Dell C5765DN Dell Color Laser Multifunction Printer User's Guide - Page 538

22 Problem Solving When you cannot print Cause Check point Remedy The machine is processing a print job from a different computer. (When [SMB (Spool)] is set to [Off]) Confirm whether the machine is processing a print job. (A write error dialog is displayed to indicate that there is no room to store your print job.) Wait until the machine completes processing the print job, or change the machine setting to the [Spool] mode. The connections to the machine exceeded the maximum number allowed. Confirm whether the machine is processing simultaneous requests (print requests, status queries, etc.) from multiple computers. (A write error dialog is displayed to indicate that no more remote computers can be connected.) Wait for a while and try printing again. When you cannot delete documents from the [Print] window Cause Check point Remedy You are trying to delete all print data displayed in the [Print] window. (Only the system administrator is allowed to delete all data.) Confirm whether you are trying to delete the print data from the [Print] menu. ([Cancel All Documents] menu.) Select the print data to delete, and delete from the [Document] menu in the [Print] window. (Select [Cancel].) The print data has a different owner. Confirm whether the name displayed as the owner for the selected print data and the user's login name to Windows are the same. Login to Windows using the name displayed as the owner of the print data, and then delete the print data. Others Symptom The message "Unknown document name" is displayed for the job name in the job history instead of the correct job name. Remedy Change the setting of the SMB receiving buffer to [Hard Disk Spool] or [Memory Spool]. 538