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hp instant share setup troubleshooting, operational troubleshooting

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troubleshooting chapter 14 problem possible cause and solution I hear static on my telephone line ever since I connected the HP Officejet (continued) * This possible cause/solution applies only in the countries/regions that receive a 2-wire phone cord in the box with the HP Officejet, including: Argentina, Australia, Brazil, Canada, Chile, China, Colombia, Greece, India, Indonesia, Ireland, Japan, Korea, Latin America, Malaysia, Mexico, Philippines, Poland, Portugal, Russia, Saudi Arabia, Singapore, Spain, Taiwan, Thailand, USA, Venezuela, and Vietnam. • Using a telephone line splitter could affect the sound quality of your phone line, causing static. Try removing the splitter and connecting the HP Officejet directly to the telephone wall jack. hp instant share setup troubleshooting HP Instant Share setup errors (such as might occur when setting up the Address Book) are covered in the HP Instant Share screen-specific help. Specific operational troubleshooting information is provided in operational troubleshooting below. operational troubleshooting The hp officejet 5500 series troubleshooting section in the hp photo & imaging help contains troubleshooting tips for some of the most common issues associated with your HP Officejet. To access the troubleshooting information from a Windows computer, go to the HP Photo & Imaging Director, click Help, and then choose Troubleshooting and Support. Troubleshooting is also available through the Help button that appears on some error messages. To access troubleshooting information from the Macintosh (OS X), click the HP Director (All-in-One) icon in the Dock, select HP Help from the HP Director menu, select HP Photo and Imaging Help, and then click hp officejet 5500 series troubleshooting in the Help Viewer. If you have Internet access, you can get help from the HP website at: www.hp.com/support The website also provides answers to frequently asked questions. hp instant share troubleshooting Basic HP Instant Share troubleshooting topics are covered in the table below. Once you access the HP Instant Share website, online help is provided for any error messages encountered. error message possible cause and solution Can't connect to the Internet Your computer is unable to connect to the HP Instant Share server after the Go Online screen appears. • Check your Internet connection and make sure you are online. • If you are behind a firewall, verify that your browser proxy settings are correct. HP Instant Share Service temporarily unavailable The HP Instant Share server is currently down for maintenance. • Try connecting again later. 124 hp officejet 5500 series

Section	Page
hp officejet overview	11
the hp officejet 5500 series at a glance	11
front panel overview	12
menu overview	14
use the hp director software to do more with your hp officejet	14
open the hp director for Windows users	14
open the hp director for Macintosh users	16
load originals and load paper	19
load originals	19
load an original in the automatic document feeder	19
load an original on the glass	21
load an original photo on the glass	22
load paper	22
load envelopes	24
load 4 by 6 inch (10 by 15 cm) photo paper	25
recommended papers	26
load other types of paper in the input tray	26
set the paper type	27
set the paper size	27
set the copy paper size	27
set the paper size for receiving a fax	27
avoid jams	28
use the copy features	29
overview	29
increase copy speed or quality	30
change default copy settings	30
copy a two-page black-and-white document	31
make a 4 by 6 inch (10 by 15 cm) borderless copy of a photo	32
make multiple copies of the same original	33
copy a 4 by 6 inch (10 by 15 cm) photo onto a full-size page	34
copy a legal-size document onto letter paper	36
copy a washed-out original	37
copy a document that has been faxed several times	37
enhance light areas of your copy	38
stop copying	39
use the scan features	41
scan an original	41
stop scanning	42
use the fax features	43
send a fax	44
enable fax confirmation	44
send a basic fax	45
send a color original or photo fax	45
send a fax using speed dials	46
schedule a fax	46
cancel a scheduled fax	47
send a fax from memory	47
send a fax using monitor or manual dialing	47
send a manual fax from a telephone	48
receive a fax	48
set the number of rings before answering	49
set up the hp officejet to receive faxes automatically or manually	49
receive a fax manually	50
poll to receive a fax	51
set the fax header	51
enter text	52
print reports	52
generate reports automatically	53
generate reports manually	53
set up speed dialing	54
create individual speed-dial settings	54
delete speed-dial settings	55
control resolution and contrast	55
change resolution	55
change contrast	56
set fax options	57
set new defaults	57
redial a busy or unanswered number automatically	57
forward faxes to another number	58
edit or cancel fax forwarding	58
use error correction mode	59
set automatic reduction for incoming faxes	59
adjust the volume	59
change the answer ring pattern (distinctive ringing)	60
set the date and time	60
set the paper size	61
set tone or pulse dialing	61
set backup fax reception	61
reprint the faxes in memory	62
stop faxing	62
print from your computer	63
print from a software application	63
Windows users	63
Macintosh users	63
set print options	64
Windows users	64
Macintosh users	65
stop a print job	65
order supplies	67
order media	67
order print cartridges	67
maintain your hp officejet	69
clean the glass	69
clean the lid backing	70
clean the exterior	70
work with print cartridges	70
check the ink levels	71
print a self-test report	71
handle the print cartridges	72
replace the print cartridges	73
align the print cartridges	75
clean the print cartridges	77
clean the print cartridge contacts	78
restore factory defaults	79
set the scroll speed	79
set the prompt delay time	80
self-maintenance sounds	80
hp officejet 5500 series support	81
get support and other information from the Internet	81
hp customer support	81
call in North America during warranty	82
call elsewhere in the world	82
call in Australia post-warranty	84
prepare your hp officejet for shipment	84
hp distribution center	85
warranty information	87
duration of limited warranty	87
warranty service	87
express service	87
warranty upgrades	87
returning your hp officejet for service	88
hewlett-packard limited global warranty statement	88
extent of limited warranty	88
limitations of warranty	89
limitations of liability	89
local law	89
technical information	91
paper specifications	91
paper-tray capacities	91
automatic document feeder paper capacity	92
paper sizes	92
print margin specifications	92
fax specifications	93
scan specifications	93
physical specifications	93
power specifications	93
environmental specifications	94
environmental product stewardship program	94
protecting the environment	94
ozone production	94
energy consumption	94
paper use	95
plastics	95
material safety data sheets	95
recycling program	95
hp inkjet supplies recycling program	95
regulatory notices	95
regulatory model identification number	95
notice to users of the U.S. telephone network: FCC requirements	96
FCC statement	96
note à l’attention des utilisateurs du réseau téléphonique Canadien/notice to users of the Canadian telephone network	97
note à l’attention des utilisateurs Canadien/notice to users in Canada	98
notice to users in the European Economic Area	98
notice to users of the German telephone network	98
geräuschemission	99
declaration of conformity (European Union)	99
notice to users in Korea	99
declaration of conformity	100
fax setup	101
how to tell if the instructions in this chapter apply to you	101
how to choose the right fax setup for your office	102
select your fax setup case from this table	104
case A: separate fax line (no voice calls received)	105
how your hp officejet will answer fax calls	105
case B: faxing with a distinctive ring service on the same line	106
how your hp officejet will answer fax calls	106
case C: shared voice/fax line	107
how to answer fax calls automatically	107
how to answer fax calls manually	108
case D: fax line shared with PC modem (no voice calls received)	108
how your hp officejet will answer fax calls	109
case E: shared voice/fax line with PC modem	109
how to answer fax calls automatically	110
how to answer fax calls manually	110
case F: shared voice/fax line with answering machine	110
how your hp officejet will answer fax calls	111
case G: shared voice/fax line with PC modem and answering machine	112
how your hp officejet will answer fax calls	113
case H: shared voice/fax line with voice mail	113
how to answer fax calls manually	114
case I: shared voice/fax line with PC modem and voice mail	114
how to answer fax calls manually	116
faxing from a DSL line	116
hp instant share setup and use	117
use hp instant share in five easy steps (Windows)	117
use a scanned image	118
access hp instant share from the hp director	118
send a photo or image using your hp officejet (Macintosh)	119
use a scanned image	119
access the e-mail option from the hp director	120
why should I register with hp instant share (Windows)?	120
troubleshooting information	121
installation troubleshooting	121
software and hardware installation troubleshooting	121
fax setup troubleshooting	129
hp instant share setup troubleshooting	134
operational troubleshooting	134

