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HP Officejet 5500 HP Officejet 5500 series All-in-One - (English) Reference Gu - Page 132

be causing the problem., Reconnect the answering machine and re-record your outgoing

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troubleshooting chapter 14 problem possible cause and solution I cannot receive faxes, • but I can send faxes The Rings to Answer feature might not be set to answer after the appropriate number of rings for your office setup. For more information, see set the number of rings before answering on page 39. • If you have a voice mail service at the same phone number you use for fax calls, you must receive faxes manually, not automatically. For information on setting up for faxing when you have a voice mail service, see fax setup on page 91. For information on how to receive faxes manually, see set up the hp officejet to receive faxes automatically or manually on page 39. • If you have a PC modem on the same phone line with your HP Officejet, check to make sure that the modem's software is not set to receive faxes automatically. Modems with this auto fax receive feature turned on will take over the phone line to receive all incoming faxes, which will prevent the HP Officejet from receiving fax calls. • If you have an answering machine on the same phone line with your HP Officejet, you might have one of the following problems: - Your outgoing message might be too long or too loud to allow the HP Officejet to detect fax tones, and the calling fax machine might disconnect. - Your answering machine might not have enough quiet time after your outgoing message to allow the HP Officejet to detect fax tones. This problem is more common with digital answering machines. The following actions might help solve these problems: a. Disconnect the answering machine and then try receiving a fax. If faxing is successful without it, the answering machine might be causing the problem. b. Reconnect the answering machine and re-record your outgoing message. Make sure the message is as short as possible (no more than 10 seconds long), and that you speak softly and slowly when recording it. Try again to receive a fax. • If you have a special ring pattern for your fax phone number (using a distinctive ring service through your telephone company), make sure that the Answer Ring Pattern feature on your HP Officejet is set to match. For example, if the phone company has assigned your fax number a double ring pattern, make sure Double Rings is selected as the Answer Ring Pattern setting. For information on changing this setting, see change the answer ring pattern (distinctive ringing) on page 50. Note that some ring patterns cannot be recognized by the HP Officejet, such as those with alternating short and long ringing patterns. If you are having problems with a ring pattern of this type, ask your phone company to assign a non-alternating ring pattern. 122 hp officejet 5500 series

