Dell C5765DN Dell Color Laser Multifunction Printer User's Guide - Page 537

Network-related Problems Network-related Problems This section describes how to resolve network related problems. When using SMB When SMB is used, identify the symptom in the following table to perform the remedy. When you cannot communicate with the machine Cause The computer and the machine are using different protocols. The machine belongs to different network (subnet). The host name specified for the machine is already in use. Check point Remedy Although [Search for Other Computers] under [Start] > [Search] > [Other Computers] on the computer is displaying the machine, [Network Computer] does not display the machine. Configure the machine and each computer to use the same SMB operational protocol. Although [Search for Other Computers] under [Start] > [Search] > [Other Computers] on the computer is displaying the machine, [Network Computer] does not display the machine. If the machine and the computers are set to different networks, consult your network administrator. Print out Configuration Report to confirm whether "Repetitive Host Name" is printed in the SMB status information. Use Dell Printer Configuration Web Tool to change the host name to a unique name, or restore the machine settings to the default settings. When you cannot communicate with the machine or other SMB machines Cause Check point If [Auto Master Mode] of SMB is set to [On], the number of machines whose information can be stored is limited. The number depends on the network environment. The machine or other SMB machines cannot be searched from the Network Computers icon. Remedy Confirm the setting of [Auto Master Mode] of SMB. If the setting is enabled, change it to [Off]. 537