Home » HP Manuals » Desktops » HP Z210 » Manual Viewer

HP Z210 HP Z210 CMT Workstation Maintenance and Service Guide - Page 127

HP troubleshooting resources and tools, HP Support Assistant, HP Performance Advisor, E-support - business workstation

Add to My Manuals
Save this manual to your list of manuals

Page 127 highlights

HP troubleshooting resources and tools This section provides information on the HP Help and Support Center, E-support, and Helpful Hints for troubleshooting. HP Support Assistant The HP Support Assistant is a customized HP user interface that enhances the Windows 7 Help and Support Center functions. This customized utility allows you to access specific information about an HP Workstation such as configuration information by clicking Start > All Programs > HP. The interface also provides customized help and support links to the HP Web site related to the HP Workstation. NOTE: The customized HP Support Assistant is not available on Linux. HP Performance Advisor The HP Performance Advisor is an HP tool that offers a quick and easy way to configure and update HP workstations. It improves workstation stability and performance while helping you work faster and more productively. To use this tool, select Start > All Programs > HP > HP Performance Advisor. E-support Online access and support resources include Web-based troubleshooting tools, technical knowledge databases, driver and patch downloads, online communities, and product change notification services. The following Web sites are also available to you: ● http://www.hp.com-Provides useful product information. ● http://www.hp.com/support/workstation_manuals-Provides the latest online documentation. ● http://www.hp.com/go/workstationsupport-Provides technical support information for workstations. ● http://www.hp.com/support-Provides a listing of the worldwide technical support phone numbers. Access the telephone numbers by visiting the Web site, then select your region, and click Contact HP in the upper-left corner. ● http://www.hp.com/support/workstation_swdrivers-Provides access to software and drivers for workstations. Troubleshooting a problem To help you troubleshoot problems with your system, HP provides the Business Support Center (BSC). The BSC is a portal to an extensive selection of online tools. To access BSC and troubleshoot a problem with the workstation, complete the following: 1. Visit http://www.hp.com/go/workstationsupport. 2. Under the Business Support Center menu on the left, select Troubleshoot a problem. ENWW HP troubleshooting resources and tools 115

