Diagnosis at startup
...............................................................................................
112
Diagnosis during operation
....................................................................................
113
Troubleshooting checklist
.......................................................................................................
114
HP troubleshooting resources and tools
...................................................................................
115
HP Support Assistant
..............................................................................................
115
HP Performance Advisor
........................................................................................
115
E-support
..............................................................................................................
115
Troubleshooting a problem
......................................................................
115
Instant Support and Active Chat
...............................................................
116
Helpful hints
..........................................................................................
116
At startup
...............................................................................
116
During operation
.....................................................................
116
Customizing the monitor display
...............................................
117
Troubleshooting scenarios and solutions
..................................................................................
117
Solving minor problems
.........................................................................................
118
Solving diskette problems
.......................................................................................
120
Solving hard drive problems
...................................................................................
121
Solving display problems
.......................................................................................
123
Solving audio problems
.........................................................................................
125
Solving printer problems
........................................................................................
126
Self-troubleshooting with HP Vision Diagnostics
........................................................................
126
Accessing HP Vision Diagnostics
.............................................................................
127
Using Vision Creator
.............................................................................................
128
Accessing HP Vision Diagnostics Utilities
..................................................................
128
Creating and using a bootable USB key
...................................................
128
Creating and using a bootable DVD/CD
..................................................
128
Using the HP Memory Test utility
..............................................................
128
Downloading HP Vision Diagnostics
........................................................................
130
User interface
.......................................................................................................
131
Survey tab
.............................................................................................
131
Test tab
.................................................................................................
132
Status tab
..............................................................................................
133
History tab
............................................................................................
134
Errors tab
..............................................................................................
134
Help tab
...............................................................................................
134
Saving and printing information in HP Vision Diagnostics
...........................................
135
Diagnostic codes and errors
..................................................................................................
135
Diagnostic LED and audible (beep) codes
................................................................
135
LED color definitions
..............................................................................................
139
POST error messages
............................................................................................
140
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