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Internet/Intranet Connection Problems, When connection to the Internet/Intranet fails

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Network-related Problems Internet/Intranet Connection Problems The possible causes and remedies for problems when connecting to the Internet or intranet are as follows: When connection to the Internet/Intranet fails Cause Remedy The Authentication feature used on the remote server is not supported by the machine. Only Basic Authentication is supported by the machine. The machine does not support NTLM/digest. For security purposes, change to the Authentication feature using SSL. The remote linkage services used does not support the model or accessories of the machine. Purchase products/models/accessories supported by the remote linkage services. The IP address is incorrect. Confirm the IP address. If the IP address is incorrect, either set a static IP address or resolve the IP address using DHCP or Autonet. The IP gateway address is incorrect. Set the correct IP gateway address when connecting to the proxy server, or to a Web server via the IP gateway. The subnet mask is incorrect. Set the correct subnet mask corresponding to your environment. The DNS server address is incorrect. Confirm the DNS server address. The DNS server selected cannot resolve the address. Select a DNS server that can resolve the address. • When connecting via the proxy server Set the IP address of a DNS server that can resolve the address of the proxy server. • When not connecting via the proxy server Set the IP address of a DNS server that can resolve the destination address. The address that does not use a proxy server is incorrect. Confirm whether only addresses that do not use a proxy server are set. Even if addresses not through a proxy server are specified using the FQDN, if a server is directly accessed using its IP address, the registered server is not excluded. Set the address not to use a proxy server. Likewise, even if you directly specify an address that does not use a proxy server, if a server is accessed with the FQDN, the registered server is not excluded. Set an IP address with the FQDN not to use a proxy server. The desired server, or the proxy Confirm whether the desired server or the proxy server is server is down. operating correctly. The network cable is not connected, or broken. Confirm whether the network cable is correctly connected. We recommend using a spanning-tree configuration, with which network disconnection rarely occurs. Cannot communicate because of overloading of the server application. An error that is not displayed on the control panel occurs. Wait for a while and try accessing again. Even though an error occurs during background processing, no massage appears on the control panel. Display the [Job Status] screen or print the Job History Report to confirm the result. 547

