HP Z210 HP Z210 CMT Workstation Maintenance and Service Guide - Page 134

Diagnostics and troubleshooting, Hard drive problems continued

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Table 6-3 Hard drive problems (continued) Problem Cause Solution Drive not found (identified). Improper cable connection On computers with discreet data and power cables, ensure that the data and power cables are securely connected to the hard drive. (See the Hard drive section of this guide for connection details.) Improperly seated hard drive On systems with blind-mate drive connections, check for connector damage on the drive and in the chassis. Reseat the hard drive and its carrier in the chassis to ensure a proper connection. (See the Hard drive section of this guide for connection details.) The system might not have automatically recognized a newly installed device. 1. Run the Computer Setup (F10) Utility. 2. If the system does not recognize the new device, verify that the device is listed in the Computer Setup (F10) Utility. If it is listed, the probable cause is a driver problem. If it is not listed, the probable cause is a hardware problem. 3. If this drive is newly installed, enter Setup and try adding a POST delay under Advanced>Power-On. Drive responds slowly immediately after power-up. Run the Computer Setup (F10) utility, and increase the POST Delay in Advanced>Power-On Options. Nonsystem disk or NTLDR missing System is trying to start from a Remove the diskette from the drive. message. nonbootable diskette. System is trying to start from a 1. Insert a bootable diskette into the drive and restart damaged hard drive. the computer. 2. If the hard drive is still inaccessible and MBR Security is enabled, try restoring the previously saved MBR image by entering Setup and selecting Security>Restore Master Boot Record. System files missing or not properly installed. 1. Insert a bootable system diskette and restart. 2. Verify that the hard drive is partitioned and formatted. 3. Install the system files for the appropriate operating system, if necessary. Hard drive boot disabled in Computer Setup. Run the Computer Setup (F10) Utility and enable the hard drive entry in the Storage>Boot Order list. Workstation will not start. Hard drive is damaged. Replace the hard drive. 122 Chapter 6 Diagnostics and troubleshooting ENWW

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Table 6-3
Hard drive problems (continued)
Problem
Cause
Solution
Drive not found (identified).
Improper cable connection
On computers with discreet data and power cables,
ensure that the data and power cables are securely
connected to the hard drive. (See the
Hard drive
section of
this guide for connection details.)
Improperly seated hard drive
On systems with blind-mate drive connections, check for
connector damage on the drive and in the chassis.
Reseat the hard drive and its carrier in the chassis to
ensure a proper connection. (See the
Hard drive
section of
this guide for connection details.)
The system might not have
automatically recognized a
newly installed device.
1.
Run the Computer Setup (F10) Utility.
2.
If the system does not recognize the new device,
verify that the device is listed in the Computer Setup
(F10) Utility.
If it is listed, the probable cause is a driver problem.
If it is not listed, the probable cause is a hardware
problem.
3.
If this drive is newly installed, enter
Setup
and try
adding a POST delay under Advanced>Power-On.
Drive responds slowly
immediately after power-up.
Run the Computer Setup (F10) utility, and increase the
POST Delay in Advanced>Power-On Options.
Nonsystem disk or NTLDR missing
message.
System is trying to start from a
nonbootable diskette.
Remove the diskette from the drive.
System is trying to start from a
damaged hard drive.
1.
Insert a bootable diskette into the drive and restart
the computer.
2.
If the hard drive is still inaccessible and MBR Security
is enabled, try restoring the previously saved
MBR image by entering Setup and selecting
Security>Restore Master Boot Record
.
System files missing or not
properly installed.
1.
Insert a bootable system diskette and restart.
2.
Verify that the hard drive is partitioned and
formatted.
3.
Install the system files for the appropriate operating
system, if necessary.
Hard drive boot disabled in
Computer Setup.
Run the Computer Setup (F10) Utility and enable the hard
drive entry in the Storage>Boot Order list.
Workstation will not start.
Hard drive is damaged.
Replace the hard drive.
122
Chapter 6
Diagnostics and troubleshooting
ENWW