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HP Officejet 5500 HP Officejet 5500 series All-in-One - (English) Reference Gu - Page 133

All Rings. For information, see, HP Officejet

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troubleshooting troubleshooting information problem possible cause and solution I cannot receive faxes, • but I can send faxes (continued) If you are not using a distinctive ring service, check to make sure that the Answer Ring Pattern feature on your HP Officejet is set to All Rings. For information, see change the answer ring pattern (distinctive ringing) on page 50. • If your HP Officejet shares the same phone line with other types of phone equipment-such as an answering machine or a PC modem-the fax signal level could be reduced, causing fax reception problems. To find out if other equipment is causing a problem, disconnect everything except the HP Officejet from the phone line, and then try to receive a fax. If fax reception is successful without the equipment, then one or more pieces of the equipment is causing problems; try adding them back one at a time and faxing, until you identify which equipment is causing the problem. I cannot send faxes, • but I can receive faxes If you are using speed dial to dial the fax number, the HP Officejet might be dialing too fast or too soon. To solve this problem, try one of the following: - Try manually dialing the fax number from the HP Officejet front panel, or from an attached phone. For information, see send a fax using monitor or manual dialing on page 37. - Re-create the speed dial setting and insert some pauses. For information, see create individual speed-dial settings on page 44. • If your telephone line has a PBX system, make sure you are dialing the number for an outside line before dialing the fax number. • The receiving fax machine might be having problems. To check this, try calling the fax number from a telephone and listen for fax tones. If you cannot hear fax tones, the receiving fax might not be turned on or connected, or a voice mail service could be interfering with the recipient's phone line. Fax tones are • When you have an answering machine on the same phone line you recorded on my use for fax calls, you must connect the answering machine directly answering machine to the HP Officejet (or through a directly-connected PC modem, if applicable) as described in fax setup on page 91. If you do not connect it as recommended, fax tones could be recorded on your answering machine. I hear static on my • telephone line ever since I connected the HP Officejet If you did not connect the HP Officejet from the port labeled "1LINE" to your telephone wall jack using the phone cord supplied in the box with your HP Officejet, you could hear static on your phone line and you probably will not be able to fax successfully.* This special 2-wire cord is different from the more common 4-wire cords you might already have in your office. For more information, see I have difficulties when sending faxes and when receiving faxes on page 120. reference guide 123

Section	Page
hp officejet overview	11
the hp officejet 5500 series at a glance	11
front panel overview	12
menu overview	14
use the hp director software to do more with your hp officejet	14
open the hp director for Windows users	14
open the hp director for Macintosh users	16
load originals and load paper	19
load originals	19
load an original in the automatic document feeder	19
load an original on the glass	21
load an original photo on the glass	22
load paper	22
load envelopes	24
load 4 by 6 inch (10 by 15 cm) photo paper	25
recommended papers	26
load other types of paper in the input tray	26
set the paper type	27
set the paper size	27
set the copy paper size	27
set the paper size for receiving a fax	27
avoid jams	28
use the copy features	29
overview	29
increase copy speed or quality	30
change default copy settings	30
copy a two-page black-and-white document	31
make a 4 by 6 inch (10 by 15 cm) borderless copy of a photo	32
make multiple copies of the same original	33
copy a 4 by 6 inch (10 by 15 cm) photo onto a full-size page	34
copy a legal-size document onto letter paper	36
copy a washed-out original	37
copy a document that has been faxed several times	37
enhance light areas of your copy	38
stop copying	39
use the scan features	41
scan an original	41
stop scanning	42
use the fax features	43
send a fax	44
enable fax confirmation	44
send a basic fax	45
send a color original or photo fax	45
send a fax using speed dials	46
schedule a fax	46
cancel a scheduled fax	47
send a fax from memory	47
send a fax using monitor or manual dialing	47
send a manual fax from a telephone	48
receive a fax	48
set the number of rings before answering	49
set up the hp officejet to receive faxes automatically or manually	49
receive a fax manually	50
poll to receive a fax	51
set the fax header	51
enter text	52
print reports	52
generate reports automatically	53
generate reports manually	53
set up speed dialing	54
create individual speed-dial settings	54
delete speed-dial settings	55
control resolution and contrast	55
change resolution	55
change contrast	56
set fax options	57
set new defaults	57
redial a busy or unanswered number automatically	57
forward faxes to another number	58
edit or cancel fax forwarding	58
use error correction mode	59
set automatic reduction for incoming faxes	59
adjust the volume	59
change the answer ring pattern (distinctive ringing)	60
set the date and time	60
set the paper size	61
set tone or pulse dialing	61
set backup fax reception	61
reprint the faxes in memory	62
stop faxing	62
print from your computer	63
print from a software application	63
Windows users	63
Macintosh users	63
set print options	64
Windows users	64
Macintosh users	65
stop a print job	65
order supplies	67
order media	67
order print cartridges	67
maintain your hp officejet	69
clean the glass	69
clean the lid backing	70
clean the exterior	70
work with print cartridges	70
check the ink levels	71
print a self-test report	71
handle the print cartridges	72
replace the print cartridges	73
align the print cartridges	75
clean the print cartridges	77
clean the print cartridge contacts	78
restore factory defaults	79
set the scroll speed	79
set the prompt delay time	80
self-maintenance sounds	80
hp officejet 5500 series support	81
get support and other information from the Internet	81
hp customer support	81
call in North America during warranty	82
call elsewhere in the world	82
call in Australia post-warranty	84
prepare your hp officejet for shipment	84
hp distribution center	85
warranty information	87
duration of limited warranty	87
warranty service	87
express service	87
warranty upgrades	87
returning your hp officejet for service	88
hewlett-packard limited global warranty statement	88
extent of limited warranty	88
limitations of warranty	89
limitations of liability	89
local law	89
technical information	91
paper specifications	91
paper-tray capacities	91
automatic document feeder paper capacity	92
paper sizes	92
print margin specifications	92
fax specifications	93
scan specifications	93
physical specifications	93
power specifications	93
environmental specifications	94
environmental product stewardship program	94
protecting the environment	94
ozone production	94
energy consumption	94
paper use	95
plastics	95
material safety data sheets	95
recycling program	95
hp inkjet supplies recycling program	95
regulatory notices	95
regulatory model identification number	95
notice to users of the U.S. telephone network: FCC requirements	96
FCC statement	96
note à l’attention des utilisateurs du réseau téléphonique Canadien/notice to users of the Canadian telephone network	97
note à l’attention des utilisateurs Canadien/notice to users in Canada	98
notice to users in the European Economic Area	98
notice to users of the German telephone network	98
geräuschemission	99
declaration of conformity (European Union)	99
notice to users in Korea	99
declaration of conformity	100
fax setup	101
how to tell if the instructions in this chapter apply to you	101
how to choose the right fax setup for your office	102
select your fax setup case from this table	104
case A: separate fax line (no voice calls received)	105
how your hp officejet will answer fax calls	105
case B: faxing with a distinctive ring service on the same line	106
how your hp officejet will answer fax calls	106
case C: shared voice/fax line	107
how to answer fax calls automatically	107
how to answer fax calls manually	108
case D: fax line shared with PC modem (no voice calls received)	108
how your hp officejet will answer fax calls	109
case E: shared voice/fax line with PC modem	109
how to answer fax calls automatically	110
how to answer fax calls manually	110
case F: shared voice/fax line with answering machine	110
how your hp officejet will answer fax calls	111
case G: shared voice/fax line with PC modem and answering machine	112
how your hp officejet will answer fax calls	113
case H: shared voice/fax line with voice mail	113
how to answer fax calls manually	114
case I: shared voice/fax line with PC modem and voice mail	114
how to answer fax calls manually	116
faxing from a DSL line	116
hp instant share setup and use	117
use hp instant share in five easy steps (Windows)	117
use a scanned image	118
access hp instant share from the hp director	118
send a photo or image using your hp officejet (Macintosh)	119
use a scanned image	119
access the e-mail option from the hp director	120
why should I register with hp instant share (Windows)?	120
troubleshooting information	121
installation troubleshooting	121
software and hardware installation troubleshooting	121
fax setup troubleshooting	129
hp instant share setup troubleshooting	134
operational troubleshooting	134