Section	Page
Table of Contents	3
1 Before Using the Machine	15
Preface	16
Types of Manuals	17
Using This Guide	18
Organization of This Guide	18
Conventions	20
Technical Support	21
Dell™ Technical Support Policy	21
Warranty and Return Policy	21
Contacting Dell	21
About License	22
RSA BSAFE	22
Heimdal	22
JPEG Code	22
Libcurl	23
FreeBSD	23
OpenLDAP	24
DES	26
AES	26
TIFF (libtiff)	26
ICC Profile (Little cms)	26
XML Paper Specification (XPS)	26
Cyrus SASL	26
Legal Notice	28
2 Product Overview	29
Machine Components	30
Power Source	34
Switching the Main Power On	34
Switching the Power On	34
Switching the Power Off	35
Switching the Main Power Off	36
Ground Fault Interrupter	37
Power Saver Mode	38
Entering the Power Saver Mode	38
Exiting the Power Saver Mode	39
Control Panel	40
Screens and Buttons Displayed	42
About the [Home] Screen	43
Entering Text	46
Paper Output	47
3 Copy	49
Copying Procedure	50
Step 1 Loading Documents	50
Step 2 Selecting Features	52
Step 3 Entering a Quantity	53
Step 4 Starting the Copy Job	54
Step 5 Confirming the Copy Job in Job Status	55
Operations during Copying	56
Stopping the Copy Job	56
Changing the Number of Copies	57
Interrupting the Copy Job	58
Simple Copy	59
Paper Supply (Selecting the Paper for Copying)	59
Reduce / Enlarge (Making Enlarged/Reduced Copies)	60
2 Sided Copying (Making 2 Sided Copies)	61
Black & White / Color (Selecting the Color for Copying)	62
Lighten/Darken (Adjusting the Copy Density)	62
2 Pages per Side (Copying Two Pages onto One Sheet)	62
Original Orientation (Specifying the Orientation of Loaded Documents)	63
Copy	64
Reduce / Enlarge (Making Enlarged/Reduced Copies)	64
Paper Supply (Selecting the Paper for Copying)	67
Output Color (Selecting the Color for Copying)	70
2 Sided Copying (Making 2 Sided Copies)	74
Copy Output (Specifying Finishing Options)	74
Pages per Side (Copying Multiple Pages onto One Sheet)	74
Lighten/Darken (Adjusting the Copy Density)	75
Image Quality	76
Original Type (Selecting the Document Type)	76
Image Options (Adjusting Copy Density/Sharpness/Saturation of Images)	78
Image Enhancement (Erasing the Background Color of Documents/Adjusting Contrast)	78
Color Effects (Selecting an Image Quality)	79
Color Balance (Adjusting Color Balance)	80
Color Shift (Adjusting the Color Tone)	82
Layout Adjustment	83
2 Sided Copying (Making 2 Sided Copies)	84
Book Copying (Copying Facing Pages onto Separate Sheets)	85
2 Sided Book Copying (Making 2 Sided Copies of Facing Pages)	86
Original Size (Specifying the Scan Size for the Document)	88
Mixed Size Originals (Scanning Different Size Documents Simultaneously)	89
Edge Erase (Erasing Edges and Margin Shadows of the Document)	90
Image Shift (Adjusting the Image Position)	92
Invert Image (Making Reversed Copies of Images)	95
Original Orientation (Specifying the Orientation of Loaded Documents)	96
Image Rotation (Changing the Orientation of Images)	97
Output Format	99
2 Sided Copying (Making 2 Sided Copies)	99
Booklet Creation (Creating a Booklet)	99
Covers (Attaching Covers to Copies)	102
Pages per Side (Copying Multiple Pages onto One Sheet)	103
Poster (Making Enlarged Copies Spread over Multiple Sheets)	104
Repeat Image (Making Multiple Copies on One Sheet)	106
Preset Repeat Image (Making Multiple Copies on a Single Sheet)	107
Transparency Options (Inserting Blank Sheets between Transparencies)	107
Copy Output (Specifying Finishing Options)	109
ID Card Copy (Copying Both Sides of an ID Card)	111
Job Assembly	113
Build Job (Processing Documents Scanned with Different Settings as One Job)	113
Sample Job (Checking the Finished Output of the Copy)	117
Combine Original Sets (Adding Originals)	118
Delete Outside / Delete Inside (Deleting Outside or Inside of the Selected Area)	121
Stored Programming (Calling a Stored Program for Build Job)	122
4 Fax	123
Fax Procedure	124
Step 1 Loading Documents	124
Step 2 Selecting Features	126
Step 3 Specifying Destinations	127
Step 4 Starting the Fax Job	128
Step 5 Confirming the Fax Job in Job Status	129
Operations during Faxing	130
Stopping the Fax Job	130
Changing the Scan Settings	131
5 Scan	133
Scanning Procedure	134
Step 1 Loading Documents	134
Step 2 Selecting the Features	136
Step 3 Starting the Scan Job	138
Step 4 Confirming the Scan Job in Job Status	140
Step 5 Saving the Scanned Data	140
Operations during Scanning	141
Stopping the Scan Job	141
Previewing the Scanned Images during a Scan Job	142
Changing Scan Settings	143
6 Job Flow Sheets	145
Job Flow Procedure	146
Step 1 Opening the [Job Flow Sheets] Screen	146
Step 2 Selecting a Job Flow Sheet	146
Step 3 Confirming/Changing the Job Flow Sheet	147
Step 4 Starting the Job Flow Sheet	147
Selecting/Changing a Job Flow Sheet	148
7 Stored Programming	151
Stored Programming Overview	152
Registering/Deleting/Renaming Stored Programs	153
Registering Stored Programs	154
Notes and Restrictions on Registering Stored Programs	155
Registering Stored Programs for Build Job	156
Deleting Stored Programs	157
Entering/Changing a Stored Program Name	157
Assigning/Changing Icons for Stored Programs	158
Calling a Stored Program	159
Calling a Stored Program for Build Job	160
8 Web Applications	161
Web Applications Overview	162
Accessing Web Applications	163
Accessing Using Buttons Registered on the [Home] Screen	164
9 Media Print (Text and Photos)	165
Overview of Media Print	166
Supported Media and File Formats	167
Notes and Restrictions on Media Print	167
Media Print - Text	169
Selecting Files	169
[Select From List] Screen	170
Media Print - Photos	171
