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HP Photosmart C6200 User Manual - Page 110

Troubleshooting, Communication problems over a USB connection

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14 Troubleshooting This section contains the following topics: • Troubleshooting tips • Hardware setup troubleshooting • Software installation troubleshooting • Network troubleshooting • Print quality troubleshooting • Print troubleshooting • Memory card troubleshooting • Scan troubleshooting • Copy troubleshooting • Errors Troubleshooting tips This section contains the following topics: • Communication problems over a USB connection • Information on ink cartridges and the print head • Information on paper • Clear paper jams Communication problems over a USB connection NOTE: For information on network communication problems, see "Network troubleshooting" on page 120. For information on communication problems involving a memory card, see "Memory card troubleshooting" on page 139. If the HP All-in-One and computer are USB-connected and are not communicating with each other, try the following: • Look at the display on the HP All-in-One. If the display is blank and the On button is not lit, the HP All-in-One is turned off. Make sure the power cord is firmly connected to the HP All-in-One and plugged into a power outlet. Press the On button to turn on the HP All-in-One. • Check the USB cable. If you are using an older cable, it might not be working properly. Try connecting it to another product to see if the USB cable works. If you experience problems, the USB cable might need to be replaced. Also verify that the cable does not exceed 3 meters (9.8 feet) in length. • Check the connection from the HP All-in-One to your computer. Verify that the USB cable is securely plugged into the USB port on the back of the HP All-in-One. Make Troubleshooting 109 Troubleshooting