Match case Limit results 1 per page

reference guide

troubleshooting information

123

troubleshooting

I cannot receive faxes,

but I can send faxes

(continued)

•

If you are not using a distinctive ring service, check to make sure

that the Answer Ring Pattern feature on your HP Officejet is set to

All Rings. For information, see

change the answer ring pattern

(distinctive ringing)

on page 50.

•

If your HP Officejet shares the same phone line with other types of

phone equipment—such as an answering machine or a PC

modem—the fax signal level could be reduced, causing fax

reception problems.

To find out if other equipment is causing a problem, disconnect

everything except the HP Officejet from the phone line, and then try

to receive a fax. If fax reception is successful without the equipment,

then one or more pieces of the equipment is causing problems; try

adding them back one at a time and faxing, until you identify

which equipment is causing the problem.

I cannot send faxes,

but I can receive faxes

•

If you are using speed dial to dial the fax number, the HP Officejet

might be dialing too fast or too soon. To solve this problem, try one

of the following:

–

Try manually dialing the fax number from the HP Officejet front

panel, or from an attached phone. For information, see

send a

fax using monitor or manual dialing

on page 37.

–

Re-create the speed dial setting and insert some pauses. For

information, see

create individual speed-dial settings

page 44.

•

If your telephone line has a PBX system, make sure you are dialing

the number for an outside line before dialing the fax number.

•

The receiving fax machine might be having problems. To check this,

try calling the fax number from a telephone and listen for fax tones.

If you cannot hear fax tones, the receiving fax might not be turned

on or connected, or a voice mail service could be interfering with

the recipient’s phone line.

Fax tones are

recorded on my

answering machine

•

When you have an answering machine on the same phone line you

use for fax calls, you must connect the answering machine directly

to the HP Officejet (or through a directly-connected PC modem, if

applicable) as described in

fax setup

on page 91. If you do not

connect it as recommended, fax tones could be recorded on your

answering machine.

I hear static on my

telephone line ever

since I connected the

HP Officejet

•

If you did not connect the HP Officejet from the port labeled “1-

LINE” to your telephone wall jack using the phone cord supplied in

the box with your HP Officejet, you could hear static on your phone

line and you probably will not be able to fax successfully.

This

special 2-wire cord is different from the more common 4-wire cords

you might already have in your office. For more information, see

have difficulties when sending faxes and when receiving faxes

page 120.

problem

possible cause and solution