Selecting Files	171
[Select From List] Screen	172
Selecting the Printing Options	173
Media Print - Photos	173
Media Print - Text	174
Index Print	175
10 Job Status	177
Job Status Overview	178
Checking Current/Pending Jobs	179
Checking Completed Jobs	181
Printing and Deleting Stored Jobs	182
Secure Print	182
Sample Set	184
Delayed Print	186
Charge Print	187
Private Charge Print	190
Public Folder	192
Undelivered Faxes	193
Printing Pending Jobs	195
Handling Error Terminations	196
11 Computer Operations	197
Features Overview	198
12 Paper and Other Media	199
Print Media Guidelines	200
Paper	200
Transparencies	202
Envelopes	203
Labels	204
Storing Print Media	204
Identifying Print Media and Specifications	205
Loading Paper	207
Loading Paper in Trays 1 to 4	207
Loading an Envelope in Trays 1 to 4	209
Loading Paper in Tray 5 (Bypass Tray)	211
Loading an Envelope in Tray 5 (Bypass Tray)	212
Changing the Paper Settings	214
13 Maintenance	217
Replacing Consumables	218
Replacing Toner Cartridges	219
Replacing Waste Toner Container	221
Replacing Drum Cartridges C, M, Y, or K	223
Replacing Staple Cartridge (for Finisher-AB1)	227
Replacing Fusing Unit	228
Replacing Transfer Belt Unit	230
Replacing Transfer Roller	234
Replacing Separator Rollers	236
Cleaning the Machine	240
Cleaning the Exterior	240
Cleaning the Interior (Laser Scanners)	240
Cleaning the Conductivity Temperature Depth (CTD) Sensor	241
Cleaning the Touch Screen	245
Cleaning Document Cover and Document Glass	246
Cleaning the White Chute and Constant Velocity Transport Glass	246
Cleaning Document Feeder Rollers	247
Executing Calibration	248
Adjusting Color Registration	251
Auto Color Registration	251
Side Color Registration	253
Printing a Report/List	254
Deleting a Private Charge Print Job with an Invalid User ID	255
Setting Restore Tool	256
14 Machine Status	257
Overview of Machine Status	258
Machine Information	259
General Information	259
Paper Tray Status	260
Print Reports	260
Automatically Printed Reports/Lists	268
Overwrite Hard Disk	269
Print Mode	269
Fax Receiving Mode	272
Faults	273
Supplies	274
Billing Information	275
Billing Information	275
User Account Billing Information	276
15 Tools	279
System Settings Procedure	280
Step 1 Entering System Administration Mode	280
Step 2 Entering the System Administrator User ID and Passcode	280
Step 3 Selecting [Tools]	281
Step 4 Selecting a Tab on the [Tools] Screen	281
Step 5 Setting a Feature	283
Step 6 Exiting System Administration Mode	283
Tools Menu List	284
Common Service Settings	295
Machine Clock/Timers	295
Audio Tones	298
Screen/Button Settings	299
Paper Tray Settings	301
Image Quality Adjustment	304
Reports	305
Maintenance	307
Notify Job Completion by E-mail	308
Plug-in Settings	308
Other Settings	308
Copy Service Settings	316
Copy Tab - Features Allocation	316
Preset Buttons	317
Copy Defaults	317
Copy Control	321
Original Size Defaults	322
Reduce/Enlarge Presets	323
Custom Colors	323
Connectivity & Network Setup	324
Port Settings	324
Protocol Settings	328
Machine's E-mail Address/Host Name	331
Proxy Server Settings	332
Outgoing/Incoming E-mail Settings	333
Remote Authentication/Directory Service	334
Security Settings	340
Other Settings	344
Print Service Settings	345
Allocate Memory	345
Delete Form	347
Other Settings	347
Scan Service Settings	352
First Tab	352
Scan Defaults	353
Scan to PC Defaults	355
Original Size Defaults	355
Output Size Defaults	356
Reduce/Enlarge Presets	356
Other Settings	356
Fax Service Settings	359
Screen Defaults	359
Fax Defaults	360
Fax Control	360
Fax Received Options	365
Reduce/Enlarge Presets	365
Original Size Defaults	366
Local Terminal Information	366
E-mail Service Settings	368
E-mail Control	368
Folder Service Settings	371
Job Flow Service Settings	372
Media Print Service Settings	373
Stored File Settings	374
Web Applications Service Setup	376
Server Setup	377
Other Settings	378
Web Browser Setup	379
Setup	381
Create Folder	381
Stored Programming	383
Create Job Flow Sheet	383
Create Job Flow Sheet Keyword	390
Add Address Book Entry	390
Create Fax Group Recipients	396
Add Fax Comment	397
Paper Tray Attributes	397
Accounting	398
Create/View User Accounts	398
View Accounts	401
Reset User Accounts	401
System Administrator's Meter (Copy Jobs)	402
Accounting Type	402
Accounting Login Screen Settings	403
Fax Billing Data	404
Accounting/Billing Device Settings	405
Authentication/Security Settings	407
System Administrator Settings	407
Authentication	408
Job Status Default	415
Overwrite Hard Disk	415
16 Dell Printer Configuration Web Tool Settings	417
Installation of Dell Printer Configuration Web Tool	418
Preparations	418
Configuration on the Machine	419
Starting Dell Printer Configuration Web Tool	420
Configuring Machine Settings Using Dell Printer Configuration Web Tool	421
17 Printer Environment Settings	425
Print Overview	426
Installation When Using USB Port	429
Step 1 Preparations	429
Step 2 Configuration on the Machine	429
Step 3 Configuration on the Computer	430
Dell Printer Configuration Web Tool Setting Items	430
Installation When Using TCP/IP (LPD/Port 9100)	431
Step 1 Preparations	431
Step 2 Configuration on the Machine	431
Step 3 Configuration on the Computer	432
Dell Printer Configuration Web Tool Setting Items	432
Installation When Using NetWare	434
Step 1 Preparations	434
Step 2 Configuration on the Machine	434
Step 3 Configuration on the Computer	435
Dell Printer Configuration Web Tool Setting Items	436
Installation When Using Microsoft Network (SMB)	437
Step 1 Preparations	437
