Dell C5765DN Dell Color Laser Multifunction Printer User's Guide - Page 512
Symptom, Cause, Remedy, the [Print Mode] on the [Machine Status]
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22 Problem Solving Symptom Cause Remedy Unable to print, or Is a message displayed on the Follow the instructions displayed to resolve unable to copy. touch screen? the problem. Is the memory capacity insufficient? Perform one of the following: • Set [Image Quality] to [Standard] in the print driver, or try printing again by setting [Print Page Mode] to [On]. • Set the status of the unused ports to [Disabled]. Is the print mode [Off-line]? Press the button to check the [Print Mode] on the [Machine Status] screen. If [Print Mode] is set to [Off-line], select [On-line]. Is the power cord disconnected from the machine? Switch the main power and power off, and then firmly plug the power cord into the connector of the machine and power outlet. Then switch the main power and power on. Refer to "Power Source" (P.34). The indicator does not light even though you instructed the machine to print. Is the interface cable connected? Is the computer's environment correctly set? Is the required port status set to [Enabled]? Check the interface cable connection. Check the computer environment such as print driver settings. Check the status of the port to use, and then set the port status to [Enabled]. Refer to "Port Settings" (P.324). Paper is not fed from Tray 5. Is the specified size paper loaded in the tray? Follow the instructions displayed to load paper of correct size, and then try again. Refer to "Loading Paper in Tray 5 (Bypass Tray)" (P.211). Unsatisfactory print quality. A probable cause is an image defect. Resolve the problem by referring to "Image Quality Trouble". Refer to "Image Quality Trouble" (P.516). Unable to print Non-standard fonts are used text correctly. for printing. (Text is garbled.) Check the application or print driver settings. If PostScript is being used, download the required fonts. Unable to insert Did you open a cover or turn or remove a paper the machine off during tray. printing? Do not forcibly insert or remove the paper tray. Switch off the power. In a few seconds, switch on the power. When the machine is ready to receive data, insert or remove the paper tray. 512