HP Photosmart C6200 User Manual - Page 152

Photo tray cannot engage, Re-insert the photo tray and lower the output tray. To continue your print

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tap the stack of paper against a flat surface, and reload the paper into the photo tray. Follow the prompts on the display or the computer screen to continue your print job. Cause: The paper is not feeding properly or is loaded incorrectly. Solution: Make sure you have paper loaded correctly in the photo tray. Cause: There might be too much paper loaded in the photo tray. Solution: Do not overload the photo tray; make sure the stack of photo paper fits within the photo tray and is no higher than the top of the paper-width guide. Cause: Two or more pieces of paper might be stuck together. Solution: Remove the paper from the photo tray and shuffle the paper so it does not stick together. Reload the paper into the photo tray and try printing again. Cause: The photo paper might be curled. Solution: If the photo paper is curled, place the paper in a plastic bag and gently bend it the opposite direction of the curl until the paper lies flat. If the problem persists, use photo paper that is not curled. Cause: You might be using the printer in an extremely high- or low-humidity environment. Solution: Load one sheet of photo paper at a time. Cause: The photo tray cannot engage or disengage. Solution: Re-insert the photo tray and lower the output tray. To continue your print job, press OK on the control panel of the HP All-in-One. Photo tray cannot engage Cause: The photo tray might not be pushed all the way in. Solution: Lift the output tray, then push the photo tray all the way in. Push the output tray all the way down. Troubleshooting Photo tray cannot disengage Cause: The output tray might not be lowered all the way. Errors 151

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tap the stack of paper against a flat surface, and reload the paper into the photo tray.
Follow the prompts on the display or the computer screen to continue your print job.
Cause:
The paper is not feeding properly or is loaded incorrectly.
Solution:
Make sure you have paper loaded correctly in the photo tray.
Cause:
There might be too much paper loaded in the photo tray.
Solution:
Do not overload the photo tray; make sure the stack of photo paper fits
within the photo tray and is no higher than the top of the paper-width guide.
Cause:
Two or more pieces of paper might be stuck together.
Solution:
Remove the paper from the photo tray and shuffle the paper so it does
not stick together. Reload the paper into the photo tray and try printing again.
Cause:
The photo paper might be curled.
Solution:
If the photo paper is curled, place the paper in a plastic bag and gently
bend it the opposite direction of the curl until the paper lies flat. If the problem persists,
use photo paper that is not curled.
Cause:
You might be using the printer in an extremely high- or low-humidity
environment.
Solution:
Load one sheet of photo paper at a time.
Cause:
The photo tray cannot engage or disengage.
Solution:
Re-insert the photo tray and lower the output tray. To continue your print
job, press
OK
on the control panel of the HP All-in-One.
Photo tray cannot engage
Cause:
The photo tray might not be pushed all the way in.
Solution:
Lift the output tray, then push the photo tray all the way in. Push the output
tray all the way down.
Photo tray cannot disengage
Cause:
The output tray might not be lowered all the way.
Errors
151
Troubleshooting