Section	Page
hp officejet overview	11
the hp officejet 5500 series at a glance	11
front panel overview	12
menu overview	14
use the hp director software to do more with your hp officejet	14
open the hp director for Windows users	14
open the hp director for Macintosh users	16
load originals and load paper	19
load originals	19
load an original in the automatic document feeder	19
load an original on the glass	21
load an original photo on the glass	22
load paper	22
load envelopes	24
load 4 by 6 inch (10 by 15 cm) photo paper	25
recommended papers	26
load other types of paper in the input tray	26
set the paper type	27
set the paper size	27
set the copy paper size	27
set the paper size for receiving a fax	27
avoid jams	28
use the copy features	29
overview	29
increase copy speed or quality	30
change default copy settings	30
copy a two-page black-and-white document	31
make a 4 by 6 inch (10 by 15 cm) borderless copy of a photo	32
make multiple copies of the same original	33
copy a 4 by 6 inch (10 by 15 cm) photo onto a full-size page	34
copy a legal-size document onto letter paper	36
copy a washed-out original	37
copy a document that has been faxed several times	37
enhance light areas of your copy	38
stop copying	39
use the scan features	41
scan an original	41
stop scanning	42
use the fax features	43
send a fax	44
enable fax confirmation	44
send a basic fax	45
send a color original or photo fax	45
send a fax using speed dials	46
schedule a fax	46
cancel a scheduled fax	47
send a fax from memory	47
send a fax using monitor or manual dialing	47
send a manual fax from a telephone	48
receive a fax	48
set the number of rings before answering	49
set up the hp officejet to receive faxes automatically or manually	49
receive a fax manually	50
poll to receive a fax	51
set the fax header	51
enter text	52
print reports	52
generate reports automatically	53
generate reports manually	53
set up speed dialing	54
create individual speed-dial settings	54
delete speed-dial settings	55
control resolution and contrast	55
change resolution	55
change contrast	56
set fax options	57
set new defaults	57
redial a busy or unanswered number automatically	57
forward faxes to another number	58
edit or cancel fax forwarding	58
use error correction mode	59
set automatic reduction for incoming faxes	59
adjust the volume	59
change the answer ring pattern (distinctive ringing)	60
set the date and time	60
set the paper size	61
set tone or pulse dialing	61
set backup fax reception	61
reprint the faxes in memory	62
stop faxing	62
print from your computer	63
print from a software application	63
Windows users	63
Macintosh users	63
set print options	64
Windows users	64
Macintosh users	65
stop a print job	65
order supplies	67
order media	67
order print cartridges	67
maintain your hp officejet	69
clean the glass	69
clean the lid backing	70
clean the exterior	70
work with print cartridges	70
check the ink levels	71
print a self-test report	71
handle the print cartridges	72
replace the print cartridges	73
align the print cartridges	75
clean the print cartridges	77
clean the print cartridge contacts	78
restore factory defaults	79
set the scroll speed	79
set the prompt delay time	80
self-maintenance sounds	80
hp officejet 5500 series support	81
get support and other information from the Internet	81
hp customer support	81
call in North America during warranty	82
call elsewhere in the world	82
call in Australia post-warranty	84
prepare your hp officejet for shipment	84
hp distribution center	85
warranty information	87
duration of limited warranty	87
warranty service	87
express service	87
warranty upgrades	87
returning your hp officejet for service	88
hewlett-packard limited global warranty statement	88
extent of limited warranty	88
limitations of warranty	89
limitations of liability	89
local law	89
technical information	91
paper specifications	91
paper-tray capacities	91
automatic document feeder paper capacity	92
paper sizes	92
print margin specifications	92
fax specifications	93
scan specifications	93
physical specifications	93
power specifications	93
environmental specifications	94
environmental product stewardship program	94
protecting the environment	94
ozone production	94
energy consumption	94
paper use	95
plastics	95
material safety data sheets	95
recycling program	95
hp inkjet supplies recycling program	95
regulatory notices	95
regulatory model identification number	95
notice to users of the U.S. telephone network: FCC requirements	96
FCC statement	96
note à l’attention des utilisateurs du réseau téléphonique Canadien/notice to users of the Canadian telephone network	97
note à l’attention des utilisateurs Canadien/notice to users in Canada	98
notice to users in the European Economic Area	98
notice to users of the German telephone network	98
geräuschemission	99
declaration of conformity (European Union)	99
notice to users in Korea	99
declaration of conformity	100
fax setup	101
how to tell if the instructions in this chapter apply to you	101
how to choose the right fax setup for your office	102
select your fax setup case from this table	104
case A: separate fax line (no voice calls received)	105
how your hp officejet will answer fax calls	105
case B: faxing with a distinctive ring service on the same line	106
how your hp officejet will answer fax calls	106
case C: shared voice/fax line	107
how to answer fax calls automatically	107
how to answer fax calls manually	108
case D: fax line shared with PC modem (no voice calls received)	108
how your hp officejet will answer fax calls	109
case E: shared voice/fax line with PC modem	109
how to answer fax calls automatically	110
how to answer fax calls manually	110
case F: shared voice/fax line with answering machine	110
how your hp officejet will answer fax calls	111
case G: shared voice/fax line with PC modem and answering machine	112
how your hp officejet will answer fax calls	113
case H: shared voice/fax line with voice mail	113
how to answer fax calls manually	114
case I: shared voice/fax line with PC modem and voice mail	114
how to answer fax calls manually	116
faxing from a DSL line	116
hp instant share setup and use	117
use hp instant share in five easy steps (Windows)	117
use a scanned image	118
access hp instant share from the hp director	118
send a photo or image using your hp officejet (Macintosh)	119
use a scanned image	119
access the e-mail option from the hp director	120
why should I register with hp instant share (Windows)?	120
troubleshooting information	121
installation troubleshooting	121
software and hardware installation troubleshooting	121
fax setup troubleshooting	129
hp instant share setup troubleshooting	134
operational troubleshooting	134

Match case Limit results 1 per page

hp officejet 5500 series

chapter 14

122

troubleshooting

I cannot receive faxes,

but I can send faxes

•

The Rings to Answer feature might not be set to answer after the

appropriate number of rings for your office setup. For more

information, see

set the number of rings before answering

page 39.

•

If you have a voice mail service at the same phone number you use

for fax calls, you must receive faxes manually, not automatically. For

information on setting up for faxing when you have a voice mail

service, see

fax setup

on page 91. For information on how to

receive faxes manually, see

set up the hp officejet to receive faxes

automatically or manually

on page 39.

•

If you have a PC modem on the same phone line with your

HP Officejet, check to make sure that the modem’s software is not

set to receive faxes automatically. Modems with this auto fax

receive feature turned on will take over the phone line to receive all

incoming faxes, which will prevent the HP Officejet from receiving

fax calls.

•

If you have an answering machine on the same phone line with

your HP Officejet, you might have one of the following problems:

–

Your outgoing message might be too long or too loud to allow

the HP Officejet to detect fax tones, and the calling fax machine

might disconnect.

–

Your answering machine might not have enough quiet time after

your outgoing message to allow the HP Officejet to detect fax

tones. This problem is more common with digital answering

machines.

The following actions might help solve these problems:

Disconnect the answering machine and then try receiving a fax.

If faxing is successful without it, the answering machine might

be causing the problem.

Reconnect the answering machine and re-record your outgoing

message. Make sure the message is as short as possible (no

more than 10 seconds long), and that you speak softly and

slowly when recording it. Try again to receive a fax.

•

If you have a special ring pattern for your fax phone number (using

a distinctive ring service through your telephone company), make

sure that the Answer Ring Pattern feature on your HP Officejet is set

to match. For example, if the phone company has assigned your

fax number a double ring pattern, make sure Double Rings is

selected as the Answer Ring Pattern setting. For information on

changing this setting, see

change the answer ring pattern

(distinctive ringing)

on page 50.

Note that some ring patterns cannot be recognized by the

HP Officejet, such as those with alternating short and long ringing

patterns. If you are having problems with a ring pattern of this type,

ask your phone company to assign a non-alternating ring pattern.

problem

possible cause and solution