Step 2 Configuration on the Machine	437
Step 3 Configuration on the Computer	438
Dell Printer Configuration Web Tool Setting Items	438
Installation When Using Internet Printing Protocol (IPP)	439
Step 1 Preparations	439
Step 2 Configuration on the Machine	439
Step 3 Configuration on the Computer	440
Dell Printer Configuration Web Tool Setting Items	440
Installation When Using EtherTalk	441
Step 1 Preparations	441
Step 2 Configuration on the Machine	441
Step 3 Configuration on the Computer	442
Dell Printer Configuration Web Tool Setting Items	442
18 E-mail Environment Settings	443
E-mail Overview	444
Preparations	445
Installation Procedures	447
Step 1 Enabling Port and Setting up TCP/IP	447
Step 2 Configuring E-mail Environment	448
Dell Printer Configuration Web Tool Setting Items	450
19 Scanner Environment Settings	451
Scan Service Overview	452
Configuration of Store to Folder	453
Step 1 Enabling Port and Setting up TCP/IP	453
Step 2 Registering a Folder	454
Step 3 Configuring a Computer	454
Configuration of Scan to PC	455
Step 1 Preparations	455
Step 2 Enabling Port and Setting up TCP/IP	456
Step 3 Configuration on the Computer	457
Configuration of Store to USB	458
Step 1 Available USB Memory Devices	458
Step 2 Dell Printer Configuration Web Tool Setting Items	458
Configuration of Job Flow Sheets	459
Step 1 Enabling Ports and Setting up TCP/IP	459
Step 2 Configuring the SNMP Port	460
Step 3 Configuration on the Computer	460
Configuration of Store & Send Link	461
Step 1 Configuring E-mail	461
Step 2 Enabling Authentication	461
Step 3 Other Settings	461
Step 4 Dell Printer Configuration Web Tool Setting Items	462
20 Encryption and Digital Signature Settings	463
Encryption and Digital Signature Overview	464
Types of Certificate	464
Encryption Features for Communication	464
Encryption and Digital-Signature Features for Scan Files	465
Configuration of HTTP Communications Encryption	466
Installation Overview	466
Step1 Configuration on the Machine	466
Step2 Configuration on the Computer	467
Configuration of Encryption using IPSec	468
Installation Overview	468
Step1 Import and Configuration of a Certificate	468
Step2 Configuration on the Machine (Configuration of IPSec)	469
Step3 Configuration on the Computer	470
Configuration of E-mail Encryption/Digital Signature	471
Installation Overview	471
Step1 Configuration on the Machine	471
Step2 Configuration on Sender and Recipient	473
Configuration of PDF/XPS Signature	475
Installation Overview	475
Step1 Configuration on the Machine	475
Step2 Configuration on the Computer	476
21 Authentication and Accounting Features	477
Overview of Authentication and Accounting Feature	478
Overview of Authentication Feature	478
Overview of Accounting Feature	479
Authentication	480
User Types Managed by Authentication Feature	480
User Roles and Authorization Groups	480
Types of Authentication	481
Types of Account Administration	482
Authentication and Accounting Relationship	483
Services Controlled by Authentication	484
Overview	484
Services Restricted by User ID Authentication	484
Services Restricted by the Combined Use of Smart Card Authentication and User ID Authentication	486
Authentication for Job Flow Sheets and Folders	489
Overview	489
When the Authentication Feature is Disabled	491
When the Authentication Feature is Enabled	494
Jobs Manageable by Account Administration	497
Configuration for Authentication	500
Installation Overview	500
Enabling Authentication	500
Changing the Default Authorization Group Settings	503
Creating an Authorization Group	503
Configuration for Account Administration	505
Step 1 Selecting an Accounting Type	505
Step 2 Registering User Information	505
User Authentication Operations	507
Authenticating Login Users	507
Changing Passcode	508
22 Problem Solving	509
Troubleshooting	510
Machine Trouble	511
Image Quality Trouble	516
Trouble during Copying	521
Unable to Copy	521
The Copy Result is Not What was Expected	522
Trouble during Printing	525
Unable to Print	525
The Print Result is Not What was Expected	526
Trouble during Faxing	528
Sending Problems	528
Receiving Problems	530
Trouble during Scanning	532
Unable to Scan with the Machine	532
Unable to Import Scanned Documents to the Computer	532
Unable to Send a Scanned Document over the Network (FTP/SMB)	534
Unable to Send E-mail	535
The Image is not What was Expected	535
Network-related Problems	537
When using SMB	537
When using NetWare	539
When using TCP/IP	543
When using EtherTalk	544
Dell Printer Configuration Web Tool Problems	545
E-mail Features Problems	546
Internet/Intranet Connection Problems	547
IPv4 and IPv6 Connection Problems	548
Media Print - Text Trouble	551
Media Print - Photos Trouble	552
Status Code	553
Other Errors	616
Paper Jams	617
Paper Jams in Trays 1 to 4	617
Paper Jams in Tray 5 (Bypass)	619
Paper Jams in Fusing Unit	620
Paper Jams in Duplex Module	621
Paper Jams in Finisher-AB1	622
Paper Jams in H Transport Unit	623
Document Jams	624
Duplex Automatic Document Feeder B1-C	624
Stapler Faults	626
Staple Jams in Staple Cartridge (for Finisher-AB1)	627
23 Install Operation for Eco copy/My Forms	629
Before Installation	630
Environment Settings	630
SSL / TLS Settings in Dell Printer Configuration Web Tool	632
Installation Procedures	635
Installation	635
Uninstallation/Version Upgrade	637
About License	638
About OSS	638
24 Using Eco copy	651
About Eco copy	652
Eco copy Procedure	653
Problem Solving	655
Troubleshooting	655
View Detailed Information	655
Notes and Restrictions	656
25 Using My Forms	657
About My Forms	658

