized HP user interface that enhances the Windows XP

Help and Support Center Help feature. This customized utility allows you to access specific information

about your HP Workstation such as configuration information by clicking

Start

Help and Support.

The interface also provides customized help and support links to the HP Web site related to your HP

Workstation.

NOTE:

The customized HP Help and Support Center is not available on Windows XP Professional

x64 Edition or on Linux.

NOTE:

Currently, HP Help and Support Center does not work on Windows 7 or Windows Vista.

E-support

Online access and support resources include Web-based troubleshooting tools, technical knowledge

databases, driver and patch downloads, online communities, and product change notification services.

The following Web sites are also available to you:

●

http://www.hp.com

—Provides useful product information.

●

http://www.hp.com/

support/workstation_manuals

—Provides the latest online documentation.

●

http://www.hp.com/

go/workstationsupport

—Provides technical support information for

workstations.

●

http://www.hp.com/

support

—Provides a listing of the worldwide technical support phone numbers.

Access the telephone numbers by visiting the Web site, then select your region, and click

Contact

in the upper-left corner.

●

http://www.hp.com/

support/workstation_swdrivers

—Provides access to software and drivers for

workstations.

ENWW

HP troubleshooting resources and tools

131