Lexmark X925 Lexmark Document Distributor - Page 121
Viewing the Embedded Solutions Diagnostic Log, Solving problems with LMC
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Viewing the Embedded Solutions Diagnostic Log All activity for LDD solutions and eSF applications is recorded in the Embedded Solutions Diagnostic Log on each printer. 1 In the address field of your Web browser, type http://printer-IP/se, where printer-IP is the printer IP address or host name. 2 Click Embedded Solutions. 3 Click Log File By default, debugging messages are not recorded. When troubleshooting a problem, you can enable debugging entries in the log to capture all available messages: 1 In the address field of your Web browser, type http://printer-IP/se, where printer-IP is the printer IP address or host name. 2 Click Embedded Solutions. 3 Click Set Logging Level. 4 Click Yes, and then click Submit. Note: After recording the necessary data, you should change the logging level back to Default to avoid excessive log entries. Solving problems with LMC The browser displays a 5xx error when accessing LMC When services are starting on the LDD system or the system is under a heavy processing load, your browser may display a 5xx error, such as "500 Internal Server Error" or "503 Service Unavailable," when you try to access LMC. 1 Make sure the system has been running long enough for all services to start. It may take several minutes to start all services when the LDD system is first booted. If the system was recently booted, or the load balancer is overloaded, wait a few minutes, and then try again. 2 If the load balancer is under a heavy processing load, try again when the system is processing fewer jobs. 3 Determine whether a problematic server installation is causing LMC to be inaccessible through the load balancer: a Try to access LMC directly on each server using the URL http://server:9788/lmc, where server is the computer on which the server is installed. b If you successfully access LMC directly on a server, use the System Status task on the System tab to determine whether any of the servers in the system are not communicating. c If any server is not communicating, uninstall it from the computer where it was installed. Note: If this is not possible, or if the entry remains after uninstalling, select the non-communicating server or servers in LMC, and then click Remove Server(s). d Try to access LMC using the load balancer address. 4 If the issue is still not resolved, uninstall and reinstall all components, making sure to enter correct addresses for the database and load balancer where applicable. Troubleshooting 121