Compaq Armada E700 Compaq Armada E700 Series Reference Guide - Page 123

Solving CD-ROM and DVD-ROM Drive Problems, Solving CD-ROM Drive and DVD-ROM Drive Problems

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Solving CD-ROM and DVD-ROM Drive Problems Solving CD-ROM Drive and DVD-ROM Drive Problems Problem Possible Cause Solution System does not recognize a CD-ROM drive or DVD-ROM drive. The drive is not seated properly. System software does not support the drive. Remove, then reinsert the drive. Install drivers and/or a system ROM upgrade as instructed in the drive documentation. The drive is damaged. To verify that the problem is with the drive, try using another drive in the same bay. The computer is running a retail version of Windows 95, Windows 98, or Windows NT 4.0, and the drive was inserted while the system was on or in Suspend (Standby) or Hibernation. 1. Shut down the computer. 2. Reinsert the drive. 3. Turn on the computer. NOTE: For information about software that will enable you to insert or remove these drives without first shutting down the computer, refer to "Preparing to Insert or Remove a MultiBay Drive" in Chapter 6. Computer does not The computer is off, The computer beeps to beep 3 times when in Suspend indicate a successful insertion CD-ROM or DVD- (Standby), or in or removal only when the ROM drive is Hibernation. computer is on. inserted, but drive is recognized. CD-ROM drive or DVD-ROM drive cannot read a CD-ROM or DVD-ROM. The CD-ROM or DVD-ROM is upside down. Turn over the CD-ROM or DVD-ROM. Continued 17-8 Troubleshooting

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17-8
Troubleshooting
Solving CD-ROM and DVD-ROM Drive Problems
Solving CD-ROM Drive and DVD-ROM Drive Problems
Problem
Possible Cause
Solution
System does not
recognize a
CD-ROM drive or
DVD-ROM drive.
The drive is not
seated properly.
System software
does not support
the drive.
Remove, then reinsert the
drive.
Install drivers and/or a system
ROM upgrade as instructed in
the drive documentation.
The drive is
damaged.
To verify that the problem is
with the drive, try using
another drive in the same
bay.
The computer is
running a retail
version of
Windows 95,
Windows 98, or
Windows NT 4.0,
and the drive was
inserted while the
system was on or
in Suspend
(Standby) or
Hibernation.
1. Shut down the computer.
2. Reinsert the drive.
3. Turn on the computer.
NOTE:
For information about
software that will enable you
to insert or remove these
drives without first shutting
down the computer, refer to
“Preparing to Insert or
Remove a MultiBay Drive” in
Chapter 6.
Computer does not
beep 3 times when
CD-ROM or DVD-
ROM drive is
inserted, but drive
is recognized.
The computer is off,
in Suspend
(Standby), or in
Hibernation.
The computer beeps to
indicate a successful insertion
or removal only when the
computer is on.
CD-ROM drive or
DVD-ROM drive
cannot read a
CD-ROM or
DVD-ROM.
The CD-ROM or
DVD-ROM is
upside down.
Turn over the CD-ROM or
DVD-ROM.
Continued