Section	Page
Contents	2
HP Photosmart C6200 All-in-One series Help	4
HP All-in-One overview	6
The HP All-in-One at a glance	6
Control panel overview	7
Control panel features	8
Display icons	9
Display sleep state	10
Menu overview	10
Photosmart Express Menu	11
Scan Menu	11
Setup Menu	11
Copy Menu	12
Help Menu	12
Use the HP Photosmart Software	12
Find more information	14
Finish setting up the HP All-in-One	16
Set your preferences	16
Set your language and country/region	16
Set the default paper tray for DPOF printing	17
Enable faster browsing of photos	17
Restore the factory defaults	17
Play a slideshow on the display	18
Computer connection information	18
Supported connection types	18
Connect using Ethernet	19
Use printer sharing	19
Connect to a network	19
Wired network setup	20
What you need for a wired network	20
Connect the HP All-in-One to the network	21
Install the software for a network connection	22
Connect to additional computers on a network	23
Change the HP All-in-One from a USB connection to a network connection	23
Manage your network settings	23
Change basic network settings from the control panel	24
Change advanced network settings from the control panel settings	24
Use the Embedded Web Server	26
Network configuration page definitions	27
Network glossary	30
How do I?	32
Load originals and load paper	34
Load originals	34
Choose papers for printing and copying	35
Recommended papers for printing and copying	35
Recommended papers for printing only	36
Papers to avoid	37
Load paper	37
Load full-size paper	38
Load 10 x 15 cm (4 x 6 inch) photo paper	39
Load postcards, Hagaki, or index cards	40
Load envelopes	41
Load other types of paper	43
Avoid paper jams	44
Print from your computer	46
Print from a software application	46
Make the HP All-in-One the default printer	47
Change the print settings for the current job	47
Set the paper size	47
Set the paper type for printing	48
View the print resolution	49
Change the print speed or quality	49
Change the page orientation	50
Scale the document size	50
Change the saturation, brightness, or color tone	50
Preview your print job	51
Change the default print settings	51
Printing shortcuts	52
Create printing shortcuts	52
Delete printing shortcuts	53
Perform special print jobs	53
Print a borderless image	54
Print a photo on photo paper	54
Print custom CD/DVD labels	55
Print using Maximum dpi	56
Print on both sides of the page	56
Print a multiple-page document as a booklet	57
Print multiple pages on a single sheet	58
Print a multiple-page document in reverse order	59
Reverse an image for iron-on transfers	60
Print on transparencies	60
Print a group of addresses on labels or envelopes	61
Print a poster	62
Print a Web page	62
Stop a print job	63
Use the photo features	66
View and select photos	67
Print your photos	68
Create special projects from your photos	70
Share photos using HP Photosmart Software	71
Save photos to your computer	72
Edit photos using the control panel	73
Zoom and pan to crop a photo	74
Rotate a photo	74
Adjust the brightness of your photos	75
Print a frame around your photo	76
Apply special color effects to your photos	76
Remove red‐eye	77
Automatically enhance your photos	77
Fix a faded original	78
Use the scan features	80
Make reprints of your photos	80
Scan an image	81
Scan an original to a computer	81
Scan an original to a memory card	82
Edit a scanned image	83
Edit a scanned preview image	83
Edit a scanned photo or graphic	83
Edit a scanned document	83
Share a scanned image with friends and relatives	84
Stop scanning	84
Use the copy features	86
Make a copy	86
Preview your copy job	86
Change the copy settings for the current job	87
Set the number of copies	87
Set the copy paper size	87
Set the copy paper type	88
Change copy speed or quality	89
Adjust the lightness and darkness of your copy	90
Change default copy settings	90
Perform special copy jobs	90
Make a borderless copy of a photo	91
Resize an original to fit onto letter or A4 paper	92
Resize an original using custom settings	92
Crop an original	93
Shift the left margin	93
Improve the quality of a copy	93
Stop copying	94
Print reports and forms	96
Print a self-test report	96
Print forms	97
Maintain the HP All-in-One	98
Clean the HP All-in-One	98
Clean the glass	98
Clean the lid backing	99
Clean the exterior	99
Check the estimated ink levels	99
Work with ink cartridges	100
Replace the ink cartridges	100
Align the printer	103
Clean the print head	104
Clean the ink cartridge contacts	105
Remove ink from your skin and clothing	107
Reduce energy consumption when the HP All-in-One is off	107
Self-maintenance sounds	107
Turn off the HP All-in-One	107
Shop for ink supplies	108
Troubleshooting	110
Troubleshooting tips	110
Communication problems over a USB connection	110
Information on ink cartridges and the print head	111
Information on paper	112
Clear paper jams	112
Hardware setup troubleshooting	113
Software installation troubleshooting	117
Uninstall and reinstall the software	119
Network troubleshooting	121
Print quality troubleshooting	124
Print troubleshooting	132
Memory card troubleshooting	140
Scan troubleshooting	143
Copy troubleshooting	146
Errors	150
Device messages	150
File messages	153
Supported file types for the HP All-in-One	154
General user messages	155
Paper messages	158
Power and connection messages	160
Ink cartridge messages	162
HP warranty and support	170
Warranty	170
Ink cartridge warranty information	170
Support process	171
Before you call HP support	171
HP support by phone	172
Phone support period	172
Placing a call	172
After the phone support period	172
Additional warranty options	172
HP Quick Exchange Service (Japan)	173
HP Korea customer support	173
Prepare the HP All-in-One for shipment	174
Secure the ink system	174
Remove the control panel faceplate	174
Pack the HP All-in-One	175
Technical information	176
Specifications	176
Environmental product stewardship program	177
Paper use	178
Plastics	178
Material safety data sheets	178
Recycling program	178
HP inkjet supplies recycling program	178
Energy Star® notice	178
Special handling of materials	179
Attention California users	179
Battery disposal in the Netherlands	179
Battery disposal in Taiwan	179
Disposal of waste equipment by users in private households in the European Union	180
Regulatory notices	180
Regulatory model identification number	181
FCC statement	181
Notice to users in Korea	182
VCCI (Class B) compliance statement for users in Japan	182
Notice to users in Japan about the power cord	182
Noise emission statement for Germany	182
Toxic and hazardous substance table	182
Declaration of conformity (European Economic Area)	183
HP Photosmart C6200 All-in-One series declaration of conformity	183