Section	Page
Product overview	13
Product features	13
System board architecture	13
Processor technology	14
Memory technology	14
Graphics	15
Expansion card slots	15
Additional features	15
Workstation components	16
Chassis components	16
Front panel components	17
Rear panel components	18
Workstation specifications	19
Physical characteristics	19
Power supply description	19
Power supply voltages	19
Power supply currents	20
Power supply specifications	21
Power consumption and heat dissipation	21
System fans	22
Resetting the power supply	22
Environmental specifications	23
ENERGY STAR Qualification	24
ERP compliance mode	25
Enabling ERP compliance mode	25
Disabling ERP compliance mode	25
Accessibility	25
Hyper-threading	25
SATA Power Management	26
Intel Turbo Boost Technology	26
HP Cool Tools	26
Ensuring proper ventilation	27
Setting up the operating system	28
Setting up the Microsoft operating system	29
Installing or upgrading device drivers	29
Transferring files and settings to your Windows workstation	29
Setting up Red Hat Enterprise Linux	30
Verifying hardware compatibility	30
Installing from RHEL optical media	30
Installing with the HP driver CD	30
Setting up Novell SLED	31
Setting up SLED on preloaded systems	31
Installing from SLED optical media	31
Installing with the HP driver CD	31
Updating the workstation	32
Updating the workstation after first boot	32
Upgrading the BIOS	32
Determining current BIOS	32
Upgrading BIOS	33
Upgrading device drivers	33
Restoring the operating system	34
Restore method	34
Ordering backup software	35
Restoring Windows 7	35
Ordering the HP Recovery Manager media	35
Restoring the operating system	35
Restoring Novell SLED	36
Creating restore media	36
System management	37
BIOS ROM	37
The Computer Setup (F10) Utility	37
Computer Setup (F10) functionality	37
Accessing the Computer Setup (F10) Utility	39
The Computer Setup (F10) Utility menu	40
Desktop management	48
Initial computer configuration and deployment	49
Installing a remote system	49
Replicating the setup	50
Copying a setup configuration to another computer	50
Updating and managing software	51
HP Client Manager Software	51
Altiris Client Management Solutions	51
HP SoftPaq Download Manager	52
System Software Manager	52
ROM Flash	52
Remote ROM Flash	52
HPQFlash	52
FailSafe Boot Block ROM	53
Recovering the computer from Boot Block Recovery mode	53
Workstation security	54
Asset tracking	54
SATA hard disk drive security	55
DriveLock applications	56
Using DriveLock	56
Enabling DriveLock	57
Password security	58
Establishing a setup password using Computer Setup (F10) Utility	58
Establishing a power-on password using computer setup	59
Entering a power-on password	59
Entering a setup password	60
Changing a power-on or setup password	60
Deleting a power-on or setup password	61
National keyboard delimiter characters	61
Clearing passwords	62
Chassis security	62
Side access panel sensor (Smart Cover Sensor) (optional)	62
Setting the side access panel sensor protection level	62
Side access panel solenoid lock	62
Cable lock (optional)	63
Fault notification and recovery	63
Drive Protection System	63
ECC fault prediction	63
Thermal sensors	63
Dual-state power button	64
Changing the power button configuration	64
Replacing components	65
Warnings and cautions	66
Service considerations	67
Cautions, warnings and safety precautions	67
ESD information	67
Generating static	67
Preventing ESD equipment damage	68
Personal grounding methods and equipment	68
Grounding the work area	69
Recommended ESD prevention materials and equipment	69
Tools and software requirements	70
Special handling of components	70
Cables and connectors	70
Hard drives	71
Lithium coin cell battery	71
Customer Self-Repair	71
Removing and installing components	72
Component locations	72
Predisassembly procedures	74
Disassembly order	75
Removing the cable lock (optional)	75
Side access panel	77
Removing the side access panel	77
Installing the side access panel	77
Side access panel sensor (optional)	78
Removing the side access panel sensor	78
Installing the side access panel sensor	78
Side access panel solenoid lock	79
Removing the side access panel solenoid lock	79
Installing the side access panel solenoid lock	79
Bezel	80
Removing the front bezel	80
Installing the front bezel	80
Front panel I/O device assembly	80
Removing the front panel I/O device assembly	80
Installing the front panel I/O device assembly	82
Optical disk drive (mini-tower configuration)	83
Removing an optical disk drive from the optical bay (mini-tower configuration)	83
Installing an optical disk drive in the optical bay (mini-tower configuration)	85
Optical disk drive (desktop configuration)	87
Removing an optical drive (desktop configuration)	87
Installing an optical drive (desktop configuration)	89
Speaker	91
Removing the speaker	91
Installing the speaker	91
Power supply	92
Removing the power supply	92
Installing the power supply	92
Power connections	93
Rear system fan assembly	94
Removing the rear system fan assembly	94
Installing the rear system fan assembly	94
Memory	95
Supported DIMM configurations	95
DIMM installation guidelines	95
DIMM installation order	95
BIOS errors and warnings	96
Removing a DIMM	96
Installing a DIMM	97
Expansion card slot identification	99
Slot identification and description	99
Power limitations for graphics cards	100
Choosing an expansion card slot	101
Expansion card	102
Expansion card slot description	102
Removing an expansion card	102
Installing an expansion card	104
Battery	105
Removing the battery	105
Installing the battery	106
Hard disk drive	106
Removing the hard disk drive	106
Installing hard disk drives	107
Installation guidelines	107
Installation	108
CPU heatsink	110
Removing the CPU heatsink	110
Installing the CPU heatsink	111
CPU	113
Removing a CPU	113
Installing a CPU	114
System board	115
Removing the system board	115
Installing the system board	116
Converting to desktop configuration	117
Product recycling	120
Diagnostics and troubleshooting	121
Calling technical support	122
Locating ID labels	122
Locating warranty information	123
Diagnosis guidelines	124
Diagnosis at startup	124
Diagnosis during operation	125
Troubleshooting checklist	126
HP troubleshooting resources and tools	127
HP Support Assistant	127
HP Performance Advisor	127
E-support	127
Troubleshooting a problem	127
Instant Support and Active Chat	128
Helpful hints	128
At startup	128
During operation	128
Customizing the monitor display	129
Troubleshooting scenarios and solutions	129
Solving minor problems	130
Solving diskette problems	132
Solving hard drive problems	133
Solving display problems	135
Solving audio problems	137
Solving printer problems	138
Self-troubleshooting with HP Vision Diagnostics	138
Accessing HP Vision Diagnostics	139
Using Vision Creator	140
Accessing HP Vision Diagnostics Utilities	140
Creating and using a bootable USB key	140
Creating and using a bootable DVD/CD	140
Using the HP Memory Test utility	140
Downloading HP Vision Diagnostics	142
User interface	143
Survey tab	143
Test tab	144
Status tab	145
History tab	146
Errors tab	146
Help tab	146
Saving and printing information in HP Vision Diagnostics	147
Diagnostic codes and errors	147
Diagnostic LED and audible (beep) codes	147
LED color definitions	151
POST error messages	152
Configuring RAID devices	158
Maximum RAID hard drive configurations	158
Configuring SATA RAID devices	159
Attaching SATA HDDs	159
Configuring system BIOS	160
Creating RAID volumes	161
Configuring password security and resetting CMOS	162
Preparing to configure passwords	162
Resetting the password jumper	163
Clearing and Resetting the CMOS	163
Using the CMOS Button	164
Using the Computer Setup (F10) Utility to Reset CMOS	164
Connector pins	166
System board designators	173
Routine Care	175
General cleaning safety precautions	175
Cleaning the computer case	175
Cleaning the keyboard	175
Cleaning the monitor	176
Cleaning the mouse	176
Locating HP resources	177
Product information	178
Product support	179
Product documentation	180
Product diagnostics	182
Product updates	183

Match case Limit results 1 per page

HP troubleshooting resources and tools

This section provides information on the HP Help and Support Center, E-support, and Helpful Hints for

troubleshooting.

HP Support Assistant

The HP Support Assistant is a customized HP user interface that enhances the Windows 7 Help and

Support Center functions. This customized utility allows you to access specific information about an HP

Workstation such as configuration information by clicking

Start

All Programs

HP.

The interface

also provides customized help and support links to the HP Web site related to the HP Workstation.

NOTE:

The customized HP Support Assistant is not available on Linux.

HP Performance Advisor

The HP Performance Advisor is an HP tool that offers a quick and easy way to configure and update HP

workstations. It improves workstation stability and performance while helping you work faster and more

productively. To use this tool, select

Start

All Programs

HP Performance Advisor.

E-support

Online access and support resources include Web-based troubleshooting tools, technical knowledge

databases, driver and patch downloads, online communities, and product change notification services.

The following Web sites are also available to you:

●

http://www.hp.com

—Provides useful product information.

●

http://www.hp.com/

support/workstation_manuals

—Provides the latest online documentation.

●

http://www.hp.com/

go/workstationsupport

—Provides technical support information for

workstations.

●

http://www.hp.com/

support

—Provides a listing of the worldwide technical support phone

numbers. Access the telephone numbers by visiting the Web site, then select your region, and click

Contact HP

in the upper-left corner.

●

http://www.hp.com/

support/workstation_swdrivers

—Provides access to software and drivers for

workstations.

Troubleshooting a problem

To help you troubleshoot problems with your system, HP provides the Business Support Center (BSC).

The BSC is a portal to an extensive selection of online tools. To access BSC and troubleshoot a problem

with the workstation, complete the following:

Visit

http://www.hp.com/

go/workstationsupport

Under the

Business Support Center

menu on the left, select

Troubleshoot a problem

ENWW

HP troubleshooting resources and tools

115