Brother International PR-620 Users Manual - English - Page 216

Symptom, Probable Cause, Remedy, Reference - issues

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Troubleshooting If the machine does not operate correctly, check for the following points/issues before requesting service. If the suggested remedy does not correct the problem, contact your authorized dealer. Symptom The embroidery machine does not operate. Probable Cause The machine is not turned ON. The machine has not been unlocked. The start/stop button was not pressed. The needle is not installed correctly. The needle set screw is loose. The needle is bent or blunt. The area around the hole in the needle plate is damaged. 1 Remedy Turn on the embroidery machine. Touch the unlock key. With the machine unlocked, press the start/stop button. Correctly install the needle. Use the Allen screw driver to securely tighten the needle set screw. Replace the needle with a new one. Reference Page p.20 p.42 p.42 p.63 p.63 p.15, 63 Replace the needle plate. Consult your nearest authorized dealer. The needle breaks. 1 Scratches/Burrs The needle hits/touchs the needle plate. 12 Replace needle. Consult your nearest authorized dealer. 3 1 Needle 2 Hole in needle plate 3 Needle hits hole The presser foot is set too high 7 and not correctly positioned. Consult your nearest authorized The needle hits/touches the dealer. presser foot. Troubleshooting 199

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Troubleshooting
199
7
Troubleshooting
If the machine does not operate correctly, check for the following points/issues before requesting service.
If the suggested remedy does not correct the problem, contact your authorized dealer.
Symptom
Probable Cause
Remedy
Reference Page
The embroidery
machine does not
operate.
The machine is not turned ON.
Turn on the embroidery machine.
p.20
The machine has not been
unlocked.
Touch the unlock key.
p.42
The start/stop button was not
pressed.
With the machine unlocked,
press the start/stop button.
p.42
The needle
breaks.
The needle is not installed
correctly.
Correctly install the needle.
p.63
The needle set screw is loose.
Use the Allen screw driver to
securely tighten the needle set
screw.
p.63
The needle is bent or blunt.
Replace the needle with a new
one.
p.15, 63
The area around the hole in the
needle plate is damaged.
1
Scratches/Burrs
Replace the needle plate.
Consult your nearest authorized
dealer.
The needle hits/touchs the
needle plate.
1
Needle
2
Hole in needle plate
3
Needle hits hole
Replace needle.
Consult your nearest authorized
dealer.
The presser foot is set too high
and not correctly positioned.
The needle hits/touches the
presser foot.
Consult your nearest authorized
dealer.
1
1
2
3