Match case Limit results 1 per page

Network-related Problems

Internet/Intranet Connection Problems

The possible causes and remedies for problems when connecting to the Internet or intranet

are as follows:

When connection to the Internet/Intranet fails

Cause

Remedy

The Authentication feature

used on the remote server is

not supported by the machine.

Only Basic Authentication is supported by the machine. The

machine does not support NTLM/digest.

For security purposes, change to the Authentication feature

using SSL.

The remote linkage services

used does not support the

model or accessories of the

machine.

Purchase products/models/accessories supported by the remote

linkage services.

The IP address is incorrect.

Confirm the IP address. If the IP address is incorrect, either set a

static IP address or resolve the IP address using DHCP or

Autonet.

The IP gateway address is

incorrect.

Set the correct IP gateway address when connecting to the proxy

server, or to a Web server via the IP gateway.

The subnet mask is incorrect.

Set the correct subnet mask corresponding to your environment.

The DNS server address is

incorrect.

Confirm the DNS server address.

The DNS server selected

cannot resolve the address.

Select a DNS server that can resolve the address.

• When connecting via the proxy server

Set the IP address of a DNS server that can resolve the address

of the proxy server.

• When not connecting via the proxy server

Set the IP address of a DNS server that can resolve the

destination address.

The address that does not use a

proxy server is incorrect.

Confirm whether only addresses that do not use a proxy server

are set. Even if addresses not through a proxy server are specified

using the FQDN, if a server is directly accessed using its IP

address, the registered server is not excluded. Set the address not

to use a proxy server.

Likewise, even if you directly specify an address that does not use

a proxy server, if a server is accessed with the FQDN, the

registered server is not excluded. Set an IP address with the

FQDN not to use a proxy server.

The desired server, or the proxy

server is down.

Confirm whether the desired server or the proxy server is

operating correctly.

The network cable is not

connected, or broken.

Confirm whether the network cable is correctly connected. We

recommend using a spanning-tree configuration, with which

network disconnection rarely occurs.

Cannot communicate because

of overloading of the server

application.

Wait for a while and try accessing again.

An error that is not displayed

on the control panel occurs.

Even though an error occurs during background processing, no

massage appears on the control panel. Display the [Job Status]

screen or print the Job History Report to confirm the result.

547