Match case Limit results 1 per page

hp officejet 5500 series

chapter 14

124

troubleshooting

hp instant share setup troubleshooting

HP Instant Share setup errors (such as might occur when setting up the Address

Book) are covered in the HP Instant Share screen-specific help. Specific

operational troubleshooting information is provided in

operational

troubleshooting

below.

operational troubleshooting

The

hp officejet 5500 series

troubleshooting section in the

hp photo & imaging

help

contains troubleshooting tips for some of the most common issues

associated with your HP Officejet. To access the troubleshooting information

from a Windows computer, go to the HP Photo & Imaging Director, click Help,

and then choose Troubleshooting and Support. Troubleshooting is also available

through the Help button that appears on some error messages.

To access troubleshooting information from the Macintosh (OS X), click the

HP Director (All-in-One) icon in the Dock, select HP Help from the HP Director

menu, select HP Photo and Imaging Help, and then click hp officejet 5500 series

troubleshooting in the Help Viewer.

If you have Internet access, you can get help from the HP website at:

www.hp.com/support

The website also provides answers to frequently asked questions.

hp instant share troubleshooting

Basic HP Instant Share troubleshooting topics are covered in the table below.

Once you access the HP Instant Share website, online help is provided for any

error messages encountered.

I hear static on my

telephone line ever

since I connected the

HP Officejet

(continued)

This possible cause/solution applies only in the countries/regions that

receive a 2-wire phone cord in the box with the HP Officejet, including:

Argentina, Australia, Brazil, Canada, Chile, China, Colombia, Greece,

India, Indonesia, Ireland, Japan, Korea, Latin America, Malaysia, Mexico,

Philippines, Poland, Portugal, Russia, Saudi Arabia, Singapore, Spain,

Taiwan, Thailand, USA, Venezuela, and Vietnam.

•

Using a telephone line splitter could affect the sound quality of your

phone line, causing static. Try removing the splitter and connecting

the HP Officejet directly to the telephone wall jack.

problem

possible cause and solution

error message

possible cause and solution

Can’t connect to the

Internet

Your computer is unable to connect to the HP Instant Share server after

the Go Online screen appears.

•

Check your Internet connection and make sure you are online.

•

If you are behind a firewall, verify that your browser proxy settings

are correct.

HP Instant Share

Service temporarily

unavailable

The HP Instant Share server is currently down for maintenance.

•

Try connecting again later.