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HP Officejet 5500 HP Officejet 5500 series All-in-One - (English) Reference Gu - Page 131

communicating properly with the telephone line. For information on, how to connect the DSL filter, see

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troubleshooting troubleshooting information problem I have difficulties when sending faxes and when receiving faxes (continued) possible cause and solution • Make sure you have correctly connected the HP Officejet to the telephone wall jack, and correctly connected any additional equipment and services that share the phone line with your HP Officejet. Use the 1-LINE port on the back of the HP Officejet to connect to the wall jack, and use the 2-EXT port to connect any other equipment, such as a PC modem or an answering machine. For more information and connection diagrams, see fax setup on page 91. • Using a telephone line splitter can cause faxing problems. (A splitter is two-cord connector that plugs into a wall jack.) Try removing the splitter and connecting the HP Officejet directly to the telephone wall jack. • Check that the telephone wall jack has a working telephone line by plugging in a phone and checking for a dial tone. • Telephone lines with poor sound quality (noise) can cause faxing problems. Check the sound quality of the telephone line by plugging a phone into the wall jack and listening for static or other noise. If you hear noise, turn off the Error Correction Mode (ECM) feature on your HP Officejet and try faxing again. For information, see use error correction mode on page 49. Also contact your phone company to report the noise problem on your line. • Other equipment using the same telephone line as the HP Officejet might be in use. For example, you cannot use your HP Officejet for faxing if an extension phone is off-hook, or if you are using your PC modem to e-mail or access the Internet. • If you are using a digital subscriber line (DSL), make sure that you have a DSL filter connected or you will not be able to fax successfully. Obtain a DSL filter from your DSL provider. The DSL filter removes the digital signal that blocks your HP Officejet from communicating properly with the telephone line. For information on how to connect the DSL filter, see faxing from a DSL line on page 106. • Check for error messages on the front panel display of your HP Officejet. Until a product error condition is resolved, you will not be able to send or receive faxes. For information on resolving error conditions, see the hp officejet 5500 series troubleshooting section in the onscreen hp photo & imaging help that came with your software. • If you are using either a PBX or an ISDN converter, make sure the HP Officejet is connected to the port that is designated for fax and phone use. Note that some ISDN systems allow you to configure the ports for specific phone equipment-for example, you might have assigned one for telephone and Group 3 fax and another for multiple purposes. If you continue to have problems when connected to the fax/phone port, try using the port designated for multiple purposes (might be labeled "multi-combi" or something similar). reference guide 121

Section	Page
hp officejet overview	11
the hp officejet 5500 series at a glance	11
front panel overview	12
menu overview	14
use the hp director software to do more with your hp officejet	14
open the hp director for Windows users	14
open the hp director for Macintosh users	16
load originals and load paper	19
load originals	19
load an original in the automatic document feeder	19
load an original on the glass	21
load an original photo on the glass	22
load paper	22
load envelopes	24
load 4 by 6 inch (10 by 15 cm) photo paper	25
recommended papers	26
load other types of paper in the input tray	26
set the paper type	27
set the paper size	27
set the copy paper size	27
set the paper size for receiving a fax	27
avoid jams	28
use the copy features	29
overview	29
increase copy speed or quality	30
change default copy settings	30
copy a two-page black-and-white document	31
make a 4 by 6 inch (10 by 15 cm) borderless copy of a photo	32
make multiple copies of the same original	33
copy a 4 by 6 inch (10 by 15 cm) photo onto a full-size page	34
copy a legal-size document onto letter paper	36
copy a washed-out original	37
copy a document that has been faxed several times	37
enhance light areas of your copy	38
stop copying	39
use the scan features	41
scan an original	41
stop scanning	42
use the fax features	43
send a fax	44
enable fax confirmation	44
send a basic fax	45
send a color original or photo fax	45
send a fax using speed dials	46
schedule a fax	46
cancel a scheduled fax	47
send a fax from memory	47
send a fax using monitor or manual dialing	47
send a manual fax from a telephone	48
receive a fax	48
set the number of rings before answering	49
set up the hp officejet to receive faxes automatically or manually	49
receive a fax manually	50
poll to receive a fax	51
set the fax header	51
enter text	52
print reports	52
generate reports automatically	53
generate reports manually	53
set up speed dialing	54
create individual speed-dial settings	54
delete speed-dial settings	55
control resolution and contrast	55
change resolution	55
change contrast	56
set fax options	57
set new defaults	57
redial a busy or unanswered number automatically	57
forward faxes to another number	58
edit or cancel fax forwarding	58
use error correction mode	59
set automatic reduction for incoming faxes	59
adjust the volume	59
change the answer ring pattern (distinctive ringing)	60
set the date and time	60
set the paper size	61
set tone or pulse dialing	61
set backup fax reception	61
reprint the faxes in memory	62
stop faxing	62
print from your computer	63
print from a software application	63
Windows users	63
Macintosh users	63
set print options	64
Windows users	64
Macintosh users	65
stop a print job	65
order supplies	67
order media	67
order print cartridges	67
maintain your hp officejet	69
clean the glass	69
clean the lid backing	70
clean the exterior	70
work with print cartridges	70
check the ink levels	71
print a self-test report	71
handle the print cartridges	72
replace the print cartridges	73
align the print cartridges	75
clean the print cartridges	77
clean the print cartridge contacts	78
restore factory defaults	79
set the scroll speed	79
set the prompt delay time	80
self-maintenance sounds	80
hp officejet 5500 series support	81
get support and other information from the Internet	81
hp customer support	81
call in North America during warranty	82
call elsewhere in the world	82
call in Australia post-warranty	84
prepare your hp officejet for shipment	84
hp distribution center	85
warranty information	87
duration of limited warranty	87
warranty service	87
express service	87
warranty upgrades	87
returning your hp officejet for service	88
hewlett-packard limited global warranty statement	88
extent of limited warranty	88
limitations of warranty	89
limitations of liability	89
local law	89
technical information	91
paper specifications	91
paper-tray capacities	91
automatic document feeder paper capacity	92
paper sizes	92
print margin specifications	92
fax specifications	93
scan specifications	93
physical specifications	93
power specifications	93
environmental specifications	94
environmental product stewardship program	94
protecting the environment	94
ozone production	94
energy consumption	94
paper use	95
plastics	95
material safety data sheets	95
recycling program	95
hp inkjet supplies recycling program	95
regulatory notices	95
regulatory model identification number	95
notice to users of the U.S. telephone network: FCC requirements	96
FCC statement	96
note à l’attention des utilisateurs du réseau téléphonique Canadien/notice to users of the Canadian telephone network	97
note à l’attention des utilisateurs Canadien/notice to users in Canada	98
notice to users in the European Economic Area	98
notice to users of the German telephone network	98
geräuschemission	99
declaration of conformity (European Union)	99
notice to users in Korea	99
declaration of conformity	100
fax setup	101
how to tell if the instructions in this chapter apply to you	101
how to choose the right fax setup for your office	102
select your fax setup case from this table	104
case A: separate fax line (no voice calls received)	105
how your hp officejet will answer fax calls	105
case B: faxing with a distinctive ring service on the same line	106
how your hp officejet will answer fax calls	106
case C: shared voice/fax line	107
how to answer fax calls automatically	107
how to answer fax calls manually	108
case D: fax line shared with PC modem (no voice calls received)	108
how your hp officejet will answer fax calls	109
case E: shared voice/fax line with PC modem	109
how to answer fax calls automatically	110
how to answer fax calls manually	110
case F: shared voice/fax line with answering machine	110
how your hp officejet will answer fax calls	111
case G: shared voice/fax line with PC modem and answering machine	112
how your hp officejet will answer fax calls	113
case H: shared voice/fax line with voice mail	113
how to answer fax calls manually	114
case I: shared voice/fax line with PC modem and voice mail	114
how to answer fax calls manually	116
faxing from a DSL line	116
hp instant share setup and use	117
use hp instant share in five easy steps (Windows)	117
use a scanned image	118
access hp instant share from the hp director	118
send a photo or image using your hp officejet (Macintosh)	119
use a scanned image	119
access the e-mail option from the hp director	120
why should I register with hp instant share (Windows)?	120
troubleshooting information	121
installation troubleshooting	121
software and hardware installation troubleshooting	121
fax setup troubleshooting	129
hp instant share setup troubleshooting	134
operational troubleshooting	134

Match case Limit results 1 per page

reference guide

troubleshooting information

121

troubleshooting

I have difficulties

when sending faxes

and when receiving

faxes

(continued)

•

Make sure you have correctly connected the HP Officejet to the

telephone wall jack, and correctly connected any additional

equipment and services that share the phone line with your

HP Officejet.

Use the 1-LINE port on the back of the HP Officejet to connect to

the wall jack, and use the 2-EXT port to connect any other

equipment, such as a PC modem or an answering machine. For

more information and connection diagrams, see

fax setup

page 91.

•

Using a telephone line splitter can cause faxing problems. (A

splitter is two-cord connector that plugs into a wall jack.) Try

removing the splitter and connecting the HP Officejet directly to the

telephone wall jack.

•

Check that the telephone wall jack has a working telephone line by

plugging in a phone and checking for a dial tone.

•

Telephone lines with poor sound quality (noise) can cause faxing

problems. Check the sound quality of the telephone line by

plugging a phone into the wall jack and listening for static or other

noise. If you hear noise, turn off the Error Correction Mode (ECM)

feature on your HP Officejet and try faxing again. For information,

see

use error correction mode

on page 49. Also contact your

phone company to report the noise problem on your line.

•

Other equipment using the same telephone line as the HP Officejet

might be in use. For example, you cannot use your HP Officejet for

faxing if an extension phone is off-hook, or if you are using your PC

modem to e-mail or access the Internet.

•

If you are using a digital subscriber line (DSL), make sure that you

have a DSL filter connected or you will not be able to fax

successfully. Obtain a DSL filter from your DSL provider. The DSL

filter removes the digital signal that blocks your HP Officejet from

communicating properly with the telephone line. For information on

how to connect the DSL filter, see

faxing from a DSL line

page 106.

•

Check for error messages on the front panel display of your

HP Officejet. Until a product error condition is resolved, you will not

be able to send or receive faxes. For information on resolving error

conditions, see the

hp officejet 5500 series

troubleshooting section

in the onscreen

hp photo & imaging help

that came with your

software.

•

If you are using either a PBX or an ISDN converter, make sure the

HP Officejet is connected to the port that is designated for fax and

phone use.

Note that some ISDN systems allow you to configure the ports for

specific phone equipment—for example, you might have assigned

one for telephone and Group 3 fax and another for multiple

purposes. If you continue to have problems when connected to the

fax/phone port, try using the port designated for multiple purposes

(might be labeled “multi-combi” or something similar).

problem

